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Exclusive: Workforce skills gap hits critical point in ANZ
Identity and Access Management

Exclusive: Workforce skills gap hits critical point in ANZ

Australia and New Zealand face a critical skills shortage as demand for managerial and professional roles surges, experts warn. Upskilling is urgent.

By Melania Watson • 6 min read • Thu, 1st May 2025
Agentic AI helps firms boost CX satisfaction & cut costs per case
Customer Experience

Agentic AI helps firms boost CX satisfaction & cut costs per case

Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.

By Sean Mitchell • 4 min read • Thu, 1st May 2025
Irrelevant data wastes hours daily as workplace AI falls short
Digital Transformation

Irrelevant data wastes hours daily as workplace AI falls short

A report reveals 42% of workplace information accessed is irrelevant, causing staff frustration and a daily three-hour loss in productivity.

By Jed Nykolle Harme • 3 min read • Wed, 30th Apr 2025
Banked acquires VibePay to drive global Pay by Bank use
Crypto

Banked acquires VibePay to drive global Pay by Bank use

Banked has acquired UK app VibePay to boost Pay by Bank with new incentives, expanding presence in UK, US, Australia, and accelerating global adoption.

By Catherine Knowles • 4 min read • Thu, 17th Apr 2025
Generation Z challenges brands with digital preferences
Customer Experience

Generation Z challenges brands with digital preferences

A recent TP Business Insights report reveals Generation Z is the toughest customer demographic to support, influenced by their unique online communication styles.

By Shannon Williams • 3 min read • Fri, 11th Apr 2025
AI hallucinations challenge customer experience strategy
Customer Experience

AI hallucinations challenge customer experience strategy

Coveo's latest CX Relevance Report reveals that 49% of customers experience AI hallucinations, prompting scepticism and a demand for better digital experiences.

By Melania Watson • 3 min read • Wed, 9th Apr 2025
TP report shows Gen Z prefer interactive communication
Customer Experience

TP report shows Gen Z prefer interactive communication

A new report from TP reveals that Generation Z favours interactive communication, posing challenges for businesses catering to this tech-savvy cohort.

By Shannon Williams • 3 min read • Fri, 4th Apr 2025
Consumers willing to pay more for sustainable products
Supply Chain

Consumers willing to pay more for sustainable products

A new survey reveals consumers in Australia and New Zealand are keen to pay more for sustainable household products, despite doubts over corporate claims.

By Sean Mitchell • 3 min read • Wed, 26th Mar 2025

Stories from Other Regions

Millennials stories

Australian investors seize US volatility as trading soars
Cartech

Australian investors seize US volatility as trading soars

Australian investors are capitalising on recent US market volatility, boosting trading volumes via Tiger Brokers amid sharp S&P 500 dips and tariff-driven swings.

By Kaleah Salmon • 5 min read • Tue, 22nd Apr 2025
UK lags in workplace AI adoption, survey reveals disparity
Generative AI

UK lags in workplace AI adoption, survey reveals disparity

A recent survey reveals that while 70% of UK respondents have embraced AI in daily life, only 44% utilise it in the workplace, lagging behind global averages.

By Shannon Williams • 4 min read • Fri, 18th Apr 2025
AI & personalisation drive new luxury demand in Aussie dining
Data Analytics

AI & personalisation drive new luxury demand in Aussie dining

Research shows 65% of Australian restaurants use AI to enhance personalisation, boost efficiency, and meet rising consumer expectations in hospitality.

By Melania Watson • 5 min read • Thu, 17th Apr 2025
AI technology seen as solution to boost UK productivity
Productivity

AI technology seen as solution to boost UK productivity

A new survey from Celonis reveals that 81% of UK businesses struggle with low employee morale, largely due to stress and burnout affecting productivity.

By Sean Mitchell • 3 min read • Wed, 16th Apr 2025
Majority of Australians integrate AI into daily tasks
Generative AI

Majority of Australians integrate AI into daily tasks

A recent study by Robert Half reveals that 90% of Australian workers are integrating generative AI into their tasks, with 79% of employers actively promoting its use.

By Shannon Williams • 3 min read • Fri, 11th Apr 2025
AI survey reveals job fears amid workplace enthusiasm
Data Privacy

AI survey reveals job fears amid workplace enthusiasm

A new survey by Kickresume reveals a complex perspective among UK workers on AI in the workplace, with 21% facing job loss concerns despite 57% embracing AI tools.

By Shannon Williams • 4 min read • Fri, 11th Apr 2025
London's night economy thrives as retail sector declines
Workforce Technology

London's night economy thrives as retail sector declines

London's night economy flourishes as retail jobs remain 5% down since the pandemic, with hospitality seeing a 2% annual increase in employment.

By Kaleah Salmon • 3 min read • Thu, 3rd Apr 2025
Philippines sees 40% surge in BNPL users by end of 2024
Marketing Technologies

Philippines sees 40% surge in BNPL users by end of 2024

The Buy Now, Pay Later market in the Philippines surged to 28.4 million users by 2024, marking a 40% increase and securing second place in Southeast Asia.

By Kaleah Salmon • 3 min read • Mon, 31st Mar 2025
Young Aussies owed AUD $1.5 billion monthly in expenses
Fintech

Young Aussies owed AUD $1.5 billion monthly in expenses

Aussies aged 18-35 face AUD $1.5 billion in unpaid shared expenses, prompting the launch of KttiPay to simplify group payments and foster financial harmony.

By Kaleah Salmon • 3 min read • Thu, 20th Mar 2025