IT service management (ITSM) stories - Page 7

IFS reported record growth for Q3 2024, with Annual Recurring Revenue rising 30%, driven by strategic acquisitions and strong cloud adoption.

Freshworks appoints Murali Swaminathan as CTO, bringing over 30 years of software engineering experience to lead its global technology and innovation strategy.

Microsoft patched 88 security flaws in October's Patch Tuesday, including seven critical and ten zero-day vulnerabilities.

A new OTRS study reveals 60% of executives now prioritise workflow automation to scale businesses, with a significant rise in global adoption.

Freshworks acquires Device42 to enhance ITAM and ITSM offerings, promising a unified platform for advanced asset discovery and application dependency mapping.

SolarWinds unveils a generative AI engine, SolarWinds AI, set to enhance IT operations by prioritising privacy, security, and reliability, starting with its Service Desk.

Tanium teams up with ServiceNow to launch transformative IT and security solutions, enhancing real-time data management and reducing risks for enterprises.

SolarWinds challenges traditional IT service management (ITSM) consultancy models with a free online evaluation tool aimed at unlocking the full potential of ITSM without extra costs or manpower needs.

Australia's IT solutions provider, Atturra, has achieved Cisco's prestigious Gold Provider status, reflecting its high proficiency in Cisco-powered managed services and reinforcing its competitive global standing.

Reveille Software launches Reveille Sentry for Microsoft Teams, providing unparalleled visibility into user activity and aiding in the management and security across multiple ECM platforms.

IT software giant SolarWinds lavished with industry-wide accolades, highlighting the firm's commitment to provide unique solutions for increasingly complex digital landscapes.

Delinea boosts its Privileged Access Management platform with over 400 integrations, bolstering cybersecurity.

ControlUp launches its ITSM Connector which integrates with ServiceNow, aiming to enhance digital workflows and resolve IT issues before users notice them.

SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.

Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.

Ivanti, the Neurons automation platform provider, is recognised for its completeness of vision and ability to execute IT service management (ITSM) tools.

Almost always, simplicity is best. Intuitive designs and practical workflows are the keys to preventing fatigue.

Dion Williams joins us today to discuss how Servicely can help businesses achieve more productive and efficient practices through AI.

Jim Wu and Anthony Bryce have been hired as AI and data science VP and product management VP, respectively, at SmartBear Innovation Labs.

Organisations are facing new challenges in IT service management as hybrid working becomes the norm, according to a survey by ManageEngine.