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Solution Dynamics has launched GenComm AI, a new AI-powered customer communication solution.
Auckland-based Solution Dynamics has introduced GenComm AI to improve how organisations communicate with their customers in multiple languages. This tool is designed for businesses, governments, and charities to facilitate efficient and cost-effective connections with audiences in their preferred languages. The GenComm AI platform can deliver cost savings of up to 80 per cent compared to manual translation methods, focusing on regulatory compliance and enhanced customer experiences for audiences with Limited English Proficiency (LEP).
Patrick Brand, Chief Executive Officer of Solution Dynamics, commented: "AI has captured the imagination of organisations around the world, yet many are still searching for applications that deliver real, measurable impact. With GenComm AI, we're empowering governments, businesses, and charities to overcome the barriers of language accessibility. Whether it's ensuring compliance with regulations or improving customer engagement, our platform simplifies multilingual communication while reducing costs."
The key features of GenComm AI include its ability to offer instant translations into over 130 languages and streamline the creation of multilingual communications. The platform ensures consistent and accurate messaging across all channels. Its proprietary Intelligent Content Hub, ADAM, is engineered to integrate legacy systems with AI solutions, safeguarding data, maintaining document context, ensuring workflow approvals, and upholding quality assurance.
GenComm AI offers single-instance translation, translating content once regardless of the number of times it is reused across channels. This feature not only reduces inconsistencies but also lowers translation costs significantly. The opportunity for substantial cost savings of up to 80 per cent reduces the dependence on manual translation processes, which is particularly beneficial for organisations that need to communicate extensively.
Solution Dynamics generates more than 65 per cent of its revenue from international markets, underscoring the demand for efficient multilingual communication solutions. The company already supports notable organisations, including World Vision globally and Watercare locally, with its technological advancements.
Despite its expansive global operations, Solution Dynamics maintains its innovative development from its headquarters in New Zealand. The local market serves as the initial testing environment for new ideas before they are introduced on a global scale.
