Customer service Stories - Page 42

Kiwi Stories

Customer service stories

MTF receives high commendation for trust in car loan awards

MTF has been Highly Commended in the 2025 Reader's Digest Most Trusted Brands Awards for car loans, highlighting its trusted service in New Zealand.

By Kaleah Salmon • 2 min read • Fri, 30th May 2025

Global Stories

Customer service stories

Clean technologies

Currys rolls out VoCoVo headsets to staff to tackle shop crime

Currys is fitting all staff in its 301 UK stores with VoCoVo headsets to combat rising shoplifting and improve communication and safety.

By Kaleah Salmon • 3 min read • Thu, 29th May 2025

Data Analytics

The AI tipping point: How contact centres in ANZ are reinventing CX

AI is transforming contact centres in Australia and New Zealand, with 98% adopting it, but human skills and trust remain crucial for success.

By Richard Lundgren • 5 min read • Tue, 27th May 2025

Customer Experience

Convenience & trust top price as key to online shoppers in 2025

Australian online shoppers now prioritise product range, convenience, and trust over low prices as marketplaces face pricing pressures in 2025, says Pattern study.

By Melvin Hipolito • 3 min read • Thu, 22nd May 2025

Customer Experience

UK consumers sceptical of AI's emotional skills in service roles

UK consumers remain sceptical about AI's ability to provide emotionally intelligent customer service, with only 55% believing it can recognise emotions.

By Sean Mitchell • 4 min read • Mon, 19th May 2025

Software-as-a-Service

NICE & AWS join forces to deliver AI-powered customer service

NICE and AWS have teamed up to offer NICE's CXone Mpower AI on AWS Marketplace, enhancing AI-driven customer service with unified, scalable cloud solutions.

By Sean Mitchell • 3 min read • Wed, 14th May 2025

Biometrics

How can technology help us overcome friction to build a better travel experience?

Technology like biometrics and AI is transforming travel, reducing queues and delays to create smoother, ticket-free, personalised journeys for passengers worldwide.

By Jim Barlow • 4 min read • Tue, 13th May 2025

Stories from Other Regions

Customer service stories

Generative AI

UK demand surges for AI prompt engineers as salaries climb

Demand for AI prompt engineers in the UK soars by over 180%, with salaries reaching up to GBP £87,500 amid growing adoption of generative AI technologies.

By Shannon Williams • 3 min read • Fri, 30th May 2025

Supply Chain

Half of UK online shoppers shun retailers with slow refunds

Over half of UK online shoppers would avoid retailers slow to refund returns, expecting refunds within 2-3 days, survey finds.

By Shannon Williams • 4 min read • Fri, 30th May 2025

Customer Experience

Decathlon expands live video consultations for sports shoppers

Decathlon expands its Visio Store in France, offering free 30-minute video calls with experts for personalised advice across 10 sports categories.

By Kaleah Salmon • 3 min read • Fri, 30th May 2025

Customer Experience

Qualtrics study reveals just 7% of Aussie execs want to lead in AI use for CX

Only 7% of Australian executives aim to lead in AI adoption for customer experience, risking falling behind in a $2 trillion AUD market, says Qualtrics.

By Melania Watson • 3 min read • Wed, 28th May 2025

Digital Transformation

How South Africa is unlocking better customer experience for UK businesses

South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.

By Hans Zachar • 4 min read • Wed, 21st May 2025

Data Protection

NormCyber wins Cyber OSPAs award for customer service in 2025

NormCyber clinches the Outstanding Customer Service Initiative Award at the 2025 Cyber OSPAs for its innovative Smartbloc dashboard boosting cyber resilience.

By Kaleah Salmon • 3 min read • Tue, 20th May 2025

Data Analytics

Nationwide wins Best Use of Customer Insight award

Nationwide wins Best Use of Customer Insight at the Institute of Customer Service Awards 2025 for its work with Medallia and Kantar improving member experience.

By Kaleah Salmon • 3 min read • Tue, 20th May 2025

Customer service

Kangaroo Island internet at risk as network talks collapse

Kangaroo Island residents face possible internet outage from 16 May as supplier Island Wide threatens to cut services amid stalled acquisition talks with Swoop.

By Jed Nykolle Harme • 3 min read • Thu, 15th May 2025

Malware

Aussie families face internet lags as homes juggle 20 devices

Australian households face rising internet lag as device numbers soar beyond 20, causing streaming and gaming issues; specialist provider Occom offers relief.

By Kaleah Salmon • 4 min read • Thu, 15th May 2025

Data Analytics

Australian telecoms face data security & access challenges

Research reveals 46% of Australian telecom professionals struggle with data security despite tech advances, risking customer trust and operational efficiency.

By Sean Mitchell • 4 min read • Tue, 13th May 2025