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Vodafone, Anodot to transform network, customer experience

By Zach Thompson
Wed 13 Apr 2022

Vodafone New Zealand has chosen Anodot to transform its network performance visibility and improve customer experiences.

Vodafone says the autonomous business monitoring company will assist it in identifying, diagnosing, and resolving potential service interruptions that result in a loss of connectivity through Anodot's advanced anomaly detection.

Vodafone operates approximately three million connections for consumer and business customers across New Zealand, and the mobile network covers 98.4% of the country's population.

The company notes that it is common for customers to regularly consume around 1.1 billion mobile and fixed line phone minutes a month while using more than 26 million gigabytes of mobile data and 166 million gigabytes of fixed line data.

Noting this quantity, Vodafone explains that Anodot's dynamic AI-driven monitoring technology will distil billions of data events in single, scored network operations alerts. This allows the company to have instant awareness of a dissatisfactory customer experience and work to improve it, with minimal impact on network and service uptime.

"We know how important reliable connectivity is to New Zealanders, so it's ideal if we can detect and resolve potential service issues wherever possible before our customers experience interruptions," Vodafone of New Zealand head of wholesale and infrastructure Tony Baird says.

"Anodot's ability to analyse the high volumes of data that we generate daily allows us to identify in real-time the business-critical anomalies in our network, to enable our teams to maintain consistent operations in order to deliver an enhanced customer experience.

"While there will inevitably be unexpected weather occurrences or third-party connectivity issues such as power outages to cell sites or construction activity that damage underground cables, Anodot provides another layer of defence so we can better detect network occurrences and keep our customers connected wherever possible."

Anodot says its straightforward anomaly detection technology combines performance and fault monitoring to offer communications service providers an end-to-end view for real-time detection of service-impacting incidents.

Furthermore, the company immediately develops an understanding of the normal behaviour of all business metrics and constantly monitors each metric in real-time.

Additionally, Its correlation engine connects anomalies across all data stacks, identifies events and contributing factors, and reduces the time it takes to detect and remediate.

"Telco service providers like Vodafone New Zealand must generate and process a vast amount of data from multiple sources to ensure service uptime across their complex network environments," Anodot telecom managing director Amir Kupervas says.

"Anodot monitors granular performance and telemetry data in real-time across the entire telco stack from all network types, layers and domains, allowing communications service providers to understand what is happening across their networks.

"These capabilities will give Vodafone New Zealand full visibility into service degradation incidents and provide the swift time-to-resolution its customers require."

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