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Customer data stories

Man fears being target of identity theft after personal details stolen in cyber attack
Ransomware

Man fears being target of identity theft after personal details stolen in cyber attack

An Auckland man fears identity theft after personal details were stolen from Bloom Hearing Specialists, who kept his data for over six years.

By Phil Pennington • 3 min read • Mon, 7th Oct 2024

Global Stories

Customer data stories

AI is revolutionising retail loyalty with real-time data
Customer Experience

AI is revolutionising retail loyalty with real-time data

Retail loyalty programmes are evolving through data science and AI, with Eagle Eye's report suggesting hyperpersonalisation may soon be the norm.

By Melania Watson • 2 min read • Thu, 28th Nov 2024
Netcore Cloud expands collaboration with Google Cloud AI
Data Analytics

Netcore Cloud expands collaboration with Google Cloud AI

Netcore Cloud has expanded its partnership with Google Cloud to enhance AI-driven customer engagement, aiming to double annual recurring revenue by 2027.

By Imee Dequito • 3 min read • Wed, 20th Nov 2024
Reltio & ZoomInfo integrate to boost sales insights
Marketing Technologies

Reltio & ZoomInfo integrate to boost sales insights

Reltio has unveiled a new integration with ZoomInfo aimed at enhancing customer data for sales and marketing teams, improving campaign effectiveness.

By Sean Mitchell • 3 min read • Wed, 13th Nov 2024
Unlocking unused customer data: A wake up call for travel and hospitality
Hyperscale

Unlocking unused customer data: A wake up call for travel and hospitality

A report reveals 57% of travel firms struggle to unify customer data, hindering marketing strategies and customer experiences in a competitive industry.

By Billy Loizou • 5 min read • Tue, 5th Nov 2024
AI cyberattacks on retailers rise ahead of holiday season
Data Protection

AI cyberattacks on retailers rise ahead of holiday season

Imperva reveals that online retailers face a staggering average of 569,884 AI-driven cyberattacks daily as the holiday shopping season approaches.

By Shannon Williams • 3 min read • Fri, 25th Oct 2024
Pax8 survey reveals marketplaces boost IT provider growth
Customer Experience

Pax8 survey reveals marketplaces boost IT provider growth

A recent survey by Pax8 reveals that 90% of IT solution providers are benefiting significantly from online marketplaces, driving revenue and growth.

By Catherine Knowles • 3 min read • Thu, 17th Oct 2024
Barriers hinder MarTech's role in fostering customer trust
Customer Experience

Barriers hinder MarTech's role in fostering customer trust

A report reveals that 91% of marketing professionals believe customer trust is vital, yet barriers prevent MarTech from fully enhancing that trust.

By Catherine Knowles • 3 min read • Thu, 17th Oct 2024
AI raises cybersecurity concerns in Asia Pacific region
Ransomware

AI raises cybersecurity concerns in Asia Pacific region

A Cloudflare study reveals 41% of cybersecurity leaders in Asia Pacific faced data breaches last year, amid growing fears over AI's role in such incidents.

By Shannon Williams • 3 min read • Wed, 9th Oct 2024
Unified commerce reshapes shopping in India & the US
Marketing Technologies

Unified commerce reshapes shopping in India & the US

Consumers increasingly blend online, offline, and social media shopping platforms. A report by Locus and Coresight highlights 65.8% utilising multiple touchpoints.

By Shannon Williams • 3 min read • Tue, 24th Sep 2024
Salesforce unveils AI-driven Data Cloud innovations to boost CX
Firewalls

Salesforce unveils AI-driven Data Cloud innovations to boost CX

Salesforce introduces major Data Cloud innovations enhancing AI-driven customer experiences, unifying data, and launching Datablazers Community for real-time insights.

By Sean Mitchell • 4 min read • Wed, 18th Sep 2024

Stories from Other Regions

Customer data stories

SaaScada predicts transformative shifts in banking by 2025
Fintech

SaaScada predicts transformative shifts in banking by 2025

SaaScada predicts transformative banking shifts by 2025, with multigenerational banking and ESG principles reshaping financial services in the UK.

By Shannon Williams • 4 min read • Fri, 22nd Nov 2024
UK executives face decision challenges due to data delays
Marketing Technologies

UK executives face decision challenges due to data delays

A study reveals that over half of UK C-suite leaders feel disconnected from real-time data, highlighting urgent needs for improved data practices.

By Shannon Williams • 3 min read • Fri, 22nd Nov 2024
Study shows personalisation key to consumer loyalty in UK
Customer Experience

Study shows personalisation key to consumer loyalty in UK

A new study reveals 51% of UK consumers prefer brands they've interacted with positively, highlighting the growing demand for personalised shopping experiences.

By Sean Mitchell • 2 min read • Tue, 19th Nov 2024
Gathid Software earns ISO 27001:2022 certification
Data Protection

Gathid Software earns ISO 27001:2022 certification

Gathid Software has achieved ISO 27001:2022 certification, reinforcing its commitment to data security and leadership in identity governance.

By Imee Dequito • 2 min read • Thu, 17th Oct 2024
UK banks struggle to utilise data for timely product launches
Marketing Technologies

UK banks struggle to utilise data for timely product launches

UK banks struggle to innovate despite growing balance sheets, with 77% under pressure to keep up, a SaaScada study reveals.

By Shannon Williams • 4 min read • Tue, 24th Sep 2024
Ocado & Zitcha unveil new advertising platform Ocado Ads
DevOps

Ocado & Zitcha unveil new advertising platform Ocado Ads

Ocado Retail partners with Zitcha to launch Ocado Ads, a new retail media platform aiming to personalise advertising and drive growth in the UK's fastest-growing grocer.

By Kaleah Salmon • 3 min read • Wed, 18th Sep 2024