Quality Management stories - Page 5

73 of 75 inspected subcontractors found to be in breach of minimum employment standards, which could have ramifications across the channel.

Cloud communication platform Twilio now has another notch under its belt, after the successful acquisition of contact centre software company Ytica.

Verint transforms customer experience in APAC with its high-demand AQM software, enabling telcos to simplify quality management through advanced AI solutions.

The company says the opportunity to employ an 'experienced consulting leader' has come about as a result of the M-Power acquisition.

Global spending on AI systems is projected to hit USD $19.1 billion in 2018, up 54.2%, as per IDC. Retail to lead, surpassing banking.

Promapp will support the provision of GoShift's centrally held QMS by providing the capability to standardise policy and procedures.

A new data centre, increased functionality, more products, and enhancements to the partner programme were announced.

Of 3035 customers worldwide, 43% said they would never return to a company following a data breach and poor rectification methods.

Microsoft Gold partner Eclipse has signed a deal to provide Experian data quality products across Australia and New Zealand.

IDC is urging all enterprises to understand and plan for the adoption and use of cognitive and AI systems, as spend on the technologies surges.

AI's surge towards a $47bn revenue landmark by 2020, reflecting its entrenchment in enterprise solutions globally.

New Zealand Government websites are struggling to meet readability goals, with half failing to achieve target scores, according to a report by VisibleThread.

Liquid Voice partners with Cogent for first New Zealand distribution agreement for call recording and quality management solutions.

Given their great success with councils and local government customers, Enghouse Interactive provides invaluable insights on the industry.

Spending on cognitive systems in APeJ is set to reach over $1.9bn in 2019, with software accounting for over 40% of spending.

Interactive Intelligence gains elite AWS Advanced Tech Partner status, bolstering their innovative PureCloud platform for customer engagement.

The New Zealand Superannuation Fund has invested US$60 million in LanzaTech, taking a 17 percent stake, in what may be the gas fermentation company.

Telecom operators must tighten budgets yet splurge on tech, says Ovum, predicting 2% annual revenue growth to 2018. Vendors face complex new roles.

Social media analytics and biometric-style voice recognition tools are emerging as the most immersive insights into consumer behaviour we've ever had access to.