eCommerceNews New Zealand - Technology news for digital commerce decision-makers
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Customer Support stories - Page 2

Jason maynard

Qualtrics boosts CX suite with new AI & automation tools

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Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.
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Qualtrics unveils AI tools to fix customer issues fast

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data analytics
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digital transformation
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
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moomoo boosts New Zealand push with hires, premium tier

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fintech
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cx
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martech
moomoo steps up its New Zealand expansion with first local hires, a high-net-worth Priority tier and investor workshops in Auckland.
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Hexaware unveils Agentverse AI platform for enterprises

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manufacturing
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digital transformation
Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.
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OutSystems named G2 Leader for enterprise AI agents

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data protection
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digital transformation
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cx
OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.
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VAST Data unveils Foundation Stacks for NVIDIA AI OS

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hybrid cloud
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aiops
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open source
VAST Data unveils Foundation Stacks, turning NVIDIA AI Blueprints into production-ready pipelines on its AI Operating System.
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OpenAI drops ChatGPT checkout to pursue agent vision

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martech
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commerce systems
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supply chain
OpenAI abandons in-chat checkout for ChatGPT, pivoting to web‑navigating shopping agents and referral-led partnerships with retailers.
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Qualtrics named Leader in 2026 Gartner VoC Quadrant

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digital transformation
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cloud security
Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.
Patrick

SonicWall revamps partner programme & appoints CRO

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firewalls
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network security
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partner programmes
SonicWall overhauls its SecureFirst Partner Program and appoints Patrick O'Donnell as CRO to drive partner-led sales and managed services.
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Sinch unveils Voice Relay to power AI-driven calls

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digital transformation
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Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.
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Zendesk to acquire Forethought in agentic AI expansion

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digital transformation
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cx
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martech
Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.
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AI ambition outpaces readiness for smaller businesses

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data protection
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manufacturing
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data analytics
SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.
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Zapier data shows AI is now infrastructure for leads

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crm
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digital transformation
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cx
Zapier's study of 10,000 workflows shows AI is shifting from one-off tools to core lead-management infrastructure for sales teams.
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Zendesk to buy Forethought in agentic AI expansion drive

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digital transformation
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Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.
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Google debuts Gemini Embedding 2 multimodal AI model

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digital transformation
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physical security
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data privacy
Google has launched Gemini Embedding 2, a multimodal AI model that unifies search and analysis across text, images, video, audio and documents.
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SIOS wins triple honours for leadership & support teams

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dr
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hybrid cloud
SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.
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RingCentral unveils AIR Pro no-code AI contact agents

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data analytics
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digital transformation
RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.
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Salesforce unveils Agentforce AI-powered contact centre

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crm
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data analytics
Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.
Jen grant

Quiq hires Jen Grant as CMO to drive scaled AI agents

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digital transformation
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cx
Quiq names Jen Grant chief marketing officer to steer strategy as enterprises move AI agents from pilots to large-scale customer use.
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Dify raises USD $30m to scale open-source AI workflows

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partner programmes
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rpa
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risk & compliance
Dify secures USD $30m to expand its open-source platform for production-ready AI agent workflows across global enterprise teams.