eCommerce News New Zealand logo
The latest digital commerce news for Kiwi businesses
Story image

Digital key for smart investment in public infrastructure for NZ cities

By Shannon Williams
Thu 21 Jul 2022

Major public infrastructure projects can better manage risks of cost overruns and delays if they deploy data and digital tools at the earliest planning stages, according to a new report published by global consultancy Accenture.

The report, Public infrastructure: a once-in-a-generation opportunity, found investments in digital technologies delivered 6.7 times higher ROI compared to other investments. However, nearly two-thirds of infrastructure leaders have not deployed new technologies in the last three years.

With annual infrastructure spend set to reach $11.2 billion in 2026, Accenture believes New Zealand is at a critical moment for it to future proof its infrastructure investment through smart application of digital technologies.

"Traditionally, we have been slower to adopt technology solutions that could help us plan investments in New Zealand. That means projects are at greater risk of taking too long to complete and costing more than budgeted," says Paul Hearnden, managing director at Accenture New Zealand.

"The nation is on the brink of some of the largest investment in public infrastructure in its history," he says. 

"We need to make sure that we spend it well and embrace, and reimagine, the role of data and digital."

The right data can improve project oversight, contract management and citizen experience. Digital solutions can enhance safety, optimise project schedules, enable transparent supply chains and provide insight into the sustainable performance of infrastructure throughout the lifespan of the project.

According to the World Economic Forum, by 2040 the world will face a US$15 trillion gap between the funds required to provide adequate global public infrastructure and the amount being invested. In New Zealand, economists estimate that decades of under-spending has left New Zealand with a $75 billion infrastructure deficit, approximately one quarter of annual GDP.

Hearnden says that both public and private sector organisations should consider how they can partner with others to build technology and data into infrastructure investment from the beginning.

One example of a technology innovator is Reveal, experts on subsurface utility mapping and scanning. Based in Wellington, Reveal is creating an innovative new digital platform to make subsurface data more accessible and affordable for everyone.

"Reveal's recent partnership with Wellington City Council is one example that we have been following that shows the kind of innovation needed to get greater returns from infrastructure investment," says Hearnden.

"The projects team partnered with Reveal to overcome one of the most common challenges with managing underground infrastructure and utilities not knowing what you're going to find when you start digging. Reveal used its unique system to proactively map and visualise Wellingtons underground, which includes everything from power to gas and all-important water pipes," he says.

"This platform allows Wellington City Council to navigate underground infrastructure investment more efficiently and plan for the future based on up-to-date, accurate data. Instead of digging and hoping, contractors can plan repairs and maintenance with a clear picture of whats beneath their feet. There's fewer stoppages and delays, meaning that the project is more likely to be finished on-time and on-budget."

Hearnden says this partnership is just one example of the way that organisations should be working to make sure that we get the most out of infrastructure investment. 

"Integrating technology solutions early in the planning process leads to better outcomes we've been watching Reveal prove the benefits of smart planning and innovative uses of technology as their profile grows," he says.

Sam Wiffen, CEO and managing director of Reveal, says the Wellington digital twin is the largest and most detailed proactive subsurface mapping ever undertaken in Australasia.

"We know more about what's under the streets of Wellington than anybody does about any other city in the world," he says.

"Reveal has modified existing ground-mapping radar technologies so we can gather data much quicker and more efficiently. We've been able to map inner-city Wellington, including the CBD and Golden Mile, in a matter of months, and in the process, we've discovered a huge number of anomalies and unknown utilities that weren't present on any existing plans.

"Having an accurate and comprehensive understanding of the region's underground utilities will help Wellington City Council reap massive cost savings over the coming years as Wellington seeks to improve its transport network and create a more liveable city," Wiffen says. 

"It also enables the Council to engage in proactive planning for the future to meet their housing, resilience and sustainability goals.

"We see digital twin technology as a critical infrastructure tool for local government and utility owners worldwide. Industry players need to look at their digital infrastructure projects together with their physical infrastructure."

Reveal field operations team use ground-penetrating radar and electromagnetic line scanning to detect underground utilities.

The Reveal field operations team worked night shifts for 20 weeks mapping the Wellington CBD.

