Customer Interactions stories - Page 4
Eagle Eye Group appoints first Chief Artificial Intelligence Officer
Thu, 14th Dec 2023
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data analytics
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martech
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cdp
Eagle Eye Group hires Jean-Matthieu Schertzer as its first Chief AI Officer, aiming to bolster AI-driven personalised retail promotions.
Amazon Connect adds Generative AI features to enhance CX
Thu, 30th Nov 2023
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uc
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hyperscale
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public cloud
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
The significance of the client portal for creating a dynamic legal firm
Mon, 27th Nov 2023
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digital transformation
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ai
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opinion
Legal firms are increasingly turning towards client portals as a powerful tool to streamline their operations and enhance client interactions.
Lack of central data storage hinders customer support, reveals Sprinklr report
Fri, 24th Nov 2023
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data analytics
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cx
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martech
A Sprinklr report reveals that 46% of CX leaders lack the central data storage vital for a competitive customer service.
Messaging tech pioneer Known rebrands as Kudosity in strategic shift
Thu, 16th Nov 2023
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data analytics
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digital transformation
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cx
Known Pty Limited, a pioneer in messaging technology, has rebranded to Kudosity to streamline its business structure and enhance market offerings.
Sendbird Integrates Meta's Open-Source Llama 2 to Revolutionize AI-Powered Customer Chats
Mon, 23rd Oct 2023
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gaming
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datacentre infrastructure
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digital entertainment
Sendbird integrates open-source Llama 2 to revolutionise AI-powered conversations, prioritising privacy and security.
Kiwi Agri business chooses SugarCRM for sales automation transformation
Wed, 18th Oct 2023
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data analytics
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martech
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cdp
Catalyst Performance Agronomy leverages SugarCRM's advanced sales automation software, Sugar Sell Premier, for boosted business operations.
Odigo launches AI-powered connector for effective UCaaS and CCaaS integration
Thu, 5th Oct 2023
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uc
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data analytics
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martech
Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.
NICE acquires LiveVox, bolstering customer experience with AI integration
Thu, 5th Oct 2023
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cx
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martech
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ai
NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.
Blackpearl Group launches innovative data service amid success
Fri, 14th Apr 2023
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saas
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cloud services
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blackpearl group
Four months after its listing on the NZX in December, Blackpearl Group (NZX: BPG) has had a solid start as a listed company - one of the few for 2022.
NICE announces the spring 2023 release of AI-powered CXone
Tue, 4th Apr 2023
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uc
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cx
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martech
NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.
Calabrio announces incoming CEO, predecessor leaving
Fri, 20th Jan 2023
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hp
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leadership
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thoma bravo
Calabrio has appointed Kevin Jones as CEO, succeeding Tom Goodmanson, who is leaving after successfully leading the company for the last 15 years.
4G: 'Fast' is nothing, says Amdocs
Fri, 9th Nov 2012
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gaming
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uc
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digital entertainment
With the advent of 4G mobile networks, the promise of a faster pipe for the internet is likely to become reality within months for Kiwi punters.
Demystifying Web Engagement Management
Mon, 1st Nov 2010
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data analytics
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ecm
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cx
Scott Liewehr, Sr. WCM Consultant, The Gilbane Group; will present Sitecore's next webinar: Demystifying Web Engagement Management.