Business strategy stories - Page 3

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

If you can clearly define problems, empower a bridge-builder and embrace measured risk, your organisation may be AI-ready already.

Empathy, not just agile tools, is emerging as the missing link between business strategy and tech delivery in digital transformation.

On International Women's Day, a finance leader reflects on the quiet power of giving fully, even when outcomes are uncertain.

Adtech's next edge won't come from smarter AI, but from cultures that empower diverse people, especially women, to lead and innovate.

As AI reshapes work, product managers must lead with human intention, turning clear purpose into products that truly serve people.

Once a 400-store giant of CDs and DVDs, Sanity has shrunk to a regional chain as downloads, streaming and rising costs reshape retail.

AI-first firms take months longer to recover from cyber attacks and face sharply higher breach and scraping costs, Fastly research warns.

AI-first firms face a seven-month average cyber recovery and 135% higher incident costs as AI adoption outpaces modern security controls.

Linux Foundation research finds active open source contributors gain up to a fivefold ROI, while passive users rack up hidden technical debt.

Ataccama named a Leader in Gartner's 2026 Magic Quadrant for augmented data quality, topping the Completeness of Vision axis.

Zoho marks 30 years in business as it surpasses 1m paying customers and 150m users worldwide, with revenue up 20% in 2025.

New research finds 85% of firms trial AI but only 17% use it daily, with weak knowledge governance blamed for stalled adoption.

As Kiwis increasingly 'ask AI' before buying, leaders must learn to shape algorithm answers or risk losing control of their brand story.

AI agents are rapidly transforming sales teams in Australia and New Zealand, slashing grunt work and reshaping how sellers prospect and close deals.

As AI reshapes marketing, leaders say careers will depend less on tactics and more on systems thinking, judgement and commercial clarity.

Aerospike Database 8 now embeds default dynamic data masking, tightening PII protection while easing compliance and operational overhead.

CFOs are funnelling 2026 budgets into tech, AI and sales, while easing back on hiring, HR spending and rapid pay growth.

AI is reshaping PR, but leaders warn the winners in 2026 will be those who keep strategic communications firmly human-led.

Avanade has appointed Chris Howarth as CEO, succeeding Rodrigo Caserta, who departs after 11 years to lead SME and channel for Microsoft.