Customer service stories
RingCentral broadens AI Receptionist to SMS, WhatsApp and call queues as it targets smaller businesses with multilingual customer service automation.
Acceldata and ServiceNow link data quality scores to AI workflows, aiming to help enterprises spot unreliable data and speed issue resolution.
8x8 upgrades Platform for CX with AI Studio, live queue dashboards and silent mobile authentication to cut integration delays and login friction.
AMD unveils Instinct MI350P PCIe card to let enterprises run AI inference in standard air-cooled servers without major data centre upgrades.
ServiceNow broadens AI governance push with Otto, third-party agent access and wider Control Tower oversight across enterprise systems.
Weverse expands Google Cloud AI support to handle fan enquiries in 245 countries and regions, backing multilingual service during peak artist events.
Five data readiness steps can make or break AI agents, as organisations are warned that quality, context, currency and compliance matter most.
Twilio expands platform with persistent conversation tools as it seeks to unify human agents and AI across customer service and sales.
PolyAI taps Kong to unify API management as it expands enterprise AI services, adding self-service onboarding, analytics and monetisation controls.
Celonis and Microsoft link Agent 365 with process intelligence to help firms govern AI agents, track impact and avoid pilot purgatory.
FourKites rolls out Booking Connect for Ocean, an AI tool that automates carrier selection, paperwork and exception handling in freight booking.
Syspro opens marketplace to help manufacturers and distributors add partner software for analytics, AI, eCommerce and compliance.
Long Lake to buy American Express Global Business Travel for USD $6.3 billion, with investor backing and a plan to take the company private.
Buy reviews searches jump 1,325% as Mary Tamvakologos warns shoppers that bought followers and fake praise can distort eCommerce trust.
Anthropic teams up with Blackstone, Hellman & Friedman and Goldman Sachs to form an enterprise AI services firm for mid-sized businesses.
Kore.ai opens San Francisco Bay Area headquarters as it adds senior hires, deepens cloud ties and expands its enterprise AI push.
Avant's AI virtual agent now resolves 62% of card-service calls, as the lender uses automation to cut waits and free staff for complex cases.
CRA used 19 AI systems this tax season, with a generative chatbot handling 445,000 chats as online tax filing topped 95.6 per cent.
Singapore consumers are embracing autonomous AI for shopping, banking and services, even as EY finds deep worries over hacking, privacy and accountability.
Keen AI and SP Energy Networks unveil IConn to cut UK grid connection checks to seconds as demand for wind, solar and battery projects surges.
