Stories by Augie Ray
Digital transformation is no pain no gain
Fri, 5th Oct 2018
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crm
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digital transformation
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cx
Everyone craves the agility and innovation (among other things) that digital transformation promises, but how many are willing to take the risk?.
Your brand needs something else before it has a digital transformation
Mon, 14th Nov 2016
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uc
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digital transformation
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cx
Customer experience management helps your brand to understand the digital and real-world touchpoints your customer values.
Three customer experience lessons from social media performance in 2015
Thu, 14th Jan 2016
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cx
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martech
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facebook
The performance of social companies contains lessons about the future of social media and the present of marketing.