Call Design stories
Contact centre agent burnout costs top AUD $20 million yearly
Fri, 21st Nov 2025
#
uc
#
cx
#
martech
Contact centre agent burnout costs Australian firms over AUD $20 million annually, driven by high turnover and costly operational challenges.
AI & employee focus to transform customer experience by 2025
Fri, 22nd Nov 2024
#
cx
#
martech
#
genai
As 2025 nears, AI advancements and a focus on employee well-being are set to significantly reshape the customer experience landscape, says Call Design.
Call Design & ProHance announce back-office partnership
Fri, 17th May 2024
#
data analytics
#
bi
#
big data
Call Design and ProHance join forces to revolutionise back-office operations with advanced analytics, aiming to boost productivity in an increasingly hybrid work environment.