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GMHBA boosts digital reliability with Dynatrace observability
Digital Transformation

GMHBA boosts digital reliability with Dynatrace observability

GMHBA has deployed Dynatrace's observability platform to enhance IT performance and reliability, ensuring smoother digital service for its 320,000 members.

By Melvin Hipolito • 3 min read • Wed, 24th Sep 2025
Identity security delivers highest ROI as AI drives maturity gap
Identity and Access Management

Identity security delivers highest ROI as AI drives maturity gap

Identity security offers the highest ROI in enterprise security, with AI adoption key to bridging the maturity gap, SailPoint's latest report shows.

By Sean Mitchell • 4 min read • Wed, 24th Sep 2025
ADMARES uses Siemens Xcelerator to drive smart, green homes
Smart Home

ADMARES uses Siemens Xcelerator to drive smart, green homes

ADMARES uses Siemens Xcelerator to mass-produce smart, eco-friendly homes, cutting emissions by 75% and waste by 80% with automated modular design.

By Catherine Knowles • 3 min read • Wed, 24th Sep 2025
Advent One wins Red Hat award for digital transformation in ANZ
Hybrid Cloud

Advent One wins Red Hat award for digital transformation in ANZ

Advent One won Red Hat's Digital Transformation Award for ANZ after streamlining IT with OpenShift and automation, cutting virtual environment costs by 40%.

By Sean Mitchell • 4 min read • Wed, 24th Sep 2025
Infoblox appoints Justin Kappers as Chief Information Officer
Firewalls

Infoblox appoints Justin Kappers as Chief Information Officer

Infoblox has appointed Justin Kappers as Chief Information Officer to lead global IT and boost AI-driven growth efforts.

By Melvin Hipolito • 3 min read • Tue, 23rd Sep 2025
Behind the bots: Rebuilding agent trust in the age of AI
Customer Experience

Behind the bots: Rebuilding agent trust in the age of AI

Contact centres in Australia and New Zealand embrace AI for efficiency but face challenges in rebuilding trust and support for human agents amid rising job anxieties.

By Richard Lundgren • 4 min read • Tue, 23rd Sep 2025
Making sense of unstructured data through policy-driven management
Hybrid Cloud

Making sense of unstructured data through policy-driven management

Australian firms tackle the surge of unstructured data-up to 90% of enterprise info-using policy-driven automation to boost control and compliance.

By Andy Milburn • 5 min read • Tue, 23rd Sep 2025
Incremental intelligence: The case for AI as an intern, not a partner
Data Analytics

Incremental intelligence: The case for AI as an intern, not a partner

Treat AI like an intern, not a partner: start with small tasks, verify accuracy, and only promote its role once reliability is proven to manage risk effectively.

By Philip Hardy and Chris Baker • 5 min read • Mon, 22nd Sep 2025
AI scales data; humans scale trust
Digital Transformation

AI scales data; humans scale trust

AI boosts efficiency in professional services, but human expertise and trust remain crucial, driving a new value and pricing model in law and finance.

By Jamie Ng • 6 min read • Mon, 22nd Sep 2025
ShopVision raises USD $4.1 million to build AI for eCommerce teams
Digital Transformation

ShopVision raises USD $4.1 million to build AI for eCommerce teams

ShopVision secured USD $4.1 million to develop an AI platform offering eCommerce teams vital market insights and automation to boost decision-making.

By Sean Mitchell • 4 min read • Sat, 20th Sep 2025

Stories from Other Regions

Automation stories

Australian executives show global lead in AI trust & adoption
Risk & Compliance

Australian executives show global lead in AI trust & adoption

Australian executives lead globally in trusting AI agents, with 88% confident in their use during crises and rapid adoption across business operations.

By Catherine Knowles • 4 min read • Wed, 24th Sep 2025
CASPR launches to help Australian firms adopt AI & innovate
Customer Experience

CASPR launches to help Australian firms adopt AI & innovate

CASPR, a new agency in Sydney, helps Australian businesses adopt AI and data-driven solutions to boost growth and overcome innovation barriers.

By Kaleah Salmon • 3 min read • Wed, 24th Sep 2025
Beyond automation: How AI is creating space for more human conversations in personal insurance advice
Data Privacy

Beyond automation: How AI is creating space for more human conversations in personal insurance advice

AI is easing administrative tasks in personal insurance advice, allowing advisers more time for human conversations during clients' toughest moments.

By Chris Matlock • 4 min read • Tue, 23rd Sep 2025
How AI can help you cut staff churn in the contact centre in 2026
Unified Communications

How AI can help you cut staff churn in the contact centre in 2026

AI can help slash contact centre staff turnover in 2026 by boosting agent engagement, cutting routine tasks, and enhancing job satisfaction with smart tools.

By Todd Gorsuch • 4 min read • Mon, 22nd Sep 2025
Australian businesses use AI to halve call centre waiting times
Customer Experience

Australian businesses use AI to halve call centre waiting times

Australian businesses are leveraging AI technology to halve call centre waiting times, boosting customer service and employee satisfaction across the sector.

By Shannon Williams • 3 min read • Sun, 21st Sep 2025
Australia's cyber workforce stagnates as AI reshapes job market
DevOps

Australia's cyber workforce stagnates as AI reshapes job market

Australia's cyber security workforce growth stagnates at 0.2% amid AI-driven automation and cost-cutting, narrowing entry-level job opportunities significantly.

By Shannon Williams • 3 min read • Sun, 21st Sep 2025
Titan of Tech - Rakesh Naidu of Wolters Kluwer
DevOps

Titan of Tech - Rakesh Naidu of Wolters Kluwer

Wolters Kluwer is advancing AI-driven software to help tax and finance leaders manage complex regulations, boosting business insights and compliance globally.

By Melania Watson • 7 min read • Fri, 19th Sep 2025