Capterra news stories
Cloud
Chatbots gaining momentum in customer service space
Chatbots are gaining momentum in the customer service space, but a human touch still unbeatable, according to a new study.
Mobile wallet
Is Australia ready to go cashless? New survey reveals Aussies embracing mobile wallets
More than half of Australians are comfortable with the idea of a completely cashless society, according to new research.
Artificial Intelligence
Australian millennials open-minded about AI-based recruitment
AI will play a growing role in stamping out issues such as recruitment bias, but they don’t want to see the human element removed entirely.