AI to wipe out 49% of customer service jobs by 2030
30 minutes agoRoutine call-handling jobs face the sharpest risk as AI agents take over most customer queries, forcing firms to retrain staff quickly by 2030.
Kiwi stories
Xero signs deal with New Zealand Rugby & All Blacks
Rugby clubs and provincial unions will get discounted accounting software as Xero deepens ties with New Zealand Rugby beyond branding.
Xero launches AI bootcamp for Kiwi small businesses
Privacy worries and mistrust are slowing AI uptake among Kiwi small firms, despite 61% already using the technology, Xero says.
Aramex urges NZ firms to rethink parcel returns plans
NZ businesses may face more costly and less convenient parcel returns as NZ Post withdraws services from 142 urban partner stores.
ZURU cuts product development to five months with AI
That pace could help ZURU capture fleeting social media trends before rivals, as one product heads for USD $20 million in first-year sales.
Bossit launches Start-up Navigator for NZ small firms
Early-stage founders in New Zealand are being offered step-by-step help on tax, branding and cashflow as Bossit targets stronger business survival.
Humankind buys The Mintable in management training deal
Humankind expands into Australia with The Mintable buy, combining management training software and people advisory services for growing firms.
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Persistent wins Google Cloud award for supply chain AI
The award underscores growing demand for cloud tools that can unify fragmented logistics data and improve forecasting, inventory control and transport planning.
Google overhauls Search with new AI-powered interface
Search is becoming more task-focused as Google rolls out AI tools that can track topics, book services and use personal data.
Google unveils Gemini AI push across Search & apps
Search users will get background AI agents and custom layouts as Google broadens Gemini across its apps, YouTube and Workspace.
Dreame unveils 80 products in Melbourne expansion push
Australian shoppers will soon see Dreame's range widen beyond robot vacuums, as 80-plus products land through its regional distributor.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Anthony Caruana
Interview Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
Damian Seeto
Gaming Contributor
Damian has been contributing for Techday since 2009 and is always available whenever a video game needs to be reviewed. Aside from being a big gamer, he is also one of biggest professional wrestling fans. Damian likes Star Wars, comic book movies and Metallica.
Darren Price
Consumer & Gaming Writer
Darren Price has been playing video games and messing with technology for 45 years. For the last fifteen years he’s been writing about games and tech, as well. He hates sport, but loves sports video games - which he puts down to a mixture of being annoyingly contrary and extremely lazy. Whilst he is completely tone deaf, he considers Rock Band to be his guilty pleasure. A geek from way back, Darren builds his own computers, collects comic books, owns several lightsabers and is a sucker for video-gaming merchandise.
David Shilovsky
Interview Editor
David joins TechDay from a primarly sports reporting background, but has a keen interest across all facets of technology, especially any Apple product, the latest in OLED televisions and gaming consoles. He brings significant editorial experience to the role, with various digital and print publications on his CV. In his spare time, David enjoys watching or playing sport, playing video games and checking out live music.
Donovan Jackson
Interview Editor
Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.
Jacques-Pierre (JP) Dumas
Reviewer
With a background in media, JP is the definition of a tech nerd. After a stint as a journo, he's moved on to marketing but in his spare time, he still loves deep-diving into the best of tech, games, and films. You can chat to JP about anything from the latest console releases to supercomputer teraFLOPs and he'll be sure to have an opinion.
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