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AI adoption in retail: Opportunities & readiness gaps
Customer Experience

AI adoption in retail: Opportunities & readiness gaps

A new survey from Riverbed reveals that while 95% of retail leaders view AI as crucial, only 40% feel prepared for its implementation.

By Kaleah Salmon • 3 min read • Fri, 22nd Nov 2024
UK shoppers plan record Black Friday spend, survey reveals
Supply Chain

UK shoppers plan record Black Friday spend, survey reveals

With inflation rising, 54% of British consumers plan to take advantage of Black Friday and Cyber Monday for their average Christmas budget of GBP £352.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024
Top global consumer trends for 2025: report insights
Crypto

Top global consumer trends for 2025: report insights

Euromonitor International's latest report reveals five key consumer trends for 2025, highlighting shifts in spending and sustainability amid evolving habits.

By Shannon Williams • 3 min read • Fri, 15th Nov 2024
Nearly half find AI helpful for customer service: study
Digital Transformation

Nearly half find AI helpful for customer service: study

Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.

By Shannon Williams • 3 min read • Fri, 1st Nov 2024

Stories from Other Regions

Millennials stories

AI could be key to restoring consumer trust in Singapore
Customer Experience

AI could be key to restoring consumer trust in Singapore

A Salesforce report reveals a significant drop in consumer trust among Singaporeans, with 75% of respondents seeking more consistent interactions and AI solutions.

By Shannon Williams • 3 min read • Thu, 28th Nov 2024
Forecasts reveal future tech & trends in hospitality 2025
Digital Transformation

Forecasts reveal future tech & trends in hospitality 2025

IDeaS has unveiled its 2025 hospitality sector forecasts, detailing how technology and changing traveller preferences will shape the industry's future.

By Melania Watson • 3 min read • Tue, 26th Nov 2024
Brits prioritise practical gifts with Christmas spending
eCommerce

Brits prioritise practical gifts with Christmas spending

A recent ShipStation survey reveals UK consumers are shifting towards practical gifts for Christmas, with younger generations prioritising immediate utility.

By Sean Mitchell • 3 min read • Sun, 24th Nov 2024
Consumers favour 25% discount in exchange for emails
Customer Experience

Consumers favour 25% discount in exchange for emails

Research by Daemon reveals that 58% of consumers would share their email for a 25% discount, indicating a generational divide in data sharing willingness.

By Imee Dequito • 3 min read • Fri, 22nd Nov 2024
Aussie tech workers demand pay rise for office return
Millennials

Aussie tech workers demand pay rise for office return

A new survey reveals over half of Australian tech workers would only return to the office for a salary premium, highlighting remote work's critical value.

By Sean Mitchell • 3 min read • Fri, 22nd Nov 2024
64% of Australian tech workers mull career change in 2024
Inflation

64% of Australian tech workers mull career change in 2024

A study by Robert Half reveals 64% of Australian tech workers are contemplating a career change within the next year, driven by evolving aspirations.

By Shannon Williams • 3 min read • Fri, 22nd Nov 2024
Study shows personalisation key to consumer loyalty in UK
Customer Experience

Study shows personalisation key to consumer loyalty in UK

A new study reveals 51% of UK consumers prefer brands they've interacted with positively, highlighting the growing demand for personalised shopping experiences.

By Sean Mitchell • 2 min read • Tue, 19th Nov 2024
Mobilise & Gist Mobile launch new travel eSIM service
Unified Communications

Mobilise & Gist Mobile launch new travel eSIM service

Mobilise and Gist Mobile unveil a travel eSIM service, providing global data plans and virtual numbers across 180 countries without roaming fees.

By Melania Watson • 2 min read • Tue, 19th Nov 2024
Public anxiety over AI-driven cyber threats rising
Phishing

Public anxiety over AI-driven cyber threats rising

A study reveals that 61% of the public fear cybercrime, particularly from AI threats, with generational gaps in concern highlighted amid rising anxiety.

By Melania Watson • 2 min read • Tue, 19th Nov 2024
AI skills gap threatens Australian job security, says Randstad
Generative AI

AI skills gap threatens Australian job security, says Randstad

A recent Randstad report reveals a generative AI skills gap in Australia, with only 36% of white-collar workers receiving training amidst 68% of firms using AI daily.

By Melania Watson • 3 min read • Tue, 19th Nov 2024
Rising debt burdens threaten young adults in Singapore
Inflation

Rising debt burdens threaten young adults in Singapore

Debt is increasingly concerning for young adults in Singapore, with rising average loan sizes highlighting financial pressures despite a drop in applications.

By Shannon Williams • 3 min read • Tue, 12th Nov 2024
Australians hesitant on AI for travel, report reveals
Clean technologies

Australians hesitant on AI for travel, report reveals

SiteMinder's latest report reveals Australian travellers are wary of AI, with only 32% open to using it for accommodation, lagging behind Asia and Latin America.

By Kaleah Salmon • 3 min read • Tue, 12th Nov 2024
High unused leave adds pressure on Aussie workers, firms
Productivity

High unused leave adds pressure on Aussie workers, firms

Recent data shows rising unused leave among Aussie workers, raising concerns for employee well-being and productivity, with over 13 million hours accrued.

By Shannon Williams • 3 min read • Thu, 7th Nov 2024