eCommerce News New Zealand logo
The latest digital commerce news for Kiwi businesses
Story image

5% of Kiwis experienced identity theft in 2021 - report

By Ryan Morris-Reade
Tue 15 Mar 2022

Norton has found that 5% of New Zealanders experienced identity theft in 2021, and 10% have clicked on a fraudulent package notification link in the past 12 months.

The continued shift from in-person to virtual has provided fertile ground for cybercriminals over the past year, with 33% of New Zealanders surveyed by Norton reported having experienced cybercrime in the past 12 months. 

"As a result of the pandemic, we continue to connect to the internet for everything from work and school to entertainment, social connection and shopping, yet cybercriminals have taken advantage of this to launch consumer attacks and convincing scams," the company says.  

The 2022 Norton Cyber Safety Insights Report was conducted online in partnership with The Harris Poll. Over 10,000 adults in ten countries, including 1,000 adults in New Zealand, revealed that cybercrime victims spent an average of 4.8 hours trying to resolve their issues, with an average loss of $135 as a result.  

According to the report, the most common cybercrime New Zealanders have experienced was detecting unauthorised access to an online account (37%). Nearly one-third of those surveyed (31%) report detecting malicious software such as spyware, ransomware, viruses, worms, Trojan horses and adware. And these were seen on computers, Wi-Fi networks, smartphones, tablets, smart homes, or other connected devices.  

"The fact that one-third of Kiwis surveyed have experienced cybercrime in the past year shows that cybercriminals are increasingly taking advantage of our heightened digital footprint," says NortonLifeLock senior director, Asia Pacific, Mark Gorrie.

"As we face an ongoing pandemic with work and school oscillating between in-person and online, both companies and individuals will have a continued responsibility to ensure the proper protections are in place to defend themselves against cybercriminals."

Identity theft 

The report found that one in five New Zealand adults surveyed (21%) say they have experienced identity theft, compared with 16% in 2020 and 5% impacted in the past year alone, which is over 193,000 Kiwis. 

Of those who experienced identity theft, 43% discovered the theft themselves, most commonly by monitoring their financial accounts online (18%). More than one in three were notified about their identity theft by an external source (36%), with more than one in five (21%) saying they were notified by their bank or credit card company.  

The majority of identity theft victims (95%) have experienced some impact, such as freezing their credit cards (47%), time spent resolving the issues created (33%), or having money stolen (29%). 

The survey found that younger New Zealanders are more likely to be caught off-guard if faced with identity theft, stating that they've never considered that their identity could be stolen.

"Younger Kiwis may feel more invincible because they are more tech-savvy," says Gorrie. "However, the fact is cybercriminals do not distinguish between victim's ages and will launch attacks whenever they spot vulnerabilities in anything from easy-to-guess login credentials, unsecured online connections, or devices which are not updated to patch security flaws." 

Data privacy 

Most New Zealanders surveyed are concerned about data privacy (82%) and want to do more to protect their data (84%). With 70% taking steps to hide their online footprint.

The most common steps are changing the default privacy settings on devices, for example, changing location permission on an app, limiting ad tracking (34% of respondents) and enabling multifactor authentication (34%). For some, these precautions extend beyond protecting their own information, with 45% of parents saying they have used online parental controls on children's accounts or devices.  

Viruses, hacks and scams 

Despite efforts to protect themselves online, many still fall victim to online viruses, privacy breaches and scams. Nearly half of New Zealanders (49%) report they have personally experienced a computer or mobile device virus, with 20% saying they have experienced this multiple times. Nearly two in five have personally experienced a phishing scam (39%), and 28% have experienced a social media hack, or email hacking (22%).  

Of those surveyed, 10% report having fallen victim to a shipping-related scam in the past 12 months, such as clicking on a fraudulent package notification link.    

"It's so important to maintain good digital hygiene - keep your devices updated with the latest operating system, use strong passwords combined with multifactor authentication and use comprehensive security to help keep your devices and data safe," says Gorrie.

"Also, don't grant apps broad permissions, only let them access what they need to function. Broad permissions could lead to malware being able to perform unwanted tasks and spread further, so make sure you remain vigilant, so you can enjoy the best of the digital world to stay connected to friends and family."
 

