Zendesk's outcome-based pricing balances AI with human touch
about 12 hours agoBusinesses will pay only for closed support cases under Zendesk's new model, as the software group ties AI automation to human fallback.
Kiwi stories
Kardex launches PortScale weighing system in New Zealand
Warehouses facing labour shortages can now spot picking errors in real time as Kardex rolls out PortScale for AutoStore sites in New Zealand.
ClubManager launches New Zealand platform for clubs
Independent clubs in New Zealand can now access local support as ClubManager targets operators seeking tighter admin and higher member retention.
Accenture Song finds Kiwi brands still failing promises
A new survey suggests customer frustration is nudging more New Zealand shoppers towards AI tools, even as brands struggle to rebuild trust.
Canon Oceania names four New Zealand grant winners
Four New Zealand groups will share NZD $20,000 in grants and equipment as Canon Oceania marks the programme's 20th year.
Visual search is now a shopping channel, and most product pages aren't ready
Retailers risk losing high-intent shoppers as Google's camera-based search now drives millions of product queries each month.
Netsafe launches nationwide online safety programme
A third of young New Zealanders have sought personal advice from AI, highlighting a trust gap that Netsafe hopes to tackle with its new programme.
Editor Interviews
Conversations with technology leaders, founders and operators.
Cvent says event success lies in genuine human interaction
Hybrid formats are helping organisers broaden reach without losing the in-room relationships that still drive trust, leads and donations.
Today
ClickHouse customer base soars on back of AI demand
AI agents are driving a sharp rise in demand for the real-time data platform, which added 1000 customers early in 2026 to top 4000.
Yesterday
SAS Innovate: New era of scams requires novel solutions
Australians are losing billions as AI-driven fraud pushes banks, telcos and platforms to share scam data faster and stop payments earlier.
This month
Archaic payment processes costing SMEs time and money
Australian SMEs are missing working capital gains as manual invoicing and EFTs leave payments slower and less secure.
Last month
Expert Opinions
More opinions →
Most pharma AI is borrowed, ours is built
A bespoke office server now cuts a 70-slide medical presentation editing job from two and a half days to 15 minutes, keeping pharma data secure.
1 day ago
Why You Need Phone Validation in Your Customer Data Toolkit
Invalid customer phone numbers can drive up costs, disrupt messages and weaken fraud checks across marketing and support systems.
5 days ago
Customer data integration: A data quality checklist
Poor data quality can make integrated customer records unreliable, driving wasted spend, compliance risk and manual correction work.
7 days ago
Identity the new security perimeter in the age of autonomous AI
7 days ago
Why enterprise AI must learn to act, not just talk
12 days ago
Growing bigger and growing more complex are finally being treated ...
12 days ago
Your biggest competitor may have already launched, you've just ...
12 days ago
Latest News
More news →
OwlTing says stablecoins & cards can coexist at checkout
Visa's stablecoin push highlights a payments split that could keep card networks central even as digital tokens gain ground in settlements.
returns experience drives online shoppers away, study finds
Poor returns experiences are pushing 92% of shoppers away, while most also check refund windows before buying, Reveni's study found.
Hostinger says developers now use AI for deployment
Deployment is becoming the next AI battleground, with 19,000 users turning to Hostinger's Connector to manage live sites from coding tools.
Account Executive pay spans vast range in Australia
Candidates can face pay gaps of more than GBP £100,000 for the same title, with Sydney roles paid 17% more than Melbourne ones.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors..webp)
Darren Price
Consumer & Gaming Writer
Darren Price has been playing video games and messing with technology for 45 years. For the last fifteen years he’s been writing about games and tech, as well. He hates sport, but loves sports video games - which he puts down to a mixture of being annoyingly contrary and extremely lazy. Whilst he is completely tone deaf, he considers Rock Band to be his guilty pleasure. A geek from way back, Darren builds his own computers, collects comic books, owns several lightsabers and is a sucker for video-gaming merchandise.
David Shilovsky
Interview Editor
David joins us from a primarly sports reporting background, but has a keen interest across all facets of technology, especially any Apple product, the latest in OLED televisions and gaming consoles. He brings significant editorial experience to the role, with various digital and print publications on his CV. In his spare time, David enjoys watching or playing sport, playing video games and checking out live music.
Donovan Jackson
Interview Editor
Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.
Jake MacAndrew
Interview Editor
Jake MacAndrew started off writing breaking news hits in his early days as a journalist. Since those late nights on the pulse for local breakthroughs, he has written stories on many topics, from cybersecurity education in Ukraine to the investment potential of fine wines. With each story Jake writes, no matter the topic, in-depth and accurate reporting is key. Previously living in Edinburgh, he's back in his hometown of Toronto.
Joseph Gabriel Lagonsin
News Editor
A passionate gamer with a strong love for manga, webtoons, and binge-worthy series. With one year of professional experience in editing and publishing, bringing a sharp editorial eye and a deep appreciation for storytelling, focusing on creating and refining content that connects with modern audiences.
%201.webp)
Karen Joy Bacudo
Finance Editor
Karen wears two hats with us, balancing her role as an editor while assisting with our finances and accounting. This means she has her finger on the pulse whether its writing content or reconciling numbers. On both sides she brings the same level of accuracy and precision.
Analyst Insights
Industry research and analysis from leading firms.
Infios named a leader in IDC MarketScape assessments
Rising fulfilment complexity is pushing manufacturers and retailers towards AI tools that can route stock, orders and delivery promises more effectively.
Last week
Blue Yonder unveils AI tools & sustainability findings
Supply chain leaders are under pressure as Blue Yonder's survey finds sustainability slipping down priorities despite mounting climate and inflation risks.
Last week
Dell launches 43-inch 4K huddle monitor in Australia
Small meeting rooms could get easier to kit out as Dell's 43-inch conferencing monitor combines camera, audio and display in one unit.
This month
TP named visionary leader in Asia-Pacific Frost Radar
Asia-Pacific customer experience providers are under pressure to prove AI delivers measurable gains, with TP scoring highest on innovation and growth.
This month