Conversational AI Stories - Page 2

Global Stories

Conversational AI stories

Taboola opens DeeperDive ads to AI chatbot providers

AI chatbot firms can now sell adverts against user queries, as Taboola extends DeeperDive's monetisation system beyond publishers.

By Sean Mitchell • 4 min read • Last week

Generative AI

Australians turn to ChatGPT ahead of Socceroos clash

Searches for live streams, player stats and matchups have surged as fans seek quick World Cup updates before the Socceroos face the United States.

By Mark Tarre • 3 min read • Last week

Software-as-a-Service

Salesforce buys Fin in USD $3.6bn AI customer service deal

The purchase strengthens Salesforce's push into automated support as it seeks to widen Agentforce's reach and prove AI can cut service costs.

By Mark Tarre • 4 min read • Last week

Software-as-a-Service

Cegid launches retail one for speciality store chains

Retail staff could spend less time juggling logins as Cegid brings sales, stock and customer tools into one interface.

By Sean Mitchell • 3 min read • Last week

Fintech

SAVVI launches SelectSmart 2026 for benefits decisions

Workers could cut enrolment confusion as SAVVI's latest platform uses existing data to recommend benefits choices without lengthy questionnaires.

By Joseph Gabriel Lagonsin • 3 min read • Last week

Digital Transformation

Allianz tops AI adoption ranking as insurer hiring rises

Insurers are increasing AI hiring even as headcount falls, with Allianz overtaking AXA to top Evident's annual ranking.

By Karen Joy Bacudo • 4 min read • Last week

Data Protection

Cohesity launches Maestro to bring backup into AI apps

Backup and recovery tasks can now be triggered inside popular AI assistants, as Cohesity opens its tools to external workflows through MCP.

By Mark Tarre • 3 min read • Last week

Network Infrastructure

Visa to enable OpenAI payments in agentic commerce

AI agents will be able to make purchases with user-approved controls, as Visa moves to bring tokenised payments into OpenAI's commerce tools.

By Karen Joy Bacudo • 3 min read • This month

Data Analytics

Australian retailers face delivery gap as costs rise

Rising fees and longer free-shipping thresholds are widening the gap between what Australian shoppers want and what retailers promise at checkout.

By Joseph Gabriel Lagonsin • 5 min read • This month

Unified Communications

8x8 launches Resolve for deskless workforce alerts

Employers may reach frontline staff faster during outages and evacuations, with 8x8 Resolve logging acknowledgements across multiple channels.

By Joseph Gabriel Lagonsin • 4 min read • This month

Data Protection

Apple expands intelligence across apps & Siri revamp

The rollout deepens Apple's AI push, but some users in Europe and China will miss key features as Siri's remake arrives later in beta.

By Sean Mitchell • 5 min read • This month

Data Protection

OpenAI rolls out ChatGPT memory system to US users

ChatGPT's new memory overhaul aims to keep personal details current and useful, with wider access set to follow in coming weeks.

By Mark Tarre • 4 min read • This month

Digital Transformation

Quant & IBM launch Ava at Fortitude Re to cut calls

The rollout has cut average handling time by three minutes and lifted first-call resolution to 86% at Fortitude Re.

By Sean Mitchell • 8 min read • This month

Stories from Other Regions

Conversational AI stories

Software-as-a-Service

iQanAI launches conversational AI sales app across SEA

Businesses across Singapore, Malaysia and Indonesia can now automate multilingual chat sales around the clock, reducing missed leads and follow-up delays.

By Mark Tarre • 3 min read • Last week

Digital Transformation

Adyen launches agentic commerce APIs for US merchants

Enterprise merchants can now connect once to multiple AI shopping platforms, as Adyen's limited US rollout aims to cut repeated integration work.

By Karen Joy Bacudo • 4 min read • Last week

Software-as-a-Service

Pilot launches Meridian AI platform for month-end close

Accounting firms may be able to widen client capacity without hiring as Meridian automates month-end close work and returns review-ready statements.

By Karen Joy Bacudo • 3 min read • Last week

Software-as-a-Service

Australian firms roll back AI agents over governance

Governance failures have forced most Australian enterprises to pull back customer-facing AI agents, even as spending plans and deployments keep rising.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Data Protection

Konkan Railway, Virtual Galaxy sign digital tie-up

The pact could open public-sector technology contracts spanning rail, banking and cyber security, though no deal values or specific projects were named.

By Joseph Gabriel Lagonsin • 3 min read • This month