Chatbots stories - Page 7

Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.

A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

Cloudera has unveiled a preview of its Retrieval-Augmented Generation Studio, enabling enterprises to deploy AI chatbots using real-time data without coding.

In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.

Sinch predicts that 2024's Black Friday and Cyber Monday will see a surge in personalised and secure communication strategies to enhance shopper engagement.

Pure Storage has unveiled its GenAI Pod, a full-stack solution for AI projects, while also securing NVIDIA DGX SuperPOD certification for its FlashBlade//S500.

Snowflake has unveiled AI advancements aimed at enhancing enterprise data processing, enabling rapid deployment of trusted conversational applications.

Red Hat has unveiled significant updates to its Developer Hub, enhancing support for AI application development for over 20,000 developers since its 2024 launch.

Salesforce has unveiled Agentforce, a groundbreaking AI platform enabling businesses to deploy autonomous agents for enhanced efficiency and customer satisfaction.

Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.

Mitel has launched its AI-driven Mitel Interaction Recording Insights AI, aimed at automating communication analysis and enhancing business insights globally.

Adobe's 2024 holiday forecast predicts U.S. online sales to hit USD $240.8 billion, driven by Cyber Week, mobile shopping, and social media influences.

Kip Compton, Fastly's CPO since January 2023, is leveraging his extensive tech background to innovate and expand the edge cloud provider's market reach.

AI is reshaping Kiwi businesses with Meta's AI tools across Facebook, Instagram, and WhatsApp, offering smarter solutions for marketing, customer service, and data insights.

ControlUp has been named a Leader in Gartner's first Magic Quadrant for Digital Employee Experience Tools, highlighting its innovation and market influence.

CrowdStrike and NVIDIA have teamed up to bolster security in generative AI, focusing on secure development of enterprise-grade applications using NVIDIA NIM Agent Blueprints.

Tenable warns of a high-severity flaw in Microsoft's Azure Health Bot Service, risking NHS patient data with potential for widespread access and control by hackers.

Kore.ai has launched XO Express, enabling businesses to build AI chatbots and contact centres without technical expertise, making advanced AI accessible to all.

Retailers are gearing up for the new financial year with increased investments in cyber security, personalisation, and artificial intelligence to boost growth.