Chatbots stories - Page 2

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

OutSystems named a Leader in G2's Spring 2026 AI Agent Builders Grid, after earning top scores for ease of admin, trust and governance.

OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.

Most governments will lean on AI agents for routine decisions by 2028, with stricter explainability and human oversight baked in by 2029.

Microsoft launches Agent 365 and Microsoft 365 E7, blending AI agents, Copilot upgrades and security tools in a single enterprise push.

Elastic argues that in an AI-obsessed market, robust search across messy data is the real foundation of trustworthy, profitable experiences.

As AI reshapes insurance, automation could free women from routine tasks and open faster routes into higher-skilled, better-paid roles.

Sahar Group picks Ramco's aviation suite to digitise Black Hawk MRO, unifying maintenance, supply chain and finance on one platform.

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

AI is entering couples' counselling, with one in five partners keen for its help and nearly one in six ready to walk away over its use.

Banks risk AI 'infrastructure traps' as long projects outpace fast-evolving models, wasting budget while nimbler rivals ship real solutions.

Netskope unveils NewEdge AI Fast Path to speed secure enterprise traffic to major AI clouds, cutting latency for chatbots and agents.

Quanton ditches pure automation tag to relaunch as an AI transformation partner, promising to help ANZ firms push pilots into production.

Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.

A rapid surge in OpenClaw AI assistant use has left tens of thousands of exposed systems and a trail of hijacked tools and malicious add-ons.

Sinch unveils AI agent tools to orchestrate customer interactions across messaging, email and voice, promising flexible, channel-agnostic deployment.

Insurers race to clean and connect sprawling customer records into a single AI‑ready view, paving the way for hyper‑personalised cover.

AI assistants are reshaping B2B discovery, forcing CIOs, CTOs and CMOs to rebuild content for zero‑click, conversational buying journeys.

Talkdesk unveils Automation Flows and extends Autopilot to email, promising end-to-end AI handling of complex, multi-system CX workflows.

ANZ marketers embrace AI to meet soaring demands for real-time, two-way customer conversations, but patchy data and generic campaigns hold them back.