Zoho ANZ sees 20% customer growth, unveils new offerings & AI
Zoho has reported a 20% year-on-year increase in customer volume and an 11% rise in revenue in the Australia and New Zealand (ANZ) region for the financial year to date, alongside the introduction of three new solutions targeting local businesses and non-profit organisations.
With more than 40,000 customers now in ANZ, the region has become one of Zoho's quickest growing markets, contributing to a 14.5% compound annual growth rate. This growth has been attributed to expansion in sectors including information technology, real estate and construction, financial services, professional services, and retail. Zoho also cited increasing usage amongst existing customers, now averaging 23 applications per customer in 2025, up from 18 in 2024.
The company's strong performance in ANZ has been further supported by a growing partner network, comprising nearly 400 resellers, distributors, implementation partners, platform partners, systems integrators, and independent software vendors. According to Zoho, these channel partners are playing a significant role in supporting tens of thousands of businesses across the region.
New solutions launch
Zoho has introduced three new products for ANZ customers: Zoho Solo, Zoho for Nonprofits, and Zoho TouchPoint. These solutions are aimed at addressing the requirements of freelancers, consultants, gig workers, charities, and businesses looking to manage digital customer interactions.
Zoho Solo is described as an all-in-one application that enables individual professionals to handle client management, projects, invoicing, expenses, and tax compliance.
Zoho for Nonprofits is targeted at registered charities in Australia and New Zealand. It includes up to AUD $7,000 / NZD $8,000 in Zoho Wallet credits, covering 50% of product costs, and aims to help non-profits automate operations, boost donor engagement, and better manage volunteers.
Zoho TouchPoint offers a platform for creating and managing digital business cards, QR codes, and branded touchpoints that link to lead forms, booking pages, or surveys. Integrated analytics provide businesses with actionable data on engagement, assisting companies in converting interactions into measurable outcomes.
"Since landing in Australia and New Zealand over six years ago, the market has grown from strength to strength. Today, more than 40,000 businesses in Australia and New Zealand are powered by Zoho. Having become the defining operating system for small businesses in the region, we're now setting our sights on delivering the same impact for mid-market and enterprise customers," commented Head of Zoho Australia and New Zealand, Rakesh Prabhakar.
On the expansion into new segments, Prabhakar added:
"With almost 70,000 mid-market businesses in Australia and over 5,000 enterprise businesses, the total addressable market is vast, especially considering the growing adoption of Zoho products within our existing customers. Too many of these businesses are still weighed down by legacy systems or incumbent providers that can't keep pace with their needs. We believe there's a major opportunity to deliver the same efficiency, impact and measurable ROI that tens of thousands of SMBs rely on us for, but at the scale and sophistication that larger businesses demand."
Focus on R&D and artificial intelligence
Zoho credits much of its current and expected future growth to a pronounced commitment to research and development and partnerships. In July, the company launched a proprietary large language model called Zia LLM, as well as new AI products including Zia Agents, 25-plus ready-to-deploy AI-powered agents on the Agent Marketplace, and the no-code Zia Agent Studio. The Model Context Protocol (MCP) server was also introduced to allow third-party agents to access Zoho's library of actions.
These recent developments are intended to support organisations of various sizes across ANZ in deploying contextual and assistive AI into their operations, with a particular focus on delivering workflow and financial efficiencies.
Prabhakar commented further:
"Through our continued investment in R&D - particularly related to the launch of our AI LLM - we believe we're strongly positioned to accelerate growth in the region for us and our customers. Because our AI initiatives are developed internally, we can provide customers with cutting-edge tool sets without compromising data privacy and organisational flexibility, democratising the latest technology on a global scale. In Australia and New Zealand, the foundation this provides to double down on our momentum is inspiring."
