Business communications stories - Page 2
Genspark expands AI call agent globally with Twilio
Tue, 3rd Feb 2026
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cx
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martech
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risk & compliance
Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.
Spectralink launches S1000 DECT platform for Teams
Tue, 13th Jan 2026
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uc
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manufacturing
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digital transformation
Spectralink's new S1000 DECT platform brings serverless, site-wide voice to frontline workers with direct Microsoft Teams integration.
Yealink debuts hybrid work audio gear at Officeworks
Tue, 13th Jan 2026
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uc
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digital entertainment
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hybrid & remote work
Yealink launches SP92 speakerphone and BH71 Pro headset at Officeworks, targeting hybrid workers needing clearer calls in noisy spaces.
RingQ & Snom forge global cloud telephony partnership
Fri, 9th Jan 2026
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uc
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digital transformation
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cx
RingQ and Snom have sealed a global cloud telephony partnership to streamline IP phone provisioning and unified communications for businesses.
Hands-on review: Yealink WH64 Hybrid Dual UC DECT wireless headset
Thu, 18th Dec 2025
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uc
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digital entertainment
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hybrid & remote work
Yealink's WH64 Hybrid Dual UC DECT headset delivers crisp calls, strong music performance and all-day comfort for busy open-plan offices.
Odigo acquisition boosts ALE Connect hybrid CCaaS push
Tue, 16th Dec 2025
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uc
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data protection
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private cloud
Odigo's takeover of Akio deepens its ALE Connect alliance with Alcatel-Lucent Enterprise, accelerating hybrid CCaaS and agentic AI innovation.
Kordia to deliver Dialpad's AI-powered contact centres locally
Mon, 3rd Nov 2025
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uc
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cx
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martech
Kordia is now a Managed Services Partner to deliver Dialpad's AI-powered contact centre solutions in New Zealand, enhancing local support and customer engagement.
ReveNet: APAC SMS revenue at risk without urgent operator action
Thu, 11th Sep 2025
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uc
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devops
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apm
ReveNet warns APAC's USD $55bn A2P SMS revenue faces steep decline without urgent operator action to tackle rising costs, fraud, and fragmented regulation.
Email remains top vulnerability for sensitive data, report finds
Wed, 10th Sep 2025
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data protection
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email security
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risk & compliance
Email remains the greatest risk for sensitive data breaches, with 90% of business communications exposed, warns Kiteworks' 2025 security report.
Klearcom automates global number testing for United World Telecom
Mon, 25th Aug 2025
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cx
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martech
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customer service
Klearcom's AI-powered platform now automates United World Telecom's global number testing, boosting service reliability across 100+ countries and time zones.
RingCentral unveils flexible pay-per-organiser model for events
Thu, 8th May 2025
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uc
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digital transformation
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hyperscale
RingCentral wins Frost & Sullivan's 2025 Global Customer Value Leadership Award and rolls out pay-per-organiser pricing for its Events platform.
IWD 2025: Technology benefits by including women's perspectives
Fri, 7th Mar 2025
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ai
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leadership
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ringcentral
As we celebrate International Women's Day 2025, Kira reflects on the vital role women play in technology and her new leadership position at RingCentral.
Zoom & Mitel launch hybrid communications solution
Thu, 6th Mar 2025
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uc
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ai
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hybrid & remote work
Zoom and Mitel have unveiled a new hybrid communication solution that merges Zoom's collaboration features with Mitel's telephony systems, catering to enterprises' evolving needs.
8x8 sees 60% growth in new product sales for FY25 Q2
Wed, 27th Nov 2024
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uc
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digital transformation
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cx
8x8 has reported over 60% year-on-year growth in new product sales, attributed to the rising demand for its AI-powered customer experience solutions.
Mitel launches AI-powered platform for enhanced CX management
Tue, 19th Nov 2024
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hybrid cloud
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data analytics
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digital transformation
Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.
Mitel & Talkative enhance AI capabilities in call centres
Fri, 15th Nov 2024
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cx
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martech
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omnichannel
Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.
Mitel recognises global partners at annual Next Awards 2024
Fri, 31st May 2024
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uc
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collaboration
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mitel
Mitel announces the winners of its 2024 Mitel Next Awards, honouring global partners for excellence in growth, innovation, and customer service.
Alcatel-Lucent Enterprise launches Purple on Demand in Asia Pacific
Thu, 25th Apr 2024
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digital transformation
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alcatel-lucent enterprise
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business communications
Alcatel-Lucent Enterprise unveils Purple on Demand, a subscription-based communication product for APAC businesses.
New phishing method exploiting the Genial.ly platform
Tue, 12th Dec 2023
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ai
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email
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business communications
Check Point Harmony Email researchers expose a new phishing tactic dubbed 'Business Compromise 3.0' exploiting Genial.ly platform.
Squire Technologies launches Mirus, a game-changer in mobile communication
Fri, 27th Oct 2023
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firewalls
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breach prevention
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wechat
Squire Technologies introduces Mirus, an innovative messaging platform set to transform mobile and enterprise communication.