RS2 warns businesses confuse connectivity with orchestration
about 1 hour agoThe gap is leaving many firms reliant on manual routing and weak token control, with transaction performance and resilience suffering.
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Kiwi stories
Mitre 10 opens Pāpāmoa MEGA store with trade entrance
Trade customers in Pāpāmoa will soon get quicker access to supplies, as Mitre 10's new MEGA store adds a walk-up entrance and drive-thru.
Velduro expands into 24 countries within 10 months
Demand for New Zealand-made e-bikes has pushed the Papamoa start-up into two dozen markets, making it a fast-rising exporter.
New Zealand academics call for AI office as fears grow
With deepfakes and other harms already reaching users, academics say a dedicated office would help New Zealand regulate AI and join global talks.
Reso launches AI dispute platform for New Zealand HR
Rising grievance filings and scrutiny over AI errors in legal work are boosting demand for tools that assess workplace disputes earlier.
Motueka kiwifruit growers boost automation amid labour woes
Labour shortages and export rule changes are pushing Motueka packhouses to automate more tasks as kiwifruit revenue is forecast to reach NZD $4.8 billion.
EY names New Zealand Entrepreneur Of The Year winners
Businesses spanning education, engineering and retail have been shortlisted for EY's New Zealand final, with the overall winner heading to Monaco in 2027.
Editor Interviews
Conversations with technology leaders, founders and operators.
AI transforms CX to go beyond the chatbot
Consumers now expect faster, more automated support as AI agents handle complex customer journeys, though many firms still struggle to prove ROI.
Last week
Customers at the centre of Adobe's new AI evangelist role
Adobe is using the post to help customers navigate AI adoption while feeding regional priorities back into its global product strategy.
Last month
Jamf launches AI Governance to enhance visibility, security
IT teams can now track AI models on Apple fleets to curb data leaks and token spend as businesses wrestle with shadow AI.
Last month
Zendesk's outcome-based pricing balances AI with human touch
Businesses will pay only for closed support cases under Zendesk's new model, as the software group ties AI automation to human fallback.
Last month
Expert Opinions
More opinions →
How One NZ cut provisioning time from 10 days to 10 minutes using AI
Customers now get new mobile services activated in under ten minutes, after One NZ used AI to replace a 10-day process.
about 6 hours ago
From Clipboard to Cloud: Why manual temperature checks are a food safety gap ...
Food retailers face avoidable spoilage, illness risk and regulatory exposure as most still rely on manual checks that miss cold-chain failures.
about 8 hours ago
The Next E-commerce Interface May Not Be a Screen
As AI agents begin handling purchases and deliveries, retailers face tougher questions over identity, authorisation and trust.
1 day ago
Opinion: Yes, AI is coming for your job
2 days ago
Smart travel, strong ROI: How to build a profitable business ...
5 days ago
The Hidden Data Quality Risks of Holding Data for Too Long
6 days ago
There is no simple guide to AI transformation, just adaptable leaders
6 days ago
Latest News
More news →
Velocity raises USD $10 million extension to Series A
Visa-backed investors have lifted Velocity's Series A to USD $48 million as stablecoin payments gain traction with institutions.
Merlin rolls out NiCE CXone across 140 attractions
Guest service at Merlin's attractions has improved sharply, with issue resolution rising to 95% after an AI platform was rolled out.
Lifecykel replaces Xero sprawl with NetSuite platform
Weekly inventory reporting at the mushroom biotech group has fallen from hours to 10 minutes after replacing seven Xero instances and spreadsheets.
SAP adds TabPFN-3.5 Plus to AI Core for business data
Customers could get faster forecasts and risk scores from messy business tables as SAP brings Prior Labs' model into AI Core.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Karen Joy Bacudo
Finance Editor
Karen wears two hats with us, balancing her role as an editor while assisting with our finances and accounting. This means she has her finger on the pulse whether its writing content or reconciling numbers. On both sides she brings the same level of accuracy and precision.
Mike Bishara
Features Editor
Mike has a long history writing about the infrastructure, building, construction and safety industries. These days he covers these topics for our Industrial-focused news sites across Australia and New Zealand.
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
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Sofiah Nichole Salivio
News Editor
Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.
Tom Richmond
Reviewer
Originally from the Isle of Man, Tom has been contributing to our sites for a number of years. He loves sport, tech and cars. In his spare time, you’ll either find him on the golf course, playing football or test-driving a new car.
Anthony Caruana
Interview Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
Analyst Insights
Industry research and analysis from leading firms.
Avalara named Leader in IDC MarketScape e-invoicing
Businesses facing fast-changing e-invoicing rules may gain a simpler route to compliance as Avalara's single API lets them activate mandates by configuration.
Today
UiPath named Gartner IDP leader for second year running
The recognition underscores how document processing now sits at the centre of enterprise AI, as firms seek reliable data to automate workflows.
Yesterday
TP wins Frost & Sullivan Asia-Pacific customer service award
AI-driven service delivery and stronger client results helped TP secure Frost & Sullivan's top Asia-Pacific customer experience honour.
Last week
KAST launches Business stablecoin account for firms
Businesses trading internationally can now settle payments and payroll around the clock in stablecoins, as KAST targets 5,000 users by end-2026.
This month