UCaaS news stories
Digital insight through UCaaS to improve customer experience
One of the most quoted adages in business is "if you can't measure it, you can't manage it" this has been a long-held problem in telephony and customer service.
RingCentral and Mitel enter strategic partnership to enrich cloud comms
RingCentral and Mitel have announced a strategic partnership to provide Mitel’s global customer base with a streamlined migration path to RingCentral’s Message Video Phone (MVP) cloud communications platform.
8x8 says it's raising the bar for cloud communications with 99.999% global uptime SLA
“It enables organisations around the world to focus on driving their business forward by exceeding their employee communications and customer engagement objectives.”
8x8's Winter 2021 aims to enhance the customer experience
Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.
Zoom named Leader in two Magic Quadrants — one for fifth consecutive time
"We believe video is the new voice, and we are gratified that Gartner has recognised the convenience and accessibility of our UCaaS offering."
PB Tech onboards Access4 SMB UCaaS solution
The tech retailer expands its move into the business space with the solution designed for deployment of a basic UCaaS solution into small businesses.
CommsPlus signs on as Master Agent for Avaya Cloud Office
Aims to provide UCaaS to the growing market in Australia and New Zealand as workplaces continue to transform.
NEC enters comms-aaS market with new partnership
In partnership with Intermedia, NEC is set to launch new UCaaS and contact-centre-aaS solutions globally.
8x8 wins Cloud/SaaS Gold in Golden Bridge Awards
It also received Silver in the Unified Communications (Service) Innovations category in the 2019 11th annual awards.
RingCentral pays in stock to work on solutions with Avaya
RingCentral and Avaya will introduce “Avaya Cloud Office by RingCentral” and will jointly develop programmes and automated technologies.
8x8 opens A/NZ support centre, expands through acquisition
8x8 has APAC in its sights as it opens a Sydney support centre for A/NZ and acquires a Singaporean Comms-Platform-aaS provider.
Research: UCaaS market to grow 850% by 2027
Future Market Insights research shows that the global Unified Communications-as-a-Service market will hit US$12 billion in less than 10 years.
Avaya launches containerised UCaaS solution with Kubernetes
This new offer enables Avaya partners to more effectively transition SMBs to cloud-based communications.
Ingram Micro UC adds Access4 service solutions to portfolio
Ingram Micro bolsters its unified communications business unit with the addition of a specialist UCaaS vendor.
Can UCaaS services eliminate the need for investment in infrastructure?
UCaaS is one of the fastest growing markets and is experiencing extensive pressure to evolve and keep up with the latest collaboration trends.
Rapid growth in UCaaS market driven by range of vendors
New data from Synergy Research Group paints a pretty picture of the unified-communications-as-a-service (UCaaS) market.
Bulk of US$250b cloud market claimed by just nine companies
The top nine vendors in the wide cloud market ecosystem are responsible for well over half of all the revenues.
NTT Group a Challenger in Magic Quadrant for UCaaS
The company credits the combination of offerings from its subsidiary companies, Arkadin, Dimension Data, and NTT Communications.
Four reasons it’s time to switch to cloud communications
Ben Swanson explains why organisations bogged down by legacy PBX systems should move to unified cloud communications sooner, rather than later.
Why UCaaS is the channel’s ‘opportunity of the century’
The popularity of UCaaS has grown very fast, with larger organisations across major industries like financial services and healthcare embracing it.
LogMeIn takes aim at UCC market with $342 million acquisition
The company will acquire UCaaS provider Jive Communications in a bid to bolster their collaboration portfolio.
Synergy: $180 billion global cloud market growing steadily
The analyst says the global cloud market increased by 24% on an annual basis.
Avaya expands Edge channel program to empower partners
In light of growing demand, Avaya has expanded its channel program to enable partners to offer UCaaS and CCaS.