Personal AI agents now contact customer service teams
35 minutes agoSix in ten customer organisations are already fielding autonomous bots, forcing service teams to tighten oversight as AI-to-AI requests become routine.
Kiwi stories
KlickEx launches travel eSIM for Pacific travellers
Pacific travellers facing steep roaming bills can now buy data from $5.50 as KlickEx expands beyond remittances with a travel eSIM.
New Zealand small business jobs growth rebounds in September
Higher sales helped New Zealand small businesses lift hiring 2.5% in the September quarter, though payment times also lengthened.
AIready audit finds many NZ sites hard for crawlers
Many New Zealand firms could be missing AI search visibility, after 158 audits found a median crawler-readability score of 55 out of 100.
Christchurch opens first hub in New Zealand startup network
The Christchurch site is a pilot for a wider network aimed at linking founders with investors, mentors and support across New Zealand.
Iqunix launches EV63 EDG Edition keyboard for gamers
Gamers could get more predictable inputs as the new model adds a timing synchronisation system and ultra-low latency Hall Effect tuning.
Smart Planner launches travel app beta focused on Queenstown
Travellers in Queenstown will now test a beta app that links trip planning with local businesses, community initiatives and destination context.
Editor Interviews
Conversations with technology leaders, founders and operators.
Twilio evolves from APIs to conversational trust
As AI agents proliferate, Twilio is focusing on trusted, governed communications infrastructure rather than the apps that sit on top of it.
3 days ago
Twilio bets on conversation infrastructure for the agentic AI era
Twilio says enterprise AI will fail without the communications plumbing to link customer data, channels and human workers across touchpoints.
3 days ago
GitHub: Developers aren't disappearing. They're leveling up
AI is pushing software teams into higher-value roles, with GitHub saying developers are moving from coding to orchestration and business alignment.
This month
Voice AI is bringing the phone call back to business
No story details were provided, leaving readers unable to gauge Twilio's latest move or its impact.
Last month
Expert Opinions
More opinions →
Why revenue leaders need a connected commerce chain
Disconnected deal systems are slowing sales, raising risk and undermining forecast accuracy as firms try to speed revenue in a volatile market.
1 day ago
AI Investment in Australia and New Zealand Drives Data Focus
Many ANZ firms lack the data governance and integration needed to prove AI is lifting productivity, costs or customer experience.
2 days ago
6 Steps to Get Property Data Ready for Real Estate Technology
Poor property data can distort valuations, tenant checks and investment decisions, so real estate teams need strict verification before systems use it.
8 days ago
The Hidden Cost of Supply Chain Complexity
11 days ago
7 Steps to Implement Digital Identity Verification Successfully
16 days ago
AI in Retail is Only as Good as its Data Foundation
18 days ago
The working capital hiding on warehouse shelves
23 days ago
Latest News
More news →
Bazaarvoice & Profound team up on AI search visibility
Retailers risk losing sales if AI search cites rivals, prompting Bazaarvoice and Profound to link prompt analytics with customer reviews and photos.
Australian hardstyle awards spotlight scene's growth
With ticket sales and festival sizes rising, the genre is drawing bigger crowds and more promoters as it sheds its niche reputation.
JFrog names nine winners of software supply chain awards
The inaugural prizes highlight a wider shift as large enterprises tighten oversight of code, AI models and other assets moving through development pipelines.
ECB & NV Play use live data to spot cricket talent
England's talent pathway is now sharing live match footage and data across hundreds of games, helping staff spot players they might otherwise miss.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Jake MacAndrew
Interview Editor
Jake MacAndrew started off writing breaking news hits in his early days as a journalist. Since those late nights on the pulse for local breakthroughs, he has written stories on many topics, from cybersecurity education in Ukraine to the investment potential of fine wines. With each story Jake writes, no matter the topic, in-depth and accurate reporting is key.
Joseph Gabriel Lagonsin
News Editor
A passionate gamer with a strong love for manga, webtoons, and binge-worthy series. With one year of professional experience in editing and publishing, bringing a sharp editorial eye and a deep appreciation for storytelling, focusing on creating and refining content that connects with modern audiences.
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Karen Joy Bacudo
Finance Editor
Karen wears two hats with us, balancing her role as an editor while assisting with our finances and accounting. This means she has her finger on the pulse whether its writing content or reconciling numbers. On both sides she brings the same level of accuracy and precision.
Mara Sugue
News Editor
Mara is a writer and editor from Manila with a background in the social sciences. Her work in writing and editorial has taken her across a range of subjects, and it's this variety that keeps her interested in what she does. Outside of work, she can usually be found with a book, planning her next trip or at the climbing gym.
Mike Bishara
Features Editor
Mike has a long history writing about the infrastructure, building, construction and safety industries. These days he covers these topics for our Industrial-focused news sites across Australia and New Zealand.
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
Analyst Insights
Industry research and analysis from leading firms.
Syndigo named leader in Gartner's first PIM quadrant
The first Gartner Magic Quadrant for product information management could boost buyer confidence as retailers race to keep product data accurate across channels.
Yesterday
Intralogistics market set to hit USD $133bn by 2030
Warehouse operators are driving a shift towards software and robots as labour shortages and delivery pressures lift the intralogistics market to USD $133 billion by 2030.
2 days ago
NiCE named Gartner CCaaS leader as AI revenue jumps
AI annual recurring revenue climbed to USD $362 million in the second quarter, as NiCE won a top Gartner ranking in cloud contact centre software.
Last week
Oracle launches Fusion Claw for autonomous business tasks
Businesses can now delegate more complex finance, HR and supply chain work to governed AI, as Oracle expands its agentic software suite to 75 applications.
This month