Cloud telephony stories
Zoom appoints Frank Skiffington to lead ANZ growth
5 days ago
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saas
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uc
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digital transformation
Zoom names Frank Skiffington as Head of Australia and New Zealand as the software group seeks deeper partner-led growth across ANZ.
8x8 wins CRN channel honours & nine Palomarr awards
Last month
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uc
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cx
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martech
8x8 is bolstering its partner-led push after CRN named two regional channel chiefs and Palomarr ranked its platform across nine categories.
Red Cactus, Tollring bring AI call summaries to CRM
Last month
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crm
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uc
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data protection
Red Cactus and Tollring launch AI-powered call summaries that auto-update customer records across 200+ CRM systems for channel partners.
Salesforce unveils Agentforce AI-powered contact centre
Last month
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crm
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uc
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data analytics
Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.
Zoom expands agentic AI to automate workplace tasks
Last month
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uc
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cx
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martech
Zoom is rolling out agentic AI across Workplace, Phone and CX, turning meetings and calls into automated workflows and custom AI agents.
AudioCodes expands certified voice devices for Webex
Fri, 6th Feb 2026
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uc
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digital transformation
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partner programmes
AudioCodes expands its Webex Calling-certified range with new 400HD desk phones and MediaPack gateways to ease cloud and analogue migration.
Genspark expands AI call agent globally with Twilio
Tue, 3rd Feb 2026
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cx
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martech
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risk & compliance
Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.
RingQ & Snom forge global cloud telephony partnership
Fri, 9th Jan 2026
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uc
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digital transformation
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cx
RingQ and Snom have sealed a global cloud telephony partnership to streamline IP phone provisioning and unified communications for businesses.
Exclusive: Paul Pan says ALE's Rainbow Hub redefines UCC
Fri, 19th Dec 2025
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uc
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digital transformation
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encryption
Alcatel-Lucent unveils Rainbow Hub, an integration-led cloud platform linking UCC with workflows, IoT and vertical services for partners.
Zoom & Mitel launch hybrid communications solution
Thu, 6th Mar 2025
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uc
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ai
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hybrid & remote work
Zoom and Mitel have unveiled a new hybrid communication solution that merges Zoom's collaboration features with Mitel's telephony systems, catering to enterprises' evolving needs.
Callroute and Coolwave team up to deliver global SIP solutions
Wed, 12th Oct 2022
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uc
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partner programmes
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contact centre
Callroute has partnered with Coolwave Communications to automate the provisioning of cloud telephony services across UCaaS and CCaaS platforms.
Zoom releases a host of new features and updates, including video voicemail and workspace reservation
Mon, 27th Dec 2021
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hybrid & remote work
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wfh
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cloud telephony
Zoom has announced several new updates to Zoom Meetings, Chat and Phone, to create focused and customisable meeting experiences.
RingCentral unveils new Microsoft Teams enhancements and BYOC
Fri, 19th Nov 2021
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uc
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microsoft
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voip
Global enterprise cloud communications provider RingCentral has unveiled a new set of phone capabilities to the Microsoft Teams platform.
Considering Microsoft Teams for calling? What you need to know
Tue, 6th Apr 2021
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uc
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microsoft
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voip
Software-based systems such as Microsoft Teams are a popular choice for businesses needing to replace their business telephony.
How cloud telephony can add so much more to Microsoft Teams
Wed, 14th Oct 2020
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uc
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partner programmes
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microsoft
Organisations that aim to set up cloud telephony functionality in Teams will need a helping hand, as the process can often be complex.
The ultimate integration - Microsoft Teams and the office phone
Mon, 24th Aug 2020
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uc
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microsoft
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voip
Lightwire Business offers a Teams Calling solution that scales without the per-user charge model, making it more cost-effective for businesses.
Cloud and remote working solutions bolster UC market
Fri, 5th Jun 2020
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uc
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hybrid & remote work
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wfh
Cloud-based web conferencing spending to grow by 25% in 2020 due to global workplace restrictions, but growth to slow in 2021, says Gartner.
MNF Enterprise provides Cisco cloud-native Webex calling in ANZ
Thu, 6th Feb 2020
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cisco
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cloud telephony
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webex
MNF Enterprise rolls out Cisco's Cloud Connected Webex Calling in Australia and New Zealand, enabling seamless, cloud-based phone system transitions.
Cloud telephony services market thrives as traditional systems become obsolete
Fri, 13th Apr 2018
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uc
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healthtech
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transparency market research
The market for cloud telephony services is expected to reach NZ$5.4 billion by 2026 as they become cheaper to operate than traditional telephony.
Why cloud telephony should be part of your disaster recovery strategy
Sat, 15th Jul 2017
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uc
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dr
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manufacturing
Along with futureproofing, flexibility and cost benefits, disaster recovery is definitely a strength of a quality cloud solution.