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AI revolutionises customer service in Australia by 2025
Customer Experience

AI revolutionises customer service in Australia by 2025

Zendesk's report reveals that 57% of Australian consumers prefer AI interactions with human traits, signalling a major shift in customer service expectations driven by technology.

By Sean Mitchell • 3 min read • Wed, 12th Feb 2025
SuperDial acquires MajorBoost to enhance voice AI in US
Voice AI

SuperDial acquires MajorBoost to enhance voice AI in US

SuperDial has announced its acquisition of MajorBoost, enhancing its voice AI to streamline phone call automation in the US healthcare sector.

By Melania Watson • 3 min read • Wed, 15th Jan 2025
AI innovations to transform customer experience by 2025
Customer Experience

AI innovations to transform customer experience by 2025

Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.

By Kaleah Salmon • 5 min read • Mon, 30th Dec 2024
Vapi secures USD $20 million for AI voice agent expansion
Customer service

Vapi secures USD $20 million for AI voice agent expansion

Voice AI platform Vapi secures USD $20 million in Series A funding, aiming to enhance its voice agent deployment across diverse industries.

By Melania Watson • 3 min read • Fri, 13th Dec 2024
Zendesk report reveals CX benefits of adopting AI in APAC
Digital Transformation

Zendesk report reveals CX benefits of adopting AI in APAC

A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.

By Shannon Williams • 4 min read • Fri, 22nd Nov 2024
FullyRamped secures $2.3m for AI sales training tech
Artificial Intelligence

FullyRamped secures $2.3m for AI sales training tech

FullyRamped has raised USD $2.3 million to enhance its AI role-play technology for sales reps, aiming to transform the training process.

By Imee Dequito • 3 min read • Wed, 16th Oct 2024
Utilising AI voice technology to exceed Australian customer demands
Data Analytics

Utilising AI voice technology to exceed Australian customer demands

Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.

By Robert Woolfrey • 3 min read • Fri, 9th Feb 2024
Dubber Moments is awarded Best AI Product in Telecom
Dubber

Dubber Moments is awarded Best AI Product in Telecom

Dubber Corporation has been awarded 'Best AI Product in Telecom' for Dubber Moments, its revolutionary voice AI solution, at the CogX Awards.

By Kaleah Salmon • 3 min read • Wed, 13th Sep 2023

Stories from Other Regions

AI personalisation key for UK firms, says Zendesk report
Digital Transformation

AI personalisation key for UK firms, says Zendesk report

A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024
Northern Data selects startups for AI Accelerator programme
Generative AI

Northern Data selects startups for AI Accelerator programme

Northern Data Group has selected five startups for its first AI Accelerator, providing access to advanced GPU technology and industry mentorship.

By Catherine Knowles • 3 min read • Wed, 20th Nov 2024
Business Systems & Teneo.ai unveil AI voice automation
Unified Communications

Business Systems & Teneo.ai unveil AI voice automation

Business Systems has teamed up with Teneo.ai to revolutionise the contact centre landscape with an AI-driven voice automation solution boasting over 95% accuracy.

By Shannon Williams • 3 min read • Fri, 8th Nov 2024