Business Process Outsourcing (BPO) Stories - Page 2

Global Stories

Business Process Outsourcing (BPO) stories

Gainsight names three executives as it expands AI retention

The hires deepen its shift into outcome-based renewal services, raising the stakes on security, internal systems and customer trust.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Data Protection

Ricoh named Leader in IDC mailroom solutions review

The ranking bolsters Ricoh's pitch to regulated firms seeking tighter control over physical and digital mail handling in one operating model.

By Sofiah Nichole Salivio • 3 min read • Last month

Fintech

TP backs dtcpay's Asia-Pacific payments support push

Multilingual 24/7 support is becoming essential as Asia-Pacific payments firms race to reassure merchants using stablecoin-linked services.

By Karen Joy Bacudo • 4 min read • Last month

Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • Last month

Human Capital Management

Vistra launches Latam unit after Biz Latin Hub deal

The new unit targets firms expanding across Latin America, where varying rules can complicate cross-border operations and raise compliance costs.

By Sofiah Nichole Salivio • 4 min read • Thu, 25th Jun 2026

Software-as-a-Service

Deel launches field services for African site workers

Employers in hazardous sectors will gain tighter pay and compliance control as the platform expands into on-site operations across more than 110 countries.

By Joseph Gabriel Lagonsin • 3 min read • Mon, 22nd Jun 2026

Human Capital Management

Hightekers buys Remunance to expand Rivermate in India

Existing clients will gain access to a wider international network as the acquisition gives Hightekers a stronger local base for cross-border hiring in India.

By Sean Mitchell • 4 min read • Fri, 19th Jun 2026

Digital Transformation

SEI appoints Provencher to lead global services push

The new role reflects growing demand from banks and wealth managers for help modernising operations, data and security as systems grow more complex.

By Sofiah Nichole Salivio • 4 min read • Fri, 19th Jun 2026

Software-as-a-Service

Konecta launches Kolibri AI platform for customer ops

The new system is meant to help firms move AI from pilot projects into live customer operations, with audit trails and human oversight built in.

By Sean Mitchell • 3 min read • Thu, 18th Jun 2026

Software-as-a-Service

8x8 boosts workforce management adoption with free tools

Mid-sized contact centres can now cut spreadsheets and manual scheduling as 8x8 folds workforce management into its platform at no extra charge.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 16th Jun 2026

Digital Transformation

Exclusive: Celonis says AI fails without context in operations

AI deployments are failing at scale because most systems lack the context needed to stop agents hallucinating, Celonis says.

By Jake MacAndrew • 3 min read • Thu, 4th Jun 2026

Customer Relationship Management

Parloa tops USD $50 million ARR after Series D boost

Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 3rd Jun 2026

Software-as-a-Service

Gainsight launches AI-native renewal service for clients

Enterprise software vendors may soon be judged on retention, as Gainsight takes on renewal work directly for customers.

By Mark Tarre • 4 min read • Tue, 2nd Jun 2026

Data Analytics

TP expands AI data services across Asia-Pacific markets

Rising demand for local-language training and data controls is prompting businesses to seek AI partners that can handle governance across Asia-Pacific.

By Mark Tarre • 4 min read • Wed, 27th May 2026