Business strategy Stories - Page 35 - eCommerceNews New Zealand

By Lyndall Spooner • 5 min read • Wed, 25th Oct 2023

Beyond NPS: Why trust matters most in customer loyalty

It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.

EduTech

Workday recognised again as Leader in Cloud HCM for 8th year

Workday, Inc. holds its position as a leader in the Gartner Magic Quadrant for Cloud HCM for the eighth year in a row.

By Sean Mitchell • 3 min read • Tue, 24th Oct 2023

By Catherine Knowles • 3 min read • Wed, 18th Oct 2023

Irish IT solutions provide expands into APAC, opens Kiwi office

Ergo, Ireland's IT solutions provider, has announced further expansion of its growing global footprint with the opening of its first office in the APAC region.

By Sean Mitchell • 3 min read • Mon, 16th Oct 2023

Expert Paul Waddy warns of risks in Black Friday reliance

Black Friday and Cyber Monday may not be profitable for all online retailers, warns eCommerce expert Paul Waddy. Businesses at risk of losing profits.

Unified Communications

The importance of conversational AI in contact centres

8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.

By Sean Mitchell • 3 min read • Tue, 10th Oct 2023

By Peter Marelas • 2 min read • Tue, 3rd Oct 2023

Defining effective service level indicators and objectives

The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.

By Sean Mitchell • 2 min read • Tue, 26th Sep 2023

Elite appoints Lindsey Moorley as CFO in the Midst of Growth Strategy

Financial management company Elite announces Lindsey Moorley as CFO as part of a growth strategy following new acquisitions and independence.

By Gaurav Sharma • 3 min read • Fri, 22nd Sep 2023

Infor named a leader in Nucleus' control tower value matrix

Infor Nexus was recognised for providing predictive insights, intelligent decision assistance, and collaborative execution.

By Amit Desai • 3 min read • Fri, 15th Sep 2023

Deciphering the impact of reviews on small businesses in the digital age

Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.

By Imee Dequito • 2 min read • Mon, 11th Sep 2023

Vistar Media Announces Three Senior Promotions in APAC

Vistar Media announces senior promotions in APAC, highlighting Rebecca Pirrie's leadership as Group Sales Manager.

Fintech

Navigating uncertainty: The value of a robust finance unit

With the economy in a state of flux, a proactive, a high-performing Finance and Accounting team is the best asset an organisation can have.

By Rosie Cairnes • 3 min read • Mon, 4th Sep 2023

Document Management

How businesses can harness the power of AI to meet changing compliance needs

Using AI to help streamline document classification lets organisations manage their information more securely and efficiently while maintaining compliance.

By Ville Somppi • 3 min read • Thu, 24th Aug 2023

By Imee Dequito • 3 min read • Mon, 14th Aug 2023

What this drinks retailer did to boost customer conversion to almost 100%

Shorty's Liquor, Australia's top drinks retailer, upgraded its marketing with Dotdigital to boost customer engagement and measure deliverability.

Stories from Other Regions

Business strategy stories

By Afsa Chorwadwala • 5 min read • Thu, 5th Oct 2023

Startup marketing on a budget: Strategic blueprint for success

Marketing for early-stage startups with tight budgets is undoubtedly challenging, but, approached strategically, it's far from insurmountable.

By Imee Dequito • 3 min read • Fri, 29th Sep 2023

Janet Robb Joins ANS as Director of Customer Enablement to Bolster Digital Transformation

Manchester-based technology firm ANS has appointed Janet Robb as its new Director of Customer Enablement, to support customers with digital transformation.

By Imee Dequito • 3 min read • Thu, 28th Sep 2023

Samsung Australia Announces Leadership appointments for 2023

Samsung Australia announces leadership appointments, including new Director and Head of Mobile Experience, amid strategic business evolution.

Digital Transformation

Hexaware Technologies appoints Anton Tomchenko as Chief Revenue & Solutions Officer in Digital Services

Hexaware Technologies appoints experienced leader Anton Tomchenko as Chief Revenue and Solutions Officer for Digital and Software Services.

By Imee Dequito • 2 min read • Tue, 26th Sep 2023

By Imee Dequito • 2 min read • Thu, 17th Aug 2023

Stake appoints Jon Howie as Chief Commercial Officer

Stake appoints Jon Howie, former Blackrock head, as Chief Commercial Officer to drive innovation and wealth creation for investors.