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Maurice Zicman stories

Maurice Zicman explores the intersection of artificial intelligence and customer experience in the retail sector, focusing on how emerging technologies are reshaping shopping dynamics.

Through his insights, readers gain an understanding of how retailers can integrate AI alongside emotional intelligence to meet evolving expectations, particularly of younger, digitally savvy consumers seeking seamless and personalized interactions.

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TP report shows Gen Z prefer interactive communication

Fri, 4th Apr 2025
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digital engagement
A new report from TP reveals that Generation Z favours interactive communication, posing challenges for businesses catering to this tech-savvy cohort.