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Capterra survey reveals Australian consumer shopping sentiments
Data Protection

Capterra survey reveals Australian consumer shopping sentiments

Australian Consumers Value Privacy: Capterra Study Reveals Attitudes towards First-Party Data Collection, Incentives, and Trust.

By Catherine Knowles • 3 min read • Fri, 11th Nov 2022
Consumers want brands and retailers fined for fake reviews
Online shopping

Consumers want brands and retailers fined for fake reviews

Australian consumers want brands and retailers fined for fake reviews with many wanting a fine of more than 20% of the business' total revenue.

By Shannon Williams • 3 min read • Thu, 10th Nov 2022
The new marketplace identity: Best practices For operating an enterprise marketplace
Open source

The new marketplace identity: Best practices For operating an enterprise marketplace

Research from my company's recent study showed that online marketplaces grew at twice the rate of traditional eCommerce for the second year in a row.

By Adrien Nussenbaum • 5 min read • Mon, 10th Oct 2022
Customer loyalty drops when brands don't innovate - report
eCommerce

Customer loyalty drops when brands don't innovate - report

Customers are quick to flee slow-to-innovate brands with lagging commerce experiences, with millennials and Gen Z leading the migration.

By Shannon Williams • 3 min read • Mon, 3rd Oct 2022
Demand for Australian brands grows in China despite tension
eCommerce

Demand for Australian brands grows in China despite tension

67% of China's cross-border online shoppers expecting to increase their online spending for western and Australian goods in the coming year.

By Nadine Rogers • 3 min read • Fri, 16th Sep 2022
FedEx expands international day-definite delivery services across AMEA
eCommerce

FedEx expands international day-definite delivery services across AMEA

FedEx expands its day-definite delivery services to Indonesia, New Zealand, the Philippines, and Vietnam, fueling cross-border eCommerce growth.

By Mitchell Hageman • 3 min read • Mon, 12th Sep 2022
Online shopping delivers unhappy returns to fashion retailers
Open source

Online shopping delivers unhappy returns to fashion retailers

Consumers now demand greater freedom and flexibility as their browsing, shopping and purchase activities have shifted from in-store to primarily online.

By Joe Lee • 4 min read • Thu, 8th Sep 2022
What does it take to build a thriving enterprise marketplace?
Branding

What does it take to build a thriving enterprise marketplace?

Enterprise Marketplaces are proving to be an essential priority for retailers and brands looking to capitalise on expansive growth in consumer eCommerce.

By Adrien Nussenbaum • 4 min read • Tue, 6th Sep 2022
How a major electronics retailer ended the bot menace on its portal
Online shopping

How a major electronics retailer ended the bot menace on its portal

A large electronic goods retailer is facing a major bot problem, with eight million visits in a week to scrape pricing and product info without permission.

By Siddharth Deb • 5 min read • Tue, 6th Sep 2022
FedEx and eBay team up to boost APAC eCommerce options
eCommerce

FedEx and eBay team up to boost APAC eCommerce options

FedEx Express announces alliance with eBay to provide access to FedEx eCommerce delivery services at competitive rates for APAC sellers.

By Jessie Chiang • 3 min read • Mon, 11th Jul 2022
Havas solution meets critical time as brands shift to online sales
Supply Chain

Havas solution meets critical time as brands shift to online sales

Havas Media Group expands its Havas Market solution to Australia and India, offering businesses a full-service eCommerce platform as online sales surge.

By Jessie Chiang • 3 min read • Fri, 8th Jul 2022
Retailers must invest in new tech to keep up with online shopping demand
Digital Transformation

Retailers must invest in new tech to keep up with online shopping demand

New Zealand shoppers are expecting digital transformation, with 8 in 10 saying retailers need to invest in new technology, according to a new report.

By Shannon Williams • 4 min read • Mon, 4th Jul 2022
Data crucial to capture shoppers' wallets post-COVID
Data Analytics

Data crucial to capture shoppers' wallets post-COVID

First-party data strategies key to driving personalisation, customer satisfaction, and long-lasting relationships according to a new report.

By Shannon Williams • 4 min read • Thu, 30th Jun 2022

Stories from Other Regions

Online shopping stories

Online shoppers leaving cart because of high shipping costs - report
Open source

Online shoppers leaving cart because of high shipping costs - report

90% of online shoppers abandon carts due to high shipping costs, and 64% say lack of security was a deterrent. Australians spent $56bn online in the past year.

By Jessie Chiang • 3 min read • Tue, 9th Aug 2022
What brands can expect from Amazon Prime Day in Australia
eCommerce

What brands can expect from Amazon Prime Day in Australia

Amazon Prime Day is the annual two-day shopping event, kicking off this year from July 12-13 and is the global online shopping platform's biggest sales event.

By Staff Writer • 3 min read • Tue, 5th Jul 2022
Australian consumers loyal to retailers who deliver speed and visibility
Supply Chain

Australian consumers loyal to retailers who deliver speed and visibility

SOTI finds extensive order visibility and speed are the most important factors for turning one-off customers into loyal, long-term buyers.

By Jessie Chiang • 3 min read • Fri, 1st Jul 2022
Consumers want speed, visibility in return for brand loyalty
Supply Chain

Consumers want speed, visibility in return for brand loyalty

72% of Australian shoppers want complete online order visibility and 63% are loyal to retailers who deliver goods the fastest.

By Shannon Williams • 3 min read • Fri, 1st Jul 2022