Customer Feedback stories - Page 2

Kentico's Xperience platform lands G2 Leader status and top reviews after a year of feature gains and over 100 new digital projects.

Value for money drives online customer sentiment three times more than price, delivery speed or product quality, a study of reviews finds.

Recast hires former Jamf leader Jake Mosey as chief product officer to steer Intune-focused tools via closer community-driven input.

Recast Software lands 12 G2 Winter 2026 badges, underscoring strong customer-led momentum for its Microsoft-focused endpoint tools.

Alienware brings anti-glare OLED to 16-inch gaming laptops, adds new Intel, Nvidia and AMD chips, and teases ultra-slim and budget models.

Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.

84% of Asia-Pacific shoppers will pay more for brands they trust with personal data, highlighting growing concern over digital privacy and customer experience.

WiseTech overhauls CargoWise pricing, scrapping seat and hosting fees in favour of AI-enabled per-transaction Value Packs for logistics.

Bike Matrix's compatibility tool boosted Bike24's sales by 69% and cut returns by 10%, easing online bike part purchases and saving customers time.

Amplitude launches AI Feedback, a tool that uses AI to turn scattered customer feedback into clear, actionable insights across multiple channels.

Infios has earned the Customers' Choice for Warehouse Management Systems in 2025 from Gartner Peer Insights, praised by major Australian retailers for its technology.

Datadog has been named a Leader in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, marking the second consecutive year of recognition.

Rydoo leads Gartner's 2025 expense management report with a 95% user recommendation, thanks to its AI-powered software used by over 1 million customers globally.

Only 18% of New Zealanders trust companies' use of AI, with 62% fearing it limits human contact, impacting spending and loyalty in customer service.

AI use in software testing has doubled to 60%, but 80% of organisations still lack the expertise needed for effective AI testing management.

NetApp has been named a Leader in Gartner's 2025 Magic Quadrant for Enterprise Storage Platforms, highlighting its innovative and reliable data solutions.

AI is making it easier for consumers to file well-crafted complaints, posing new challenges for retailers to manage rising digital grievances effectively.

LG has unveiled its ThinQ AI platform in Europe, enhancing smart appliances with AI-driven updates and proactive maintenance for improved efficiency.

AI-driven sentiment analysis reveals customer feelings in real time, enabling contact centres to improve service quality and agent coaching effectively.

Boomi leads the Forrester Wave for iPaaS in Q3 2025, topping strategy scores and excelling in AI, APIs, and customer satisfaction.