Mike Jennett stories
Mike Jennett explores the evolving landscape of customer service technology, focusing particularly on the integration of artificial intelligence within unified platforms. His recent writing highlights how AI innovations are transforming self-service experiences for B2C companies.
By engaging with Jennett's insights, readers gain an understanding of how AI-powered solutions can streamline subscription account management while offering customers more flexible and efficient interactions. His work offers practical perspectives on the intersection of technology and customer experience strategies.
AI & unified platforms shape the future of self-service
Thu, 8th May 2025
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cx
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martech
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digital entertainment
B2C firms are embracing AI-powered self-service platforms to cut costs and boost customer flexibility, enhancing subscription account management.
CIOs playing catch up: innovation vital
Tue, 12th Jan 2016
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3rd platform
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partners
CIOs are struggling to keep up with the demands of the 3rd Platform era, says IDC study. 40% of LOB execs see the CIO as the innovation officer.