Case management stories - Page 5
Verint introduces its enterprise experience management solution
Sat, 17th Jun 2023
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data analytics
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cx
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martech
Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.
Appian Revolutionizes Productivity with Expanded AI Strategy
Tue, 13th Jun 2023
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apm
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lcnc
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llms
Appian's focus is on democratising access to AI technology in order to unlock productivity gains for developers.
Enterprise content management market to reach $35.8 billion
Tue, 9th May 2023
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ecm
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martech
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hybrid & remote work
The adoption of ECM solutions by all sectors of the economy is a major shift experienced by the digital marketing sphere of the global market.
Manhattan Associates named finalist for Omnichannel Excellence
Thu, 20th Apr 2023
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martech
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supply chain
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omnichannel
Manhattan Associates has been recognised at the 2023 Vendors in Partnership (VIP) awards as an Omni-Channel Excellence finalist in Australia.
Adaptive security, sovereign cloud, hyperautomation top govt tech trends
Tue, 18th Apr 2023
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supply chain
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cybersecurity
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cloud services
Adaptive security, sovereign cloud, and hyperautomation are amongst the top 10 government technology trends for 2023.
Regional Contact Centre established for Ukraine refugees
Fri, 14th Apr 2023
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uc
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healthtech
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contact centre
According to UNHCR, more than 8 million Ukrainian refugees were recorded across Europe by the end of February 2023, a year after the war began.
Logpoint adds new capabilities to cybersecurity ops platform
Fri, 31st Mar 2023
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cybersecurity
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convergence
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critical infrastructure
Logpoint has announced the new release of capabilities to its cybersecurity operations platform, converging SIEM, SOAR, UEBA, endpoint security, and BCS tech.
Monson digitally transforms to sidestep legacy handcuffs
Wed, 8th Mar 2023
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digital transformation
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apm
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lcnc
As expert port agents and shipping advisers, Monson helps clients plan, estimate, and execute shipping logistics and port visits.
Deutsche Welle uses TeamViewer to provide secure IT support
Wed, 11th Jan 2023
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uc
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iam
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hybrid & remote work
The security features include single sign-on, scalable and flexible rights management via conditional access, and end-to-end encryption.
TeamViewer AR platform Frontline is now on Marketplace
Fri, 11th Nov 2022
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hyperscale
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public cloud
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iot
Extended partnership between the two companies includes easier procurement of TeamViewer Frontline for Google Cloud customers.
Optimation signs 5-year deal with Queensland Corrective Services
Wed, 2nd Nov 2022
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partner programmes
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optimation
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federal government
Optimation signs multi-year deal with Queensland Corrective Services to provide self-service kiosks for court-imposed conditions.
Appian announces 2022 APJ Partner Award winners
Fri, 28th Oct 2022
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martech
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partner programmes
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apm
Appian announces winners of its 2022 APJ Partner Awards, highlighting growth in partnerships and certified developers.
50-plus RPA use cases
Fri, 21st Oct 2022
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digital transformation
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rpa
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cybersecurity
When you're looking to maximise ROI from digital transformation and begin automating quickly, RPA is a great place to start.
Exabeam introduces cloud-native portfolio of New-Scale SIEM
Tue, 18th Oct 2022
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ransomware
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siem
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biometrics
The company moves beyond legacy SIEM and introduces cloud-scale security log management, powerful behavioural analytics, and automated investigation products.
Proofpoint launches Intelligent Compliance Platform
Fri, 26th Aug 2022
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uc
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risk & compliance
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ai
Proofpoint has announced the launch of its Intelligent Compliance Platform, offering enterprises modern regulatory compliance safeguards.
SAS is a leader in anti-money laundering - Forrester
Mon, 18th Jul 2022
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fintech
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sas
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aml
The latest Forrester report revealed that SAS received the highest score in the anti-money laundering category of 15 vendors.
Hyland enables digital evolution with latest updates
Thu, 30th Jun 2022
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document management
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ecm
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cx
The new product functionality seeks to help organisations advance employee and customer experience initiatives.
Zendesk announces new conversational CRM solutions
Tue, 17th May 2022
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crm
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network infrastructure
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cx
Zendesk unveils new solutions for customer relationship management and employee experience at its flagship conference, Relate.
Zendesk launches customer service and employee experience offering
Fri, 13th May 2022
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crm
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martech
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hcm
Zendesk unveils new solutions that focus on conversations in customer relationship management, as well as a new employee experience offering.
Top 10 government technology trends for 2022 revealed
Wed, 23rd Feb 2022
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cloud services
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government
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modernisation
Gartner has identified the top 10 government technology trends for 2022, guiding public-sector leaders in digital transformation.