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2degrees migrates over 2m customers to new Tahi platform
Digital Transformation

2degrees migrates over 2m customers to new Tahi platform

2degrees has migrated over two million customers onto its new Tahi platform, completing a major integration ahead of schedule with no disruption.

By Sean Mitchell • 3 min read • Thu, 21st Aug 2025

Global Stories

Customer service stories

TCS completes major Scottish Widows policy migration to digital
Digital Transformation

TCS completes major Scottish Widows policy migration to digital

TCS has completed the digital migration of over 3.8 million Scottish Widows life and pension policies onto its BaNCS platform, modernising customer service.

By Catherine Knowles • 3 min read • Fri, 5th Sep 2025
How AI sentiment reveals what customers think before they say it
Unified Communications

How AI sentiment reveals what customers think before they say it

AI-driven sentiment analysis reveals customer feelings in real time, enabling contact centres to improve service quality and agent coaching effectively.

By Rod Lester • 4 min read • Fri, 29th Aug 2025
APAC enterprises ramp up AI & GenAI spending to USD $23.9bn
Network Infrastructure

APAC enterprises ramp up AI & GenAI spending to USD $23.9bn

APAC enterprises plan to boost AI and GenAI spending to USD $23.9bn by 2025, driven by growing adoption and strategic partnerships amidst talent and integration challenges.

By Melvin Hipolito • 4 min read • Thu, 28th Aug 2025
Appian appoints Scott Van Valkenburgh to lead global alliances
Digital Transformation

Appian appoints Scott Van Valkenburgh to lead global alliances

Appian has appointed Scott Van Valkenburgh as Senior VP to lead global partnerships, aiming to expand its AI-powered automation platform adoption worldwide.

By Melvin Hipolito • 3 min read • Wed, 27th Aug 2025
Webjet partners with AWS & Microsoft to drive AI travel solutions
Digital Transformation

Webjet partners with AWS & Microsoft to drive AI travel solutions

Webjet has teamed up with AWS and Microsoft to create AI travel solutions, enhancing customer service and personalised trip planning by 2024.

By Jed Nykolle Harme • 4 min read • Wed, 27th Aug 2025
Blending efficiency with empathy - how to strategise for AI success
Unified Communications

Blending efficiency with empathy - how to strategise for AI success

Almost all contact centres now use AI, but success hinges on blending technology with human skills to tackle complex, emotional customer needs effectively.

By Richard Lundgren • 4 min read • Tue, 26th Aug 2025
Klearcom automates global number testing for United World Telecom
Customer Experience

Klearcom automates global number testing for United World Telecom

Klearcom's AI-powered platform now automates United World Telecom's global number testing, boosting service reliability across 100+ countries and time zones.

By Kaleah Salmon • 3 min read • Mon, 25th Aug 2025
Vineet Khanna joins FourKites to drive global supply chain innovation
Digital Transformation

Vineet Khanna joins FourKites to drive global supply chain innovation

Vineet Khanna, ex-Nestlé SVP, joins FourKites' Strategic Advisory Council to advance AI-driven global supply chain innovation and sustainability.

By Catherine Knowles • 3 min read • Fri, 22nd Aug 2025
AI adoption surges among non-graduate workers in global south
Generative AI

AI adoption surges among non-graduate workers in global south

A study reveals 65% of entry-level, non-graduate workers in the global south use AI at work, nearly double the rate seen in high-income countries.

By Catherine Knowles • 5 min read • Thu, 21st Aug 2025

Stories from Other Regions

Customer service stories

STAGE boosts customer support with SquadStack.ai's multilingual AI
Customer Experience

STAGE boosts customer support with SquadStack.ai's multilingual AI

STAGE has enhanced its customer support with SquadStack.ai's multilingual AI, cutting costs by 70% and boosting satisfaction to 86% in six weeks.

By Catherine Knowles • 3 min read • Fri, 29th Aug 2025
FairPrice & Google Cloud launch new AI assistants for retail
Digital Transformation

FairPrice & Google Cloud launch new AI assistants for retail

FairPrice teams up with Google Cloud to launch AI-powered shopping assistants, enhancing customer experience and staff efficiency in its stores across Southeast Asia.

By Melvin Hipolito • 5 min read • Thu, 28th Aug 2025
Australians prioritise privacy & AI personalisation in online shopping
Data Protection

Australians prioritise privacy & AI personalisation in online shopping

New research reveals Australians prioritise data privacy and AI personalisation in online shopping, seeking better service and seamless digital experiences.

By Melvin Hipolito • 3 min read • Tue, 26th Aug 2025
Exclusive: Cloudera urges banks to rethink data for AI
Data Protection

Exclusive: Cloudera urges banks to rethink data for AI

Australian banks invest heavily in AI but struggle to realise value amid complex compliance, fragmented data, and rising customer trust concerns, experts say.

By Melania Watson • 5 min read • Mon, 25th Aug 2025
eDesk expands US operations to boost AI-driven support for eCommerce
Customer Experience

eDesk expands US operations to boost AI-driven support for eCommerce

eDesk expands its US operations to support growing eCommerce brands with AI-driven helpdesk solutions, managing millions of customer queries each month.

By Shannon Williams • 3 min read • Sat, 23rd Aug 2025
AI adoption rises among UK small businesses, boosting efficiency
EduTech

AI adoption rises among UK small businesses, boosting efficiency

A survey reveals 57% of UK small businesses use AI to boost efficiency, with 84% seeing it as beneficial rather than a threat to growth and operations.

By Shannon Williams • 3 min read • Sat, 23rd Aug 2025
UK retailers boost AI leadership for resilience amid tough market
Customer Experience

UK retailers boost AI leadership for resilience amid tough market

A new study shows 61% of UK retailers now have AI leadership, using technology to boost resilience amid a decade of falling sales and tough competition.

By Kaleah Salmon • 4 min read • Thu, 21st Aug 2025