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Selwyn Water partners with Datacom for digital water management
Digital Transformation

Selwyn Water partners with Datacom for digital water management

Selwyn Water teams up with Datacom to pioneer New Zealand's first digital water service management via the Water Asset Intelligence platform.

By Catherine Knowles • 3 min read • Fri, 18th Jul 2025

Global Stories

Customer service stories

Chervon partners with Blue Yonder to transform global supply chain
Digital Transformation

Chervon partners with Blue Yonder to transform global supply chain

Chervon teams up with Blue Yonder to enhance global supply chain, aiming to improve forecasting, inventory and customer service across Asia-Pacific.

By Sean Mitchell • 3 min read • Thu, 24th Jul 2025
CommScope, DvSum launch AI platform to boost network analytics
Data Analytics

CommScope, DvSum launch AI platform to boost network analytics

CommScope and DvSum have teamed up to launch ServAssure NXT AI, a platform combining AI and analytics to boost network monitoring and customer service efficiency.

By Jed Nykolle Harme • 3 min read • Wed, 23rd Jul 2025
Boost.ai launches on AWS Marketplace to aid secure AI adoption
Data Protection

Boost.ai launches on AWS Marketplace to aid secure AI adoption

Boost.ai launches on AWS Marketplace to help enterprises in regulated sectors adopt secure, compliant AI agents with rapid deployment and strong data protection.

By Catherine Knowles • 3 min read • Fri, 18th Jul 2025
Kore.ai launches AI agent solutions in AWS Marketplace
Hyperscale

Kore.ai launches AI agent solutions in AWS Marketplace

Kore.ai has made its AI agent solutions available on AWS Marketplace, enabling faster deployment and streamlined procurement for enterprises across various sectors.

By Jed Nykolle Harme • 3 min read • Fri, 18th Jul 2025
Zoho unveils Zia LLM & agent marketplace with focus on privacy
Data Analytics

Zoho unveils Zia LLM & agent marketplace with focus on privacy

Zoho launches Zia LLM and an AI agent marketplace, focusing on robust data privacy and customisable business solutions across global data centres.

By Jed Nykolle Harme • 5 min read • Thu, 17th Jul 2025

Stories from Other Regions

Customer service stories

UK consumers cautious as AI assistants rise in global acceptance
Data Privacy

UK consumers cautious as AI assistants rise in global acceptance

Over half of UK consumers use AI assistants for daily tasks but remain cautious, especially about financial decisions, valuing human support in stress.

By Shannon Williams • 4 min read • Fri, 25th Jul 2025
Singapore Airlines taps Qualtrics' AI to boost customer insight
Data Analytics

Singapore Airlines taps Qualtrics' AI to boost customer insight

Singapore Airlines partners with Qualtrics, using AI-driven analytics to enhance customer insights and improve service over a three-year collaboration.

By Shannon Williams • 3 min read • Fri, 25th Jul 2025
FourKites launches AI digital workers to automate Europe's supply chains
Data Analytics

FourKites launches AI digital workers to automate Europe's supply chains

FourKites has launched AI digital workers Alan, Polly and Cassie to automate Europe's supply chains, enhancing scheduling, compliance and customer service tasks.

By Catherine Knowles • 3 min read • Fri, 25th Jul 2025
UK public sector hotlines surpass banks for caller frustration
Unified Communications

UK public sector hotlines surpass banks for caller frustration

UK public sector hotlines now cause more caller frustration over hold times than banks, with healthcare and government services topping the list, says new survey.

By Catherine Knowles • 4 min read • Fri, 25th Jul 2025
Caxton names Henry Allen as Chief Financial Officer for growth
Digital Transformation

Caxton names Henry Allen as Chief Financial Officer for growth

Caxton appoints Henry Allen as new CFO to drive growth and digital expansion in travel money and corporate payment services markets.

By Jed Nykolle Harme • 3 min read • Thu, 24th Jul 2025
OpenTable launches AI Concierge to streamline restaurant bookings
Generative AI

OpenTable launches AI Concierge to streamline restaurant bookings

OpenTable unveils AI Concierge to ease bookings at over 60,000 restaurants by providing instant info on menus, hours, and more for savvy diners worldwide.

By Kaleah Salmon • 3 min read • Thu, 24th Jul 2025
SOTI launches device tracking to boost Aussie retail service
Digital Transformation

SOTI launches device tracking to boost Aussie retail service

SOTI launches device tracking to help Australian retailers improve customer service by boosting device reliability and reducing operational downtime.

By Melania Watson • 4 min read • Wed, 23rd Jul 2025
ROLLER boosts reliability & cuts cloud costs with Datadog
Security Information and Event Management

ROLLER boosts reliability & cuts cloud costs with Datadog

Australian software provider ROLLER boosts cloud reliability and cuts costs by 60% after adopting Datadog's monitoring and security platform.

By Melania Watson • 4 min read • Tue, 22nd Jul 2025
UK leads Europe in adoption of agentic AI for software gains
DevOps

UK leads Europe in adoption of agentic AI for software gains

UK leads Europe with 47% of firms adopting agentic AI to boost software productivity, outpacing France and Germany amid global AI investment surge.

By Catherine Knowles • 4 min read • Fri, 18th Jul 2025
Morrisons adopts AI digital twin to boost supply chain resilience
Supply Chain

Morrisons adopts AI digital twin to boost supply chain resilience

Morrisons is adopting Kallikor's AI-powered digital twin to enhance supply chain resilience, aiming for faster, smarter decision-making across its network.

By Kaleah Salmon • 3 min read • Fri, 18th Jul 2025
Avetta strengthens NSW presence with new Sydney & Newcastle offices
Risk & Compliance

Avetta strengthens NSW presence with new Sydney & Newcastle offices

Avetta has opened new offices in Sydney and Newcastle to boost its presence in New South Wales and enhance service for Australian customers.

By Sean Mitchell • 3 min read • Thu, 17th Jul 2025