Twilio evolves from APIs to conversational trust
about 3 hours agoAs AI agents proliferate, Twilio is focusing on trusted, governed communications infrastructure rather than the apps that sit on top of it.
Kiwi stories
Lanas acquires New Zealand health tech provider indici
The deal gives the Dublin-based group a direct foothold in New Zealand general practice software, with more than 250 organisations using indici.
New Zealand small businesses adopt AI as hold-outs shrink
Uncertainty over returns, not upfront cost, is now the main brake on AI uptake as the share of non-users falls to 36%.
Lodestone Energy lists on NZX after USD $75 million IPO
The listing brings fresh capital and about 10,000 new shareholders to a solar business planning to expand across New Zealand's power market.
McKay delivers Samoa's first low-carbon ferry network
Passengers in Samoa will gain cleaner island links as five solar-powered catamarans start service, cutting diesel use and transport emissions.
KiwiNet honours research commercialisation winners
The network says more than 20 years of backing research spin-outs is now creating jobs, deals and export-ready technologies nationwide.
Wise launches eSIM & QR payments for New Zealanders
New Zealand account holders can now avoid roaming bill shock and card-payment gaps abroad through Wise's new travel tools.
Editor Interviews
Conversations with technology leaders, founders and operators.
Twilio bets on conversation infrastructure for the agentic AI era
Twilio says enterprise AI will fail without the communications plumbing to link customer data, channels and human workers across touchpoints.
Today
GitHub: Developers aren't disappearing. They're leveling up
AI is pushing software teams into higher-value roles, with GitHub saying developers are moving from coding to orchestration and business alignment.
This month
Voice AI is bringing the phone call back to business
No story details were provided, leaving readers unable to gauge Twilio's latest move or its impact.
Last month
AI transforms CX to go beyond the chatbot
Consumers now expect faster, more automated support as AI agents handle complex customer journeys, though many firms still struggle to prove ROI.
Last month
Expert Opinions
More opinions →
6 Steps to Get Property Data Ready for Real Estate Technology
Poor property data can distort valuations, tenant checks and investment decisions, so real estate teams need strict verification before systems use it.
5 days ago
The Hidden Cost of Supply Chain Complexity
Hidden inefficiencies are forcing firms to spend more time reconciling data, and to absorb higher transport and inventory costs across supply chains.
8 days ago
7 Steps to Implement Digital Identity Verification Successfully
Poorly designed checks can block genuine customers or let fraudsters through, so leaders need a risk-based verification flow that preserves conversion.
13 days ago
AI in Retail is Only as Good as its Data Foundation
15 days ago
The working capital hiding on warehouse shelves
20 days ago
Fluent is not factual: Why AI needs verified data in APAC
26 days ago
The next eCommerce interface may not be a screen
27 days ago
Latest News
More news →
Oracle NetSuite rolls out AI tools across Australia
Retailers in Australia and New Zealand will get new AI tools as the software maker says the update can cut manual work and complexity.
AWS reveals Prime Day 2026's vast infrastructure load
The four-day sale pushed AWS to peak at 192 million DynamoDB requests a second and more than 2.3 trillion Lambda invocations daily.
MediRoutes launches predictive ETAs for NEMT dispatchers
Operators could better prove on-time performance and fit more jobs into the day, as the new tool draws on GPS trip history and live traffic.
Google launches Looker Data Apps to build secure tools
Enterprises can now build governed apps inside Looker, with inherited security and auditability aimed at taking AI prototypes into daily workflows.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Anthony Caruana
Interview Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
David Shilovsky
Interview Editor
David joins us from a primarly sports reporting background, but has a keen interest across all facets of technology, especially any Apple product, the latest in OLED televisions and gaming consoles. He brings significant editorial experience to the role, with various digital and print publications on his CV. In his spare time, David enjoys watching or playing sport, playing video games and checking out live music.
Donovan Jackson
Interview Editor
Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.
Jake MacAndrew
Interview Editor
Jake MacAndrew started off writing breaking news hits in his early days as a journalist. Since those late nights on the pulse for local breakthroughs, he has written stories on many topics, from cybersecurity education in Ukraine to the investment potential of fine wines. With each story Jake writes, no matter the topic, in-depth and accurate reporting is key.
Joseph Gabriel Lagonsin
News Editor
A passionate gamer with a strong love for manga, webtoons, and binge-worthy series. With one year of professional experience in editing and publishing, bringing a sharp editorial eye and a deep appreciation for storytelling, focusing on creating and refining content that connects with modern audiences.
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Karen Joy Bacudo
Finance Editor
Karen wears two hats with us, balancing her role as an editor while assisting with our finances and accounting. This means she has her finger on the pulse whether its writing content or reconciling numbers. On both sides she brings the same level of accuracy and precision.
Analyst Insights
Industry research and analysis from leading firms.
NiCE named Gartner CCaaS leader as AI revenue jumps
AI annual recurring revenue climbed to USD $362 million in the second quarter, as NiCE won a top Gartner ranking in cloud contact centre software.
Last week
Oracle launches Fusion Claw for autonomous business tasks
Businesses can now delegate more complex finance, HR and supply chain work to governed AI, as Oracle expands its agentic software suite to 75 applications.
This month
Smart Communications boosts AI migration for enterprises
By cutting template rebuilds, the update could lower switching costs for insurers, banks and other regulated firms modernising customer communications.
This month
Smartsheet named Gartner leader as it expands AI tools
The ranking bolsters Smartsheet's pitch to big companies as it adds governed AI tools that support more than 100 million requests a year.
This month