Related stories
Top stories
Story image
Microsoft
Microsoft previews Power Platform website design offering
Microsoft has announced the preview of Power Pages, the fifth product in its Power Platform family, designed for low-code makers and professional developers.
Story image
Digital Transformation
Harnessing digital innovations to maximise loyalty programmes and improve CX
When it comes to the retail sector, merchants have never had access to so many different client touchpoints and data to understand their customers better.
Story image
Infosys
Consumer relationships with digital services continues to change
Two years of pandemic-induced reliance on technology for work has altered our relationship with digital apps and services, new research has found.
Story image
Artificial Intelligence
Gartner reveals top three tech trends for banks this year
Gartner says generative artificial intelligence, autonomic systems and privacy-enhancing computation are gaining traction in banking and investment services.
Story image
Forrester
commercetools named a Leader in B2B Forrester report
commercetools has been named a Leader in The Forrester Wave: B2B Commerce Solutions, Q2 2022 report, receiving the highest scores possible in 10 criteria.
Story image
Customer experience
Research unveils precarious customer loyalty for retailers
New research has found customers are reassessing established brand loyalties as their priorities and behaviours shift.
Story image
Gaming
Mastercard users can now use rewards points in gaming
Mastercard has launched Mastercard Gamer Xchange (MGX), allowing APAC consumers to convert their rewards points into gaming currency.
Story image
Fintech
Visa chooses NZ startup for APAC Accelerator Programme
Visa has selected New Zealand payments startup Cymonz for the 2022 cohort of its Visa Accelerator Programme in Asia Pacific.
Story image
Mobility
Hands-on review: STM laptop bags
The advent of hybrid working has meant we need laptop bags. We got our hands on two of the most popular laptop bags from STM.
Story image
Artificial Intelligence
Laybuy launches new AI chatbot Hugo using Ambit tech
Laybuy partners with fellow New Zealand company Ambit to launch conversational AI in a bid to support its international growth.
Story image
Open banking
A look at the rewards and risks of open banking - report
RiskBusiness says its report on open banking finds that while it holds much potential, financial services firms need to ensure they have robust, risk processes.
Story image
Sustainability
Hootsuite 2021 Impact Report shows workforce more diverse
Hootsuite has released its annual 2021 Impact Report detailing the results of its social impact initiatives following the launch of its corporate guiding principles.
Story image
HP New Zealand
HPE NZ sees $8 million decline in latest financial report
HPE New Zealand has seen a decline of over NZD$8 million in the sale of its goods year-over-year, according to its latest financial report.
Story image
Microsoft
FIS Modern Banking Platform now available on Microsoft Azure
FIS says the partnership will expand its digital online banking to markets like New Zealand, the United Kingdom and Thailand
Story image
Cybersecurity
More than 40% of banks worried about cloud security - report
Publicis Sapient's new report finds security and the lack of cloud skills and internal understanding of business benefits are big obstacles for banks moving to the cloud.
Story image
Online shopping
A/NZ shoppers plan to spend less, be more selective
For retailers, 2022 is set to be a year of introspection as shoppers across Australia and New Zealand indicate they plan to spend less.
Story image
Microsoft
Spark launches Microsoft Dynamics 365 upgrade across enterprise
Spark and Microsoft NZ have recently collaborated to launch Microsoft Dynamics 365 across the entire Spark business enterprise.
Story image
Customer experience
Dell Technologies expands edge innovations for retailers
Dell Technologies has announced the expansion of its edge solutions to help retailers quickly generate more value and deliver enhanced customer experiences.
Story image
Phishing
Retail and wholesale at significant risk of phishing attacks
New research from Zscaler has found that many retail and wholesale environments are at significant risk, with a 400% increase in phishing attacks being reported in the last 12 months.
Story image
Veryfi
Veryfi announces Mobile Receipt Capture for D2C marketing apps
Veryfi has announced a new enhancement to its portfolio, with Mobile Receipt Capture for direct-to-consumer marketing apps.
Story image
Fintech
Incumbent banks must embrace data-centric capabilities
Retail banks are lagging in their ability to offer true omnichannel experiences, as customers pivot to competitors that offer more personalised experiences.
Story image
Xero
More solutions updates and developments from Xero announced
Xero has announced a raft of new globally available solutions, features and product updates for the month of May, along with future developments soon to be rolled out.
