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User experience (UX) stories

Single sign-on boosts Jewelers Mutual agent growth
Digital Transformation

Single sign-on boosts Jewelers Mutual agent growth

Single sign-on link between First Connect and Jewelers Mutual sparks 116% surge in new business premiums and higher agent engagement.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Feb 2026
Six Nations ads boost engagement but spark fan backlash
Customer Experience

Six Nations ads boost engagement but spark fan backlash

Six Nations in-game ads boost online engagement for Samsung and Virgin Atlantic but trigger heavy social media backlash from rugby fans.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 19th Feb 2026
Amplitude unveils autonomous AI agents for analytics
DevOps

Amplitude unveils autonomous AI agents for analytics

Amplitude has launched autonomous AI analytics agents that watch product usage, flag metric shifts and recommend fixes across popular tools.

By Kaleah Salmon • 4 min read • Thu, 19th Feb 2026
Datadog opens DASH 2026, spotlighting AI in production
DevOps

Datadog opens DASH 2026, spotlighting AI in production

Datadog opens registration for DASH 2026 in New York, putting AI-in-production observability, security and reliability centre stage.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 19th Feb 2026
Zoho tops one million paying customers in 30th year
Software-as-a-Service

Zoho tops one million paying customers in 30th year

Zoho marks 30th anniversary by topping one million paying customers and 150 million users, with 2025 revenue up 20% year on year.

By Joseph Gabriel Lagonsin • 7 min read • Thu, 19th Feb 2026
Gartner: LLMs to reshape PR budgets & staff chatbots
Marketing Technologies

Gartner: LLMs to reshape PR budgets & staff chatbots

Gartner predicts public LLMs will double PR budgets by 2027 as AI search reshapes discovery and employee chatbots replace intranets.

By Sean Mitchell • 4 min read • Wed, 18th Feb 2026
Asia-Pacific firms hit tech hurdles scaling agentic AI
DevOps

Asia-Pacific firms hit tech hurdles scaling agentic AI

Asia-Pacific organisations hit steeper technical hurdles than global peers as they try to scale agentic AI from pilot projects to production.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 18th Feb 2026
Sabre, PayPal & Mindtrip unveil AI travel assistant
Digital Transformation

Sabre, PayPal & Mindtrip unveil AI travel assistant

Sabre, PayPal and Mindtrip are teaming up on an AI travel assistant that lets users discover, book and pay for trips in one chat-based flow.

By Karen Joy Bacudo • 4 min read • Tue, 17th Feb 2026
Sue Ryder to roll out AI scribe across UK hospices
Data Protection

Sue Ryder to roll out AI scribe across UK hospices

Sue Ryder will deploy Heidi's NHS-approved AI scribe across UK hospices, aiming to cut paperwork and free clinicians for patient care.

By Sofiah Nichole Salivio • 4 min read • Sat, 14th Feb 2026
Bolt & Paysecure integrate one-click for merchants
Fintech

Bolt & Paysecure integrate one-click for merchants

Bolt and Paysecure integrate one-click checkout into Cashier, promising faster repeat purchases while preserving merchant routing and risk controls.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026

Stories from Other Regions

User experience (UX) stories

Why Australian superannuation funds need to prioritise security for their customers with strong MFA
Data Protection

Why Australian superannuation funds need to prioritise security for their customers with strong MFA

Australian super funds sit on AUD $3.7 trillion, yet weak, outdated MFA leaves members' retirement savings exposed to rising cyber threats.

By Geoff Schomburgk • 5 min read • Thu, 19th Feb 2026
Leasing.com and Be.EV link up to simplify public EV charging
Customer Experience

Leasing.com and Be.EV link up to simplify public EV charging

Leasing.com partners with Be.EV to bake public charging prices, guides and future charger mapping into its online EV leasing journey.

By Sofiah Nichole Salivio • 4 min read • Wed, 18th Feb 2026
Google Lens to unlock medicine data via GS1 barcodes in Australia
Digital Transformation

Google Lens to unlock medicine data via GS1 barcodes in Australia

Google Lens will soon read GS1 barcodes on Australian medicine packs, giving patients instant access to digital leaflets via phone cameras.

By Catherine Knowles • 4 min read • Wed, 18th Feb 2026
eG Innovations appoints Jon Hatchuel to lead Australia
Virtualisation

eG Innovations appoints Jon Hatchuel to lead Australia

eG Innovations names Jon Hatchuel as its first Australia country manager, targeting growth in digital workspace monitoring and observability.

By Mark Tarre • 3 min read • Wed, 18th Feb 2026
Are workplaces designed to earn our trust in AI?
Digital Transformation

Are workplaces designed to earn our trust in AI?

Firms race to embed AI, yet staff fear risk and job loss. Can redesigning work and sharing control finally earn employees' trust?.

By Karen Cheng • 4 min read • Tue, 17th Feb 2026
Willo hires Jim Berrisford to lead global partnerships push
Human Capital Management

Willo hires Jim Berrisford to lead global partnerships push

Willo names Jim Berrisford VP of Partnerships to drive global alliances after GBP £3 million backing and new UK office openings.

By Mark Tarre • 4 min read • Mon, 16th Feb 2026
Intuit debuts AI-native Accountant Suite in Australia
Data Analytics

Intuit debuts AI-native Accountant Suite in Australia

Intuit launches its AI-native Accountant Suite in Australia, promising to ease capacity strain and turn automation into a growth driver.

By Mark Tarre • 4 min read • Mon, 16th Feb 2026
Notitia & Rod Jager form Tasmanian data partnership
Data Analytics

Notitia & Rod Jager form Tasmanian data partnership

Notitia partners with Rod Jager Consulting to establish a formal Tasmanian base, expanding data and digital transformation services statewide.

By Catherine Knowles • 3 min read • Sun, 15th Feb 2026