Stories by Michael Maoz
Bad customer service as a tool to distract from bad business
Wed, 9th Nov 2016
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crm
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cx
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martech
Bad customer service may not just be poor training, but a deliberate shield for systemic business flaws, a troubling report suggests.
What is this so called 'Age of the Customer?'
Thu, 1st Sep 2016
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crm
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bi
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big data
CEOs aim for better customer experience, but poor technology management continues to disappoint, says journalist.
How you can help your CIO adjust for inattentional blindness
Tue, 21st Jun 2016
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cios
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ndi
Businesses beware: Inattentional blindness can be costly. Learn how to help your CIO spot the 'invisible gorillas' that hinder success.
Meet a CIO with fabulous talent management skills and you'll meet a successful business
Fri, 15th Apr 2016
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gartner
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productivity
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cios
Without inspiring lead supported from above, even the best business, the best enterprise, will disappear entirely and without much of a trace.
Isn’t it about time that the CIO set out on a customer journey?
Thu, 7th Apr 2016
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gartner
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cios
How have CIOs stepped up to the role of delivering better marketing insight, or driving higher sales, or pushed for a more loyal customer base?.