Call Recording stories - Page 3
8x8 partners with EIMS to build remote working solutions
Thu, 26th Mar 2020
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uc
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dr
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hybrid & remote work
As the world mobilises workforces to work from home, new solutions have risen to accomodate such a rapid and unprecedented shift.
QNAP releases NAS-native video conference solution
Thu, 6th Feb 2020
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storage
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uc
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video conferencing
The KoiMeeter smart video conferencing solution features wireless presentation, real-time transcription and translation, and on-premise storage.
Telstra signs with Dubber for call recording and data capture
Tue, 4th Feb 2020
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uc
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hyperscale
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ai
Certain Telstra customers will have access to Dubber's Call Recording and Data Capture Platform for business telephony and mobile.
Tollring brings on new APAC business strategy lead, gears up for 'aggressive growth'
Fri, 17th Jan 2020
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crm
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cx
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martech
Tollring hires Graham Evans to lead business strategy in Asia Pacific as part of ambitious global growth plans.
How AI benefits customer service
Mon, 25th Feb 2019
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crm
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uc
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martech
Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.
Microsoft comments on recent tech support scam crackdowns
Fri, 30th Nov 2018
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uc
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endpoint protection
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email security
Despite the crackdowns, Microsoft warns that these scams persist and target everyone, no matter their age or location.
Avaya adds enterprise-level UC capabilities to SMB solution
Thu, 31st May 2018
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uc
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avaya
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analyst report
Avaya enhances IP Office with enterprise-level capabilities, integrating Avaya Equinox, call recording, and flexible cloud options for SMBs.
World Backup Day 2018: Lineup of experts share their opinions
Fri, 30th Mar 2018
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dr
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hyperscale
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cloud services
Experts from Commvault, Aeriandi, Cloudian, and Scale Computing (among others) have come together to share their insights and help raise awareness.
Why the future of customer experience is both human and machine
Fri, 2nd Feb 2018
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crm
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uc
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cx
Touchpoint's CEO says when it comes to customer experience don't believe the 'robot revolution' will happen overnight.
Cybersecurity experts offer critical advice on eve of Data Protection Day
Sat, 27th Jan 2018
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uc
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data protection
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data privacy
The day is about raising awareness and promoting privacy and data protection - we have 5 experts providing insights, with GDPR a strong factor.
Yealink delivers fully integrated Office 365 and Skype for Business experience
Mon, 21st Aug 2017
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uc
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bluetooth
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voip
Yealink ups the ante in NZ, melding Office 365 and Skype for Biz into the intuitive T48 touchscreen phone—HD calls and mobile switch at a touch.
Sleek and seamless conference calling is now within reach
Mon, 21st Aug 2017
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wireless networks
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bluetooth
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cloud services
Yealink transforms meetings with the new Optima HD IP phone, boasting a 5 touch screen, Android OS, and 360° audio capture.
Cogent inks direct channel deal with NEC unified communications
Wed, 19th Jul 2017
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uc
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digital signage
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displays
Cogent bolsters its unified comms offerings, partnering directly with NEC to provide cost-efficient, high-quality solutions.
Artificial intelligence & voice data peers into sales performance
Tue, 18th Apr 2017
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crm
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martech
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ai
Companies may have little insight into why one individual may outperform another or how to provide effective feedback that will improve performance.
Access4 offers up new channel-focused BroadSoft CC-One deployment
Mon, 27th Feb 2017
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uc
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contact centre
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access4
Access4 is hosting BroadSoft's new CC-One in a move it says enables its partners to offer a data driven contact centre and telephony solution in one.
Liquid Voice signs first NZ distie agreement with Cogent
Wed, 18th May 2016
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crm
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uc
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martech
Liquid Voice partners with Cogent for first New Zealand distribution agreement for call recording and quality management solutions.
ShoreTel ramps up focus on APAC region
Fri, 8th Apr 2016
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uc
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contact centre
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shoretel
ShoreTel launches cloud-based voice service in Australia, offering fully managed IP telephony and other features.
Enghouse Interactive provides valuable insights on local government customers
Wed, 6th Apr 2016
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crm
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uc
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martech
Given their great success with councils and local government customers, Enghouse Interactive provides invaluable insights on the industry.
Interactive Intelligence named AWS Advanced Technology Partner
Thu, 17th Mar 2016
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uc
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hyperscale
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public cloud
Interactive Intelligence gains elite AWS Advanced Tech Partner status, bolstering their innovative PureCloud platform for customer engagement.
Zendesk rolls out Basic Voice, a phone support service for any business
Thu, 17th Mar 2016
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crm
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uc
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martech
Zendesk launches Basic Voice offering reliable phone support for companies of any size as part of its omnichannel support strategy.