Story image
Amazon Web Services / AWS
AWS granted OIO consent for billion dollar NZ Region project
AWS has announced that the Overseas Investment Office (OIO) has granted consent for the advancement of the new billion-dollar AWS Asia Pacific (Auckland) Region project.
Story image
Artificial Intelligence
SAS unveils AI experience to improve kids' batting abilities
SAS has created The Batting Lab, an interactive experience using AI, computer vision and IoT analytics to help kids improve their baseball and softball swings.
Story image
SaaS
Forrester Research names BigCommerce a Strong Performer
BigCommerce has announced it has been named a Strong Performer by Forrester Research in both the Forrester Wave: B2C Commerce Solutions, Q2 2022 and the Forrester Wave: B2B Commerce Solutions, Q2 2022 reports.
Story image
CRM
Zendesk announces new conversational CRM solutions
“The last few years have made it obvious that digital is the front door, convenience is paramount and relationships are anchored in conversations."
Story image
First Table
First Table set to revive restaurant commerce in NZ with platform launch
A new restaurant booking platform has launched in New Zealand, giving Kiwi diners the opportunity to save and book at a variety of restaurants around the country.
Story image
Pinterest
Pinterest partners with WooCommerce and launches app
The new app gives businesses of all sizes the power to turn their product catalogues into shoppable product pins on Pinterest
Booster
Booster Innovation Fund. A fund of Kiwi ingenuity – for Kiwi investors.
Link image
Story image
Adyen
Adyen expands partnership with Afterpay as BNPL payments increase
Adyen has expanded its partnership with AfterPay allowing more of Adyen’s merchants in more countries worldwide to use the BNPL provider.
Story image
CRM
Freshworks launches new CRM with Shopify availability
Freshworks has launched a new customer relationship management (CRM) solution, which has also been made available on the Shopify apps store.
Story image
Chorus
Chorus enhances West Coast infrastructure for upgraded telecoms
Chorus has announced the completion of a 250km infrastructure project set to provide the West Coast with upgraded and enhanced telecommunications.
Story image
Marketplacer
Marketplacer and True Woo partner for wellness marketplace
Marketplacer has announced the completion of a new holistic online marketplace for True Woo, offering a range of products and services targeted at individuals seeking ways to improve their wellbeing.
Story image
Climate change
Record growth for NZ startups as conscious investment trend emerges
New Zealand has a reputation for efficiency and innovation, and has strong potential to be a leader in climate tech.
Story image
Machine Learning
Moloco launches updates to Cloud Demand-Side Platform
The latest updates focus on improving performance through intelligent budget allocation, automating workflows through smart campaign UI/UX, and ad creation.
Story image
Cryptocurrency
Prominent cryptocurrency trader hit by 'perfect storm'
A leading local crypto currency trading platform, BitPrime, says a "perfect storm" has hit its finances, forcing it to put a halt on operations.
Story image
Omnichannel
Lexmark launches A/NZ first with retail publishing solution
Lexmark, a global imaging and IoT solutions leader, launched its Publishing Platform for Retail (PPR) in Australia and New Zealand.
Story image
Sustainability
The AI Forum helps NZ pave the way with AI sustainability practices
Non-profit organisation The AI Forum is helping Kiwis learn about addressing climate change issues through the use of AI technology.
Story image
Phishing
Google reveals new safety and security measures for users
Google's new measures include automatic two step verification, virtual cards and making it easier to remove contact information on Google Search results.
Story image
SAS
New SAS service overcomes subscription fatigue for media companies
SAS has launched SAS 360 Match which helps media companies move towards a AVOD model to generate revenue as subscribers cancel.
Story image
Lightspeed
Lightspeed launches all-in-one marketing platform in A/NZ
ECommerce provider, Lightspeed has launched a new all-in-one marketing solution, Lightspeed Marketing & Loyalty in Australia and New Zealand.
Story image
Amazon Web Services / AWS
Databricks strengthens AWS partnership with new Lakehouse offering
Customers will experience faster onboarding and unified account administration to make building a Databricks Lakehouse on AWS easier.
Story image
CrescoData
SPS network now available to CrescoData eCommerce customers
CrescoData, a Pitney Bowes Company and PaaS business in the commerce space, says its customers can now connect to the SPS Commerce Retail Network.
Story image
Vodafone
Vodafone NZ buys remaining stake in retail joint venture
Vodafone New Zealand has purchased the remaining 50% stake in the specialist joint venture (JV) with private equity company Millennium Corp.