eCommerceNews New Zealand - Technology news for digital commerce decision-makers

Digital Engagement stories - Page 3

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Adobe unveils world's first content supply chain solution

Thu, 23rd Mar 2023
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cx
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martech
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rpa
Connecting Adobe Experience Cloud with Adobe Creative Cloud, the end-to-end solution, empowers brands to plan, produce, and deliver more content in less time.
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Engaging technologies key to successful hybrid work environment

Thu, 7th Apr 2022
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martech
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hybrid & remote work
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digital engagement
Adobe's Future of Time Report 2022 shows that engaging technologies are key to a successful hybrid work environment.
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COVID-19 era sees consumers calling for dynamic digital experiences

Tue, 16th Nov 2021
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uc
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martech
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digital entertainment
Half of consumers have increased their digital engagement with businesses during the pandemic, with video chat preference surging 300%, says Vonage research.
Network

Video: 10 Minute IT Jams - An update with Enlighten Designs

Fri, 22nd Oct 2021
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uc
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digital transformation
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ai
Enlighten Designs GM, Alan Grainer, talks about the company's recent collaboration with Microsoft in TechDay's 10 Minute IT Jams.
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Digital experience can make or break brand relationships with customers

Fri, 23rd Jul 2021
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apps
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cisco
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digital engagement
Pandemic spikes digital service reliance; brands warned—flawless app experience now crucial for consumer loyalty.
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Video: 10 Minute IT Jams - Who is Enlighten Designs?

Fri, 25th Sep 2020
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crm
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uc
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data analytics
Enlighten Designs CEO Damon Kelly discusses the company's business journey and vision for the future of web design in TechDay interview. #webdesign.
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'Old tech' may be holding back businesses & employees during COVID-19

Mon, 31st Aug 2020
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digital engagement
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online tools
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freshworks
92% of execs stress engagement, yet only 66% see 'highly engaged' staff, finds Harvard study on workforce loyalty.
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Webinar: The role of technology in making (or breaking) employee engagement

Wed, 22nd Jul 2020
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digital engagement
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webinar
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tablets
Employee engagement equals better productivity, loyalty, and customer satisfaction – and it's critical to an organisation's success.
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Why humanising the customer experience is key to business success

Tue, 30th Apr 2019
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crm
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cx
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martech
Retailers in Australia must focus on delivering exceptional customer experiences in order to succeed in the competitive market.
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Gartner's four musts for digital customer service

Wed, 13th Feb 2019
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crm
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cx
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martech
Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.
Cit engage

Why governments should invest in citizen engagement platforms

Mon, 20th Aug 2018
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government
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ict
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digital engagement
The Australian government is urged to invest in Citizen Engagement Platforms to close the digital gap, improve public trust, and streamline services.
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The six steps to discovering the X factors in the employee experience

Thu, 20th Oct 2016
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digital engagement
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qualtrics
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candidates
Collecting feedback from employees at every stage of their interaction with the business can show the employee experience.
Ruining society

Is virtual reality ruining our society?

Wed, 17th Aug 2016
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ar, vr & metaverse
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digital engagement
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ar
Virtual Reality: Innovative or isolative? Debating if technological convenience may erode societal value in face-to-face interactions.
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Exclusive: Qlik's Sharryn Napier talks employee empowerment through data analytics

Wed, 17th Aug 2016
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data analytics
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martech
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planning
Qlik's Sharryn Napier says companies need to promote data literacy in the workplace to keep up with technology.
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'Digital experience' can make or break Kiwi customer satisfaction

Mon, 11th Jul 2016
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crm
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cx
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martech
Digital performance has been cited by SAP research as being the dealmaker or dealbreaker to an organisation's digital performance.
Employee

Employee engagement the secret to business success

Fri, 3rd Jun 2016
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data analytics
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martech
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planning
Investing in employee engagement is crucial for success, says survey by Qualtrics. Regular pulse surveys are key.
Coins

Finding a solution to the problem that's costing ANZ businesses billions

Tue, 31st May 2016
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customers
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digital engagement
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productivity
With 14.3 million people currently employed in ANZ, unnecessary admin tasks creates a potential $61bn opportunity cost annually to organisations.
Digital learning

Connected Learning Advisory to host digital tech events this April

Wed, 23rd Mar 2016
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edutech
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e-learning
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digital engagement
The Connected Learning Advisory has announced it will run a one-day professional support workshop for teachers around New Zealand this April.
Unhappy

Turns out it doesn't take much for your customers to go elsewhere

Thu, 18th Feb 2016
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crm
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martech
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digital engagement
Nearly half of customers will switch to a competitor within a day of receiving poor customer service, according to new research.
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Equipping the educator sector for success: ​Cyclone goes Platinum with HP's Enterprise Group

Fri, 19th Jun 2015
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hp
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digital engagement
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education, learning & training
The ways in which we are learning is evolving. The new digital environment is empowering learners and teachers as never before.