Latest News - Page 307

How leveraging AI-driven analytics can increase customer satisfaction in the contact centre

Leveraging AI-driven solutions can help contact centres improve customer satisfaction through sentiment analysis and identifying key behaviours.

By Rod Lester • 4 min read • Wed, 9th Mar 2022

Customer Relationship Management

Uniphore makes additions to its flagship CX platform

Uniphore, the conversational automation specialist, has added new solutions to its flagship Conversational AI & Automation platform.

By Catherine Knowles • 3 min read • Wed, 9th Mar 2022

Marketing Technologies

Mobile payments are booming and fraudsters have noticed

Mobile payment fraud is on the rise as fraudsters target mobile customers. Advanced fraud solutions can help prevent these attacks.

By Hubert Rachwalski • 5 min read • Wed, 9th Mar 2022

EduTech

Canstar awards Mighty Ape for Most Satisfied Customers

Canstar has announced that the results of its survey for Most Satisfied Customers in the Online Retailers category reveal Mighty Ape as the winner.

By Zach Thompson • 3 min read • Wed, 9th Mar 2022

Customer Relationship Management

Midsized B2B manufacturers becoming customer-focused

SAP: B2B manufacturers in the mid-market are becoming more customer-centric to stand out in a highly competitive global market.

By Ryan Morris-Reade • 3 min read • Wed, 9th Mar 2022

Digital Entertainment

New iPad Air announced by Apple for 2022

Apple unveils new iPad Air with M1 chip, 5G capabilities and ultra-wide front camera for better performance and user experience.

By Mitchell Hageman • 3 min read • Wed, 9th Mar 2022

Unified Communications

Apple announces newest iPhone SE

Apple has today announced the newest iPhone SE in its arsenal, mixing some of the best new iPhone technology with an iconic design.

By Mitchell Hageman • 3 min read • Wed, 9th Mar 2022

Fintech

IWD 2022: MYOB launches DevelopHer programme in New Zealand

In time for International Women's Day, MYOB has launched their highly sought-after DevelopHer programme for the first time in New Zealand.

By Mitchell Hageman • 3 min read • Tue, 8th Mar 2022

EduTech

IWD 2022: Degreed sees increase in women in tech leadership

Degreed has announced the implementation of its Diversity, Inclusion, and Belonging (DIB) program has seen a significant increase in women in leadership roles.

By Zach Thompson • 4 min read • Tue, 8th Mar 2022

EduTech

Video: 10 Minute IT Jams - Exploring Tech Futures Lab's Postgraduate Certificate in Connected Environments

Today we are joined by IoT professional Kriv Naicker, who shares with us his involvement with education provider Tech Futures Lab.

By Mitchell Hageman • 6 min read • Tue, 8th Mar 2022

Information Communication & Technology

IWD 2022: How companies can nurture the female ICT leaders of tomorrow

Achieving a gender balanced senior leadership team won't happen by chance, says Marketplacer Jennifer Kreutzer.

By Jennifer Kreutzer • 4 min read • Tue, 8th Mar 2022

EduTech

IWD 2022: ActiveCampaign talks closing the gender gap in IT

The gender disparity within the information technology sector remains significant; however, some clear steps can be taken to help remedy the situation.

By Bree Timms • 4 min read • Tue, 8th Mar 2022

Unified Communications

Vodafone looks to sell billion dollar mobile towers

Vodafone NZ has begun a market engagement process, with Barrenjoey and UBS brought on board to advise the company.

By Zach Thompson • 2 min read • Mon, 7th Mar 2022

eCommerce

Using marketplace technology to build an online community around your brand

Online marketplaces now account for half of all eCommerce sales globally, offering businesses a 30-50% increase in turnover in the first year.

By Bradley Austin • 3 min read • Mon, 7th Mar 2022

EduTech

Ventana Research names IBM Planning Analytics with Watson an Exemplary Vendor

A common industry problem is business planning, and knowing where to turn and who to trust for the best quality business planning software can be difficult.

By Zach Thompson • 3 min read • Mon, 7th Mar 2022