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New Zealand consumers show rising interest in agentic AI tools
Digital Transformation

New Zealand consumers show rising interest in agentic AI tools

New research reveals 61% of New Zealanders are using or interested in agentic AI tools that act autonomously to simplify daily tasks and personalise experiences.

By Sean Mitchell • 4 min read • Mon, 11th Aug 2025
Hybrid onboarding found most effective, research reveals gaps
Hybrid & Remote Work

Hybrid onboarding found most effective, research reveals gaps

Research shows hybrid onboarding is most effective, with 75% satisfaction, while gaps remain in AI use and personalised learning during induction.

By Shannon Williams • 4 min read • Wed, 16th Jul 2025

Stories from Other Regions

Millennials stories

Aussies fed up with customer service bots, survey finds
Customer Experience

Aussies fed up with customer service bots, survey finds

More than half of Australians are frustrated with customer service bots and may stop buying from brands that fail to resolve their issues quickly and effectively.

By Jed Nykolle Harme • 4 min read • Thu, 14th Aug 2025
Why AI is key to match shifting customer expectations in Retail sector
Digital Transformation

Why AI is key to match shifting customer expectations in Retail sector

Australian retailers must harness AI and emotional intelligence to meet fast-changing Gen Z and millennial expectations for seamless, personalised shopping.

By Maurice Zicman • 5 min read • Wed, 13th Aug 2025
AI use for holiday bookings surges among Australians & Boomers
Digital Transformation

AI use for holiday bookings surges among Australians & Boomers

AI use for holiday bookings in Australia jumps 73%, with Boomer adoption more than doubling, reshaping the travel and hospitality industry landscape.

By Shannon Williams • 3 min read • Thu, 7th Aug 2025
AI benefits UK SMEs but generational divide slows full adoption
Artificial Intelligence

AI benefits UK SMEs but generational divide slows full adoption

AI boosts productivity and well-being in UK SMEs, yet older workers' slower uptake reveals a generational divide hindering full workplace adoption.

By Shannon Williams • 4 min read • Wed, 30th Jul 2025
Australian accounting sector ups AI investment to boost value
Risk & Compliance

Australian accounting sector ups AI investment to boost value

Australian accounting firms are boosting AI investments to enhance efficiency, driving profits and skills development amid talent shortages in the sector.

By Shannon Williams • 4 min read • Tue, 29th Jul 2025
Gen Z professionals in Southeast Asia demand more flexibility
Hybrid & Remote Work

Gen Z professionals in Southeast Asia demand more flexibility

Gen Z professionals in Southeast Asia demand greater workplace flexibility, prioritising well-being and challenging traditional hustle culture norms to improve work-life balance.

By Sean Mitchell • 4 min read • Mon, 28th Jul 2025
UK consumers cautious as AI assistants rise in global acceptance
Data Privacy

UK consumers cautious as AI assistants rise in global acceptance

Over half of UK consumers use AI assistants for daily tasks but remain cautious, especially about financial decisions, valuing human support in stress.

By Shannon Williams • 4 min read • Fri, 25th Jul 2025
Four-day week replaces Summer Fridays for UK's younger workforce
Hybrid & Remote Work

Four-day week replaces Summer Fridays for UK's younger workforce

Nearly half of UK firms now offer a four-day work week, replacing 'Summer Fridays' as younger workers lead demand for permanent flexibility.

By Shannon Williams • 3 min read • Fri, 25th Jul 2025
UK kids bypass online controls, widening family digital divide
Artificial Intelligence

UK kids bypass online controls, widening family digital divide

Over half of UK parents say their children can bypass online controls, exposing a widening digital gap in managing screen time and internet safety at home.

By Jed Nykolle Harme • 4 min read • Wed, 23rd Jul 2025
Australian workers keen on AI but lack corporate support & skills
Artificial Intelligence

Australian workers keen on AI but lack corporate support & skills

Australian workers eager to adopt AI face a skills gap and lack sufficient corporate support, hindering effective AI use in the workplace despite high enthusiasm.

By Shannon Williams • 4 min read • Wed, 16th Jul 2025
Australian shoppers embrace more touchpoints for online discovery
Customer Experience

Australian shoppers embrace more touchpoints for online discovery

Australian shoppers use an average of 4.8 touchpoints for product discovery, blending online search, social media, and influencer input amid easing cost pressures.

By Melvin Hipolito • 4 min read • Wed, 16th Jul 2025
UK SMEs lag behind larger firms in adopting artificial intelligence
Digital Transformation

UK SMEs lag behind larger firms in adopting artificial intelligence

UK SMEs adopt AI tools far less than larger firms, risking innovation and competitiveness as only 24% invest in AI or staff training, says new report.

By Jed Nykolle Harme • 3 min read • Tue, 15th Jul 2025
Gen Z drives renewed optimism & new demands in UK retail
Customer Experience

Gen Z drives renewed optimism & new demands in UK retail

Gen Z boosts UK consumer confidence to 28%, driving demand for personalised, authentic retail experiences amid cautious economic optimism, says dentsu report.

By Shannon Williams • 4 min read • Fri, 11th Jul 2025
UK shoppers regain confidence as in-store ads & loyalty rule
Marketing Technologies

UK shoppers regain confidence as in-store ads & loyalty rule

UK shoppers grow more confident as 28% now view the economy favourably, boosting store ads and loyalty schemes amid shifting retail habits.

By Shannon Williams • 3 min read • Fri, 11th Jul 2025
Younger Brits help safeguard elders as online scams surge
Phishing

Younger Brits help safeguard elders as online scams surge

Over half of UK families report elders fall victim to online scams, with younger generations now leading efforts to improve their cyber safety at home.

By Melania Watson • 4 min read • Wed, 9th Jul 2025