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Global Stories

Digital Engagement stories

Westcon-Comstor launches PartnerCentral in eight new Asian markets

Westcon-Comstor has expanded its online marketplace, PartnerCentral, to eight additional Asian markets, offering multi-vendor hybrid solutions.

By Kaleah Salmon • 3 min read • Tue, 12th Dec 2023

Customer Experience

NICE acquires LiveVox, bolstering customer experience with AI integration

NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.

By Sean Mitchell • 2 min read • Thu, 5th Oct 2023

Customer Experience

Adobe unveils world's first content supply chain solution

Connecting Adobe Experience Cloud with Adobe Creative Cloud, the end-to-end solution, empowers brands to plan, produce, and deliver more content in less time.

By Gaurav Sharma • 4 min read • Thu, 23rd Mar 2023

Marketing Technologies

Engaging technologies key to successful hybrid work environment

Adobe's Future of Time Report 2022 shows that engaging technologies are key to a successful hybrid work environment.

By Ryan Morris-Reade • 4 min read • Thu, 7th Apr 2022

Unified Communications

COVID-19 era sees consumers calling for dynamic digital experiences

Half of consumers have increased their digital engagement with businesses during the pandemic, with video chat preference surging 300%, says Vonage research.

By Catherine Knowles • 4 min read • Tue, 16th Nov 2021

Unified Communications

Video: 10 Minute IT Jams - An update with Enlighten Designs

Enlighten Designs GM, Alan Grainer, talks about the company's recent collaboration with Microsoft in TechDay's 10 Minute IT Jams.

By Nick Forrester • 6 min read • Fri, 22nd Oct 2021

Apps

Digital experience can make or break brand relationships with customers

Pandemic spikes digital service reliance; brands warned—flawless app experience now crucial for consumer loyalty.

By Staff Writer • 2 min read • Fri, 23rd Jul 2021

Customer Relationship Management

Video: 10 Minute IT Jams - Who is Enlighten Designs?

Enlighten Designs CEO Damon Kelly discusses the company's business journey and vision for the future of web design in TechDay interview. #webdesign.

By Nick Forrester • 6 min read • Fri, 25th Sep 2020

Digital Engagement

'Old tech' may be holding back businesses & employees during COVID-19

92% of execs stress engagement, yet only 66% see 'highly engaged' staff, finds Harvard study on workforce loyalty.

By Sara Barker • 3 min read • Mon, 31st Aug 2020

Digital Engagement

Webinar: The role of technology in making (or breaking) employee engagement

Employee engagement equals better productivity, loyalty, and customer satisfaction – and it's critical to an organisation's success.

By Sara Barker • 3 min read • Wed, 22nd Jul 2020

Customer Relationship Management

Why humanising the customer experience is key to business success

Retailers in Australia must focus on delivering exceptional customer experiences in order to succeed in the competitive market.

By Staff Writer • 3 min read • Tue, 30th Apr 2019

Customer Relationship Management

Gartner's four musts for digital customer service

Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.

By Ben Moore • 3 min read • Wed, 13th Feb 2019

Government

Why governments should invest in citizen engagement platforms

The Australian government is urged to invest in Citizen Engagement Platforms to close the digital gap, improve public trust, and streamline services.

By Leigh Brady • 4 min read • Mon, 20th Aug 2018

Data Analytics

Aussie software insights firm scores lucrative deal with Brazilian shopping centre group

Australian software insights company Skyfii has scored a five-year contract with a Brazilian shopping centre group.

By Sara Barker • 2 min read • Tue, 31st Jan 2017

Digital Engagement

The six steps to discovering the X factors in the employee experience

Collecting feedback from employees at every stage of their interaction with the business can show the employee experience.

By Sara Barker • 3 min read • Thu, 20th Oct 2016

AR, VR & Metaverse

Is virtual reality ruining our society?

Virtual Reality: Innovative or isolative? Debating if technological convenience may erode societal value in face-to-face interactions.

By Sean Mitchell • 2 min read • Wed, 17th Aug 2016

Data Analytics

Exclusive: Qlik's Sharryn Napier talks employee empowerment through data analytics

Qlik's Sharryn Napier says companies need to promote data literacy in the workplace to keep up with technology.

By Sara Barker • 4 min read • Wed, 17th Aug 2016

Stories from Other Regions

Digital Engagement stories

Digital Engagement

AUCloud appoints Rafe Berding as Chief Marketing Officer

Australia's sovereign cloud provider, AUCloud, has appointed Rafe Berding as their new Chief Marketing Officer, responsible for the company's market strategy.

By Sean Mitchell • 2 min read • Mon, 20th Mar 2023