Related stories
Top stories
Story image
Environment
Lenovo launches CO2 Offset Service for SMBs across A/NZ
Lenovo has announced the rollout of a new, first-of-its-kind CO2 Offset Service for SMBs across Australia and New Zealand. 
Story image
Gartner Magic Quadrant
Spryker named Gartner Visionary in 2022 Magic Quadrant for Digital Commerce
Spyker has announced it has been recognised by Gartner as a Visionary in the 2022 Magic Quadrant for Digital Commerce.
Story image
Cyber resilience
NZ’s Cyber Resilience Framework to be evolving and potentially automated
The government's already putting $2.4 million into the Cyber Resilience Framework in its initial stages, what is it and why is it important?
Story image
Sustainability
CDC hyperscale data centres now open in New Zealand
CDC Data Centres (CDC) says two new, state-of-the-art hyperscale data centres are now open for business in Auckland.
Story image
Sustainability
NZ program recovers and recycles more than 177 tonnes of e-waste
The TechCollect NZ pilot program says its milestone of recovering and recycling more than 177 tonnes of ICT e-waste recognises the efforts of many.
Story image
Customer
OfficeMax NZ sees significant growth through Seismic partnership
OfficeMax New Zealand has announced it has seen a significant increase in customer and sales confidence as a result of Seismic’s digital enablement software.
Story image
Sales
BNZ launches first tap-on-phone point of sale app in NZ
Bank of New Zealand has launched BNZ Pay, an innovative mobile app for retailers that transforms an Android device into a contactless payment terminal. 
Story image
Apps
Freshworks integrates with Google's Business Messages
"The integration with Freshworks makes it fast and easy for businesses to have conversations with their customers within the Google apps."
Story image
Internet
InternetNZ appoints new chief executive. Will take over in October
InternetNZ has announced the appointment of its new chief executive, with Vivien Maidaborn taking over the role from interim chief Andrew Cushen in October.
Story image
Cloud
Microsoft and Auckland Transport announce new cloud agreement
Auckland Transport (AT) and Microsoft have announced a new cloud agreement aimed at promoting innovation, reducing costs and improving sustainability in transport services.
Story image
Commerce Commission
The NZ TCF endorses move by ComCom to promote TDR dispute scheme
The New Zealand Telecommunications Forum has welcomed the move by the Commerce Commission to further promote customers' access to the Telecommunications Dispute Resolution Scheme (TDR).
Story image
Planning
Digital key for smart investment in public infrastructure for NZ cities
Major public infrastructure projects can better manage risks of cost overruns and delays if they deploy data and digital tools at the earliest planning stages.
Story image
Financial results
Facebook NZ financial report reveals notable revenue increase
Revenue from contracts with customers increased by NZD$1,089,292 compared to 2020's figures.
Story image
Economics
9 in 10 retailers prepared for economic challenges this year
Some 9 in 10 retailers (86%) are prepared for continued inflation, higher interest rates and potentially lower consumer spending, according to new research.
Story image
Google Cloud
Google Cloud to open first cloud region in NZ - among others
Google Cloud has announced plans to bring three new cloud regions, one each in New Zealand, Malaysia and Thailand.
Story image
Social Media
ActiveCampaign reveals consumers seek trusthworthy content
Consumers will engage with new brands across all channels, including online, in-store and social media, as long as the content is relevant and trustworthy.
Story image
Customer experience
Exclusive: How Accenture is changing the customer experience game
Creating highly personalised real-world customer experiences using API, near-field communication, and spatial technology is about taking a traditional experience and elevating the customer journey into a digital world.
Story image
Forrester
SAS is a leader in anti-money laundering - Forrester
The latest Forrester report revealed that SAS received the highest score in the anti-money laundering category of 15 vendors.
Story image
Revenue
Cisco NZ revenue declines by over $18.5 million - report
Cisco NZ has released its latest financial report, showing the company's total revenue has declined by more than $18.5 million year-over-year.
Story image
Customer experience
BillingPlatform introduces new enhancements to revenue management services
Some of the new developments include hosted payment pages, and new and updated connectors to Salesforce, NetSuite, OneSource, Avalara and other enterprise systems.
Story image
SaaS
OpenText launches new solutions on Salesforce AppExchange
Included in this latest launch is OpenText Core Content, a Content Services platform that customers can leverage to effectively manage their content.
Story image
Artificial Intelligence
Cyara rolls out comprehensive, automated chatbot feature
Cyara has unveiled new chatbot testing features with the latest release of Cyara Botium, creating a solution for comprehensive, automated chatbot testing and assurance.
Story image
eCommerce
Marketplacer and Intelligent Reach to help retailers sell online
Intelligent Reach can now support Marketplacer marketplaces that want to sell their products through other places, such as Google and Facebook, eBay and Amazon.
Story image
Artificial Intelligence
Oracle unveils AI-powered application to automate sales
Oracle has unveiled the next generation of Fusion Sales, an application that automates sales and identifies the opportunities worth pursuing.
Story image
KICKS CREW
KICKS CREW selects Forter to help scale global eCommerce operations
KICKS CREW has selected Forter to help scale its global digital commerce operations.
Story image
Facial recognition
Māori data specialists not consulted on facial recognition technology - data sovereignty expert
Māori data specialists are accusing the government of ignoring them while going ahead and expanding the reach of facial recognition technology.
Story image
Printers
Comedy legend Jimeoin fronts Epson advertising campaign in NZ and Australia
According to Epson the company’s EcoTank models now account for 74% of all printers sold in the category in New Zealand, alone.
Story image
Payments
Tranxactor Group to build customer loyalty with Oracle
Tranxactor has chosen Oracle Cloud Infrastructure (OCI) with Enterprise Database Service to allow it to provide brands with immersive customer engagement and loyalty programs.
Story image
Sustainability
Visa launches Eco Benefits solutions in Australia and NZ
Eco Benefits is a suite of sustainability-focused solutions that will help Visa cardholders better understand the environmental impact of their payments.
Story image
Phishing
Akamai research finds PayPal security measures utilised in new phishing scam
New research from Akamai has found that a new threat actor is parasitising benign WordPress sites to execute an extensive PayPal phishing scam.
Story image
Customer
Airwallex launches an online payments app on Shopify
Airwallex has launched an online payments app on Shopify, allowing merchants to integrate a gateway plugin on their online store to accept payments from their global customers.
Story image
Financials
Google NZ numbers show strong comprehensive profit increase
The latest financial report from Google New Zealand Limited has revealed an increase in total comprehensive profit of over $NZD 7 million.
Story image
Firewall
Why printing security plays a vital part in keeping Aotearoa safe
While internet printing, mobile printing and other similar technologies have no doubt made things easier to manage, it has also brought a whole new set of problems to the table.
Story image
ShopBack
Forter and ShopBack enhance partnership to further prevent fraud
Forter and ShopBack have enhanced their partnership with the addition of better eCommerce security solutions for customers.
Story image
Tablets & laptops
Chromebook and tablet shipments see another rapid decline for the year
According to research from Canalys PC Analysis, Chromebook and tablet shipments have fallen for the fourth quarter in a row for Q2 of 2022.
Story image
Cybersecurity
eCommerce fraud increasing pressure on businesses margins
It is vital for businesses to maximise the value of every dollar by turning away as many fraudulent actors as possible without blocking good customers."
Story image
Microsoft
Infobip’s SMS and WhatsApp services are now available through Microsoft
Infobip has integrated its WhatsApp and SMS channels through Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Marketing.
Story image
CRM
Forrester names Pega a Leader in CRM Solutions 2022 report
Forrester Research has named Pega a Leader among 11 competitors in The Forrester Wave: Core CRM Solutions, Q3 2022 report.
Story image
Cloud
Sitecore caters to modern marketing teams with CMS cloud launch
"Sitecore's move towards a composable SaaS offering for creating and delivering digital experiences is in line with what marketing teams are looking for.”
Story image
Revenue
IBM NZ sees significant revenue increase in latest report
IBM NZ has posted revenue of $172,449,000 for the financial year, according to its latest report, a year-over-year increase of over $47.5 million compared to $124,904,000 in 2020.