Stories by Sharryn Napier - eCommerceNews New Zealand

Global Stories

Written by Sharryn Napier

Agentic AI is Australia's unrealised productivity lever

Australia's productivity lags despite longer work hours; adopting agentic AI could boost the economy by over AUD $116 billion in the next decade.

By Sharryn Napier • 6 min read • Wed, 20th Aug 2025

Customer Experience

How to navigate the micro-macro dichotomy of GenAI

Business leaders must balance generative AI's vast benefits with short-term deployment challenges to navigate its transformative yet complex potential.

By Sharryn Napier • 4 min read • Tue, 18th Jun 2024

Application Performance Monitoring

IWD 2023: How open source and AI can solve Australia's skills shortage

Demand for developers continues to outstrip supply, and this mismatch poses a major threat to Australian companies looking to compete on the world stage.

By Sharryn Napier • 4 min read • Wed, 8th Mar 2023

Customer Relationship Management

Building a business case for observability

Investing in observability can help businesses deliver seamless customer experiences, but conveying its ROI is a challenge for CTOs.

By Sharryn Napier • 3 min read • Wed, 3rd Mar 2021

Supply Chain

Cloud migration needs to be an urgent priority for enterprises

The COVID-19 pandemic has heightened the urgency for enterprises to prioritise cloud migration to support a sustainable remote workforce and drive innovation.

By Sharryn Napier • 4 min read • Tue, 23rd Jun 2020