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Zendesk appoints Mitch Young to lead Asia Pacific growth
Fintech

Zendesk appoints Mitch Young to lead Asia Pacific growth

Zendesk has appointed Mitch Young as Senior Vice President for Asia Pacific, tasked with driving the company's growth in key markets like Australia and India.

By Imee Dequito • 2 min read • Thu, 5th Dec 2024
Zendesk report reveals CX benefits of adopting AI in APAC
Digital Transformation

Zendesk report reveals CX benefits of adopting AI in APAC

A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.

By Shannon Williams • 4 min read • Fri, 22nd Nov 2024
Zendesk unveils AI Dynamic Pricing Plan for flexibility
Customer Experience

Zendesk unveils AI Dynamic Pricing Plan for flexibility

Zendesk unveils its AI Dynamic Pricing Plan, enabling businesses to flexibly invest in AI and automation to meet evolving service needs.

By Kaleah Salmon • 3 min read • Fri, 15th Nov 2024
Zendesk unveils AI dynamic pricing for flexible integration
Customer Experience

Zendesk unveils AI dynamic pricing for flexible integration

Zendesk has launched a pioneering AI Dynamic Pricing Plan, allowing businesses to flexibly integrate AI and human agents, enhancing customer service strategies.

By Imee Dequito • 3 min read • Tue, 12th Nov 2024
JobAdder appoints Fabrice Etienne as Chief Marketing Officer
Software-as-a-Service

JobAdder appoints Fabrice Etienne as Chief Marketing Officer

JobAdder has appointed Fabrice Etienne as Chief Marketing Officer to drive international expansion, focusing on growth in Australia and the UK.

By Imee Dequito • 3 min read • Mon, 4th Nov 2024
Zendesk unveils AI solutions to boost customer support
Customer Experience

Zendesk unveils AI solutions to boost customer support

Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.

By Imee Dequito • 3 min read • Thu, 17th Oct 2024
Zendesk unveils AI suite to enhance customer service efficiency
Data Analytics

Zendesk unveils AI suite to enhance customer service efficiency

Zendesk has unveiled a range of AI innovations aimed at enhancing customer service, including an AI Agent Builder requiring minimal training for users.

By Catherine Knowles • 3 min read • Fri, 11th Oct 2024
Zendesk unveils AI-powered tools to enhance customer service
Data Analytics

Zendesk unveils AI-powered tools to enhance customer service

Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.

By Shannon Williams • 3 min read • Thu, 10th Oct 2024
Zendesk introduces outcome-based pricing for AI solutions
Customer Experience

Zendesk introduces outcome-based pricing for AI solutions

Zendesk pioneers Outcome-Based Pricing for AI agents, letting businesses pay only for fully resolved issues, aligning costs directly with value delivered.

By Catherine Knowles • 3 min read • Thu, 26th Sep 2024
Zendesk launches outcome-based pricing model for AI agents
Artificial Intelligence

Zendesk launches outcome-based pricing model for AI agents

Zendesk launches an outcome-based pricing model for its AI agents, aligning costs with resolved issues to enhance transparency and ensure tangible returns.

By Shannon Williams • 3 min read • Fri, 30th Aug 2024
Zendesk launches Relay to enhance outbound communication
Customer Experience

Zendesk launches Relay to enhance outbound communication

Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.

By Shannon Williams • 3 min read • Thu, 22nd Aug 2024
Zendesk & Meta boost proactive customer communication with Relay
Customer Experience

Zendesk & Meta boost proactive customer communication with Relay

Zendesk has teamed up with Meta to launch Relay, an app in the Zendesk Marketplace that boosts customer engagement via WhatsApp with proactive messages.

By Kaleah Salmon • 3 min read • Thu, 22nd Aug 2024
Zendesk appoints Lila Tretikov to board of directors
Customer Relationship Management

Zendesk appoints Lila Tretikov to board of directors

Zendesk appoints AI strategy expert Lila Tretikov to its Board of Directors, enhancing the company's focus on leveraging AI to boost customer experience.

By Imee Dequito • 3 min read • Tue, 13th Aug 2024

Stories from Other Regions

Zendesk stories

AI personalisation key for UK firms, says Zendesk report
Digital Transformation

AI personalisation key for UK firms, says Zendesk report

A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024
Australians embrace AI chatbots for holiday shopping rush
Customer Experience

Australians embrace AI chatbots for holiday shopping rush

A recent survey shows that Australians are increasingly favouring AI chatbots for holiday shopping, with half of young adults keen to use them this year.

By Melania Watson • 3 min read • Wed, 20th Nov 2024
Zendesk launches outcome-based pricing for AI agents
Unified Communications

Zendesk launches outcome-based pricing for AI agents

Zendesk introduces Outcome-Based Pricing for AI agents, ensuring businesses only pay for successfully resolved issues, aligning costs with value received.

By Sean Mitchell • 3 min read • Tue, 17th Sep 2024
UK CX leaders anticipate AI will redefine customer service
Customer Experience

UK CX leaders anticipate AI will redefine customer service

Within the next three years, UK customer experience leaders foresee AI transforming CX, handling complex queries and potentially eliminating wait times.

By Shannon Williams • 3 min read • Thu, 22nd Aug 2024