Customer Satisfaction stories - Page 4

Bizcap appoints long-time executive Rebecca del Rio as Deputy CEO for APAC, expanding her leadership as the lender accelerates global growth.

With tariffs climbing and margins squeezed, businesses are turning to precise address data to cut delivery costs and avoid customs delays.

Swann taps AWS generative AI so its security cameras only ping for user-defined events, slashing false alerts and notification overload.

Intel 471 promotes Amy Minyard-Bishop to CRO and Steve Micallef to CTO as it scales cyber threat intelligence amid surging global demand.

Abnormal AI retains its position as a Leader in Gartner's 2025 Magic Quadrant for Email Security, praised for its AI-driven threat detection and vision.

Insurtech firm CDL speeds up agentic AI rollout using Dynatrace's platform, cutting costs and enabling policy issuance within seconds for improved customer satisfaction.

APAC's booming USD 5.6 trillion grocery market faces delivery delays as retailers strive to ensure fast, accurate online order fulfilment and customer satisfaction.

Maintaining accurate, validated addresses is key to smooth New Zealand mail deliveries, cutting costs and boosting customer satisfaction for businesses.

Avalara has won the 2026 Buyer's Choice Award from TrustRadius, praised by customers for excelling in tax compliance tools and service quality.

Contact centre agent burnout costs Australian firms over AUD $20 million annually, driven by high turnover and costly operational challenges.

project44 grows new annual recurring revenue by over 40% and reaches operational cash flow breakeven amid rapid AI-driven expansion in supply chain solutions.

Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.

Bike Matrix's compatibility tool boosted Bike24's sales by 69% and cut returns by 10%, easing online bike part purchases and saving customers time.

Black Kite launches AI Agent to automate third-party cyber risk investigation, reporting and decision-making, boosting efficiency for security teams worldwide.

IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.

Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.

Amplitude launches AI Feedback, a tool that uses AI to turn scattered customer feedback into clear, actionable insights across multiple channels.

Supply chain disruptions persist as 91% of retailers face revenue losses during peak season, with 84% reporting increased delivery complaints, says DP World study.

Infios has earned the Customers' Choice for Warehouse Management Systems in 2025 from Gartner Peer Insights, praised by major Australian retailers for its technology.

Boomi honoured four APAC organisations for digital innovation, spotlighting advances in integration, payments, pet data, and banking automation in 2025.