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Org Group invests in HappyPath Labs to boost CX technology reach
DevOps

Org Group invests in HappyPath Labs to boost CX technology reach

Org Group has taken a minority stake in Irish start-up HappyPath Labs to expand its reach in AI-driven customer experience technology for contact centres.

By Kaleah Salmon • 3 min read • Wed, 8th Oct 2025
Oracle launches AI agents for sales, marketing & service tasks
Customer Relationship Management

Oracle launches AI agents for sales, marketing & service tasks

Oracle launches AI agents in Fusion Cloud Applications to enhance marketing, sales, and service, boosting efficiency and customer experience at no extra cost.

By Jake MacAndrew • 3 min read • Wed, 8th Oct 2025
AI-driven platforms drive efficiency & service quality gains
Unified Communications

AI-driven platforms drive efficiency & service quality gains

Organisations using NiCE's AI-driven CXone Mpower platform report faster response times, better service quality, and improved staff efficiency across sectors.

By Sean Mitchell • 4 min read • Tue, 7th Oct 2025
Ricoh study shows human connection remains vital in service era
Artificial Intelligence

Ricoh study shows human connection remains vital in service era

Ricoh partners with expert Erica Dhawan to reveal study showing 85% in the US prefer genuine human service over automation in customer care.

By Melvin Hipolito • 3 min read • Tue, 7th Oct 2025
SambaNova debuts Hume AI voice models for emotional speech AI
Large Language Models

SambaNova debuts Hume AI voice models for emotional speech AI

SambaNova launches Hume AI voice models on SambaCloud, offering enterprises real-time, multilingual, emotionally responsive speech AI in 11 languages by June 2024.

By Catherine Knowles • 3 min read • Thu, 2nd Oct 2025
UK & Ireland consumers embrace AI assistants, trust grows with use
Customer Experience

UK & Ireland consumers embrace AI assistants, trust grows with use

Nearly three-quarters of UK and Ireland consumers now trust AI assistants, with 79% confident chatbots provide reliable help, says IBM study.

By Shannon Williams • 4 min read • Thu, 2nd Oct 2025
Fluent Order Management launches on Google Cloud Marketplace
Digital Transformation

Fluent Order Management launches on Google Cloud Marketplace

Fluent Commerce has launched its Fluent Order Management solution on Google Cloud Marketplace, simplifying procurement and boosting global retail operations.

By Melvin Hipolito • 3 min read • Thu, 2nd Oct 2025
OutSystems launches Agent Workbench for unified enterprise AI
Digital Transformation

OutSystems launches Agent Workbench for unified enterprise AI

OutSystems launches Agent Workbench, a platform enabling enterprises to deploy and manage AI agents, improving workflows and digital experiences across sectors.

By Catherine Knowles • 4 min read • Wed, 1st Oct 2025
UiPath unveils new AI automation suite to boost enterprise ROI
DevOps

UiPath unveils new AI automation suite to boost enterprise ROI

UiPath launches new AI automation suite with pre-built solutions and orchestration tools to boost enterprise efficiency and ROI in AI transformation.

By Melania Watson • 5 min read • Wed, 1st Oct 2025
Survey finds slow adoption of autonomous AI agents in enterprises
AI Security

Survey finds slow adoption of autonomous AI agents in enterprises

Only 15% of IT leaders are adopting fully autonomous AI agents, as concerns over governance and trust slow enterprise deployment, says Gartner survey.

By Melvin Hipolito • 5 min read • Wed, 1st Oct 2025
ServiceNow unveils AI Experience to unify workflows & boost productivity
Customer Relationship Management

ServiceNow unveils AI Experience to unify workflows & boost productivity

ServiceNow launches AI Experience, a unified conversational AI platform integrating workflows to enhance productivity across enterprises with secure, multimodal tools.

By Melania Watson • 5 min read • Wed, 1st Oct 2025

Stories from Other Regions

Customer service stories

CRI Advantage earns Elite Partner status in ServiceNow programme
Digital Transformation

CRI Advantage earns Elite Partner status in ServiceNow programme

CRI Advantage has earned Elite Partner status in the ServiceNow Partner Programme, boosting its ability to deliver advanced IT service and digital transformation solutions.

By Kaleah Salmon • 3 min read • Wed, 8th Oct 2025
Australians demand human touch as trust in AI & data use wanes
Customer Experience

Australians demand human touch as trust in AI & data use wanes

Only 23% of Australians trust companies to use AI responsibly, preferring human interaction over automation amid growing data privacy concerns.

By Melania Watson • 5 min read • Wed, 8th Oct 2025
Evolve appoints Will Clowes as Chief Revenue Officer for growth
Artificial Intelligence

Evolve appoints Will Clowes as Chief Revenue Officer for growth

Evolve Business Group appoints Will Clowes as Chief Revenue Officer to drive expansion and enhance sales, marketing, and operational growth across its global operations.

By Jed Nykolle Harme • 3 min read • Tue, 7th Oct 2025
Macquarie Telecom, Netskope unite to boost AI security in Australia
Firewalls

Macquarie Telecom, Netskope unite to boost AI security in Australia

Macquarie Telecom and Netskope partner to offer integrated AI, cloud, and network security, helping Australian firms tackle rising cyber threats and compliance demands.

By Melania Watson • 3 min read • Wed, 1st Oct 2025
Australian consumer loyalty hinges on trust & service quality
Data Protection

Australian consumer loyalty hinges on trust & service quality

Australian consumer loyalty relies heavily on trust and high-quality service, with 86% likely to abandon brands after poor customer support experiences.

By Kaleah Salmon • 4 min read • Wed, 1st Oct 2025
Australian firms boost data privacy investment amid AI adoption
Data Protection

Australian firms boost data privacy investment amid AI adoption

A new study reveals 82% of Australian firms are boosting data privacy investment as AI adoption rises, outpacing global and US averages amid regulatory pressure.

By Sean Mitchell • 4 min read • Tue, 30th Sep 2025