Service management stories - Page 2 - eCommerceNews New Zealand

Professional customer support team triple award it managed services celebration

Rimini Street wins three Stevie Awards for support

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Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.

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Splashtop & SysAid partner to streamline remote support

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data protection

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SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.

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Tanium adds AI tools across security & endpoint management

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cloud security

Tanium rolls out AI-driven tools to tighten endpoint governance, speed incident response and unify security, exposure and device management.

TeamViewer launches AI reporting tool for IT teams

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it automation

TeamViewer unveils Tia Reporting, an AI dashboard tool that lets IT teams build live, no-code reports on digital workplaces via chat prompts.

Support Fusion raises AUD $1 million, expands to US & UK

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Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.

With NetSuite Next, NetSuite seeks title of the top AI cloud ERP

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NetSuite unveils NetSuite Next AI assistant and tools in ANZ push, staking claim to the emerging #1 AI cloud ERP crown.

Netos & Nebula launch global FinOps push for networks

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firewalls

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network infrastructure

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digital transformation

Netos picks Nebula as its first global services partner to scale FinOps-style network spend management for channel-led enterprise roll-outs.

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GoTo debuts LogMeIn Partner Network for IT resellers

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GoTo launches LogMeIn Partner Network for IT resellers, promising tiered rewards, AI-enhanced tools and expanded support for partners.

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Hexaware unveils Agentverse AI platform for enterprises

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Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.

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OutSystems named G2 Leader for enterprise AI agents

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OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.

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Amazon leads concentrated global hyperscale market

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Amazon leads the concentrated global hyperscale data centre market, as the top 10 providers captured 46% of 2024 revenue.

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NCS links agentic AI to NVIDIA stack for sovereign use

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NCS integrates its agentic AI platforms with NVIDIA AI Enterprise to deliver sovereign, production-grade AI for regulated sectors across Asia.

Sweep wins cybersecurity firms for Salesforce control

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data protection

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cloud security

Sweep lands SailPoint, Wiz, Vanta and Varonis as security vendors seek tighter control and audit-ready visibility over Salesforce sprawl.

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ConnectWise unit maps IT pay trends, automation push

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digital transformation

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it automation

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partner programmes

Service Leadership's 2026 IT pay report links eased wage inflation and new 'Digital Worker' automation metrics to profitability for providers.

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monday.com gives AI agents full user status on platform

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monday.com now lets AI agents sign up and work as full platform users, with direct workspace access, shared governance and unified pricing.

AI ambition outpaces readiness for smaller businesses

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SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.

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Cohesity unveils Enterprise AI Resilience for safe scale

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data protection

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dr

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hybrid cloud

Cohesity launches Enterprise AI Resilience to protect production AI, contain rogue agents and speed recovery across hybrid data estates.

One New Zealand adopts Highlight to boost service visibility

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One New Zealand adopts Highlight to give managed network customers clearer, data-driven visibility of performance, capacity and service levels.

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LogicMonitor boosts New Zealand push with local data hub

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digital transformation

LogicMonitor will open its first New Zealand data centre and expand local partners to support rising cloud, AI and hybrid IT demand.

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Deskpro brings cloud & VPC help desks to AWS shopfront

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data protection

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Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.