TCF news stories

The New Zealand Telecommunications Forum has welcomed the move by the Commerce Commission to further promote customers' access to the Telecommunications Dispute Resolution Scheme (TDR).

Should Kiwis practice better smartphone security, and are they one swipe or tap away from a colossal data breach?

"We hope this review process results in a strengthened TDR scheme that is able to help even more New Zealanders if they encounter issues with their telecommunications services."

“If something doesn’t feel right it probably isn’t. Hang up and report the call to your phone provider.”

Earlier this week, a Commerce Commission report stated that telecommunications had the most complaints of any industry - the TCF isn’t convinced.

“Constant improvement in customer service is a key factor in customer retention and is something that the individual companies work hard to improve."

Caveat emptor: “If a price seems too good to be true, it usually is..."

"A high level of investment has enabled huge growth in usage of internet services by consumers and businesses."

“Number portability is key to the competition between telecommunications service providers."

Spark, Vodafone and 2Degrees have been working closely together to ensure that mobile devices reported lost or stolen are blocked across all the mobile networks.

TCF figures show a huge proportion of shifting customers are being claimed by 2degrees.

TCF members to self-certify compliance to industry regulations, with companies breaching rules to be 'named and shamed'.

New ICT minister Amy Adams has been handed the opportunity to stamp out perceived government empire building.

Telecommunications Carriers' Forum working party develops trusted mobile payments framework.

PABX phone hackers rack up thousands in toll calls via kiwi companies.

ICT spokesperson assaults telco for UFB bid, monopolistic practices.

"But we do not feel a need to participate in any form of chief executives’ club, especially if it does not have any customer focus to it."

The industry is facing 'significant transformation' due to UFB.

Replacement being sought after Hayden Glass hands his notice in.

A major milestone has been reached in New Zealand's quest for ultra fast broadband.