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Conversational AI Stories - Page 12

Global Stories

Conversational AI stories

Elastic says AI search & context now decide customer loyalty
Hybrid Cloud

Elastic says AI search & context now decide customer loyalty

Elastic argues that in an AI-obsessed market, robust search across messy data is the real foundation of trustworthy, profitable experiences.

By Anthony Caruana • 6 min read • Tue, 10th Mar 2026
SailPoint adds AI agent tools to identity security
Privileged Access Management

SailPoint adds AI agent tools to identity security

SailPoint has added tools to govern AI agents, machine identities and privileged access as non-human accounts surge across cloud systems.

By Sean Mitchell • 4 min read • Tue, 10th Mar 2026
SailPoint unveils AI-driven adaptive identity security shift
Digital Transformation

SailPoint unveils AI-driven adaptive identity security shift

SailPoint revamps its platform around AI-driven adaptive identity security, promising real-time governance for human and machine access.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 10th Mar 2026
Salesforce unveils Agentforce AI tools for healthcare
Marketing Technologies

Salesforce unveils Agentforce AI tools for healthcare

Salesforce launches Agentforce for Health, promising AI agents to cut admin burdens and streamline patient access, public health and research.

By Mark Tarre • 5 min read • Sat, 7th Mar 2026
Origami launches chat-based AI tool for sales leads
Customer Experience

Origami launches chat-based AI tool for sales leads

Origami unveils a chat-based AI that builds sales lead lists from plain-English prompts, starting at USD $80 a month on flat pricing.

By Sofiah Nichole Salivio • 5 min read • Sat, 7th Mar 2026
Addepar unveils Addison AI to power wealth insights
Data Analytics

Addepar unveils Addison AI to power wealth insights

Addepar launches Addison AI to give wealth managers trusted, natural language portfolio intelligence embedded across its platform workflows.

By Karen Joy Bacudo • 3 min read • Fri, 6th Mar 2026
Criteo becomes first adtech partner for ChatGPT ads
Customer Experience

Criteo becomes first adtech partner for ChatGPT ads

Criteo joins OpenAI's ChatGPT ad pilot as first adtech partner, testing conversational commerce ads across ChatGPT Free and Go in the US.

By Karen Joy Bacudo • 3 min read • Thu, 5th Mar 2026
AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
OpenAI unveils GPT-5.3 Instant with fewer refusals
Marketing Technologies

OpenAI unveils GPT-5.3 Instant with fewer refusals

OpenAI unveils GPT-5.3 Instant, promising smoother, more direct ChatGPT conversations, fewer refusals and improved accuracy on web-sourced facts.

By Mark Tarre • 3 min read • Wed, 4th Mar 2026
Privacy-first AI smart glasses run models on-device
Wearables

Privacy-first AI smart glasses run models on-device

Brilliant Labs' Halo glasses will run vision and voice AI on-device via partners Neuphonic and TheStage AI, promising faster, more private wearables.

By Mark Tarre • 4 min read • Tue, 3rd Mar 2026
Netskope launches NewEdge AI Fast Path to cut latency
Firewalls

Netskope launches NewEdge AI Fast Path to cut latency

Netskope unveils NewEdge AI Fast Path to speed secure enterprise traffic to major AI clouds, cutting latency for chatbots and agents.

By Sean Mitchell • 4 min read • Mon, 2nd Mar 2026

Stories from Other Regions

Conversational AI stories

From Bell's first call to AI: a new tech revolution
Unified Communications

From Bell's first call to AI: a new tech revolution

Marking 150 years since Bell's first call, UK tech leaders say AI is sparking a communications revolution to rival the telephone and internet.

By Kaleah Salmon • 4 min read • Tue, 10th Mar 2026
DRA launches Chennai's first AI home sales assistant
Customer Relationship Management

DRA launches Chennai's first AI home sales assistant

DRA launches Chennai's first multi-lingual AI home sales assistant, giving buyers instant project details and scheduling site visits.

By Catherine Knowles • 4 min read • Mon, 9th Mar 2026
Hiswai launches Zuno AI chat to power smarter websites
Document Management

Hiswai launches Zuno AI chat to power smarter websites

Vancouver-based Hiswai has launched Zuno, an AI chat layer that turns corporate websites into conversational, data-rich customer hubs.

By Sean Mitchell • 4 min read • Sat, 7th Mar 2026
UK shoppers warm to AI agents but trust concerns grow
Data Protection

UK shoppers warm to AI agents but trust concerns grow

UK shoppers are embracing AI shopping agents for better deals and ease, but rising data privacy fears risk slowing wider adoption.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Mar 2026
'Software is not dead', says Elastic CPO Ken Exner
Digital Transformation

'Software is not dead', says Elastic CPO Ken Exner

Elastic's Ken Exner insists “software is not dead” as the firm touts AI-powered search, context engineering and new agent-building tools.

By Adam Zuchetti • 5 min read • Fri, 6th Mar 2026
Even the power users feel behind: We just don't say it
Digital Transformation

Even the power users feel behind: We just don't say it

Even AI power users quietly feel behind as tools evolve faster than humans can adapt, turning competence into a perpetual open loop.

By Rachael Rekart • 4 min read • Thu, 5th Mar 2026
Chaty links AI voice receptionist with ROLLER bookings
Digital Transformation

Chaty links AI voice receptionist with ROLLER bookings

Chaty links its AI voice receptionist to ROLLER, letting attractions take bookings, payments and manage calls automatically around the clock.

By Catherine Knowles • 3 min read • Mon, 2nd Mar